Hotel Euroski Mountain Resort & Spa

Rom smelled very bad and ess in bad condition, not possible to open Windows or Lower the temp. It ess 27 degression!!!

Room: nothing to do with 4 stats hotel, extremely dirty, destroyed plugs, hairdryer doesn’t work, old furniture, safe doesn’t work. In the room no any cups, tea, coffee, teapot, no slippers and a bathrobe. No carpet in the room. Unacceptable for the room 300 eur per night Spa: 20 eur per person, only sauna there, showers are broken, very dirty. Obviously has to be renovated. Changing room worse than in municipal swimming pool. Unacceptable for hotel 4 stars. Restaurant: 150 eur per buffet for new year dinner. Crazy price for canteen like in school Parking: they didn’t give is place during all our stay despite it is written that they have parking for guests Service: they charge me for 5 rooms instead of 2 (it was 4683 eur more) I spent weeks to get money back, hotel even not apologies when I came, continued to insist that it wasn’t happened When we were checking out they gave us receipt for 131 eur from restaurant which wasn’t ours I asked to prepare invoice for me in advance, I was waiting for it almost 1 hour at the check out.

We arrived at the hotel to a very poor reception. Despite it being quiet and within check-in hours, we received minimal information about our stay (breakfast, boot room, spa and ski shuttle bus etc). We had to prize this information out of the receptionist despite overhearing much more informative conversations with other guests checking-in. The hotel itself is clean, well maintained and staff were generally very pleasant. The transfer to the mountain in the morning/afternoons was fantastic and we never waited for the minibus. However, overall the hotel was expensive. We payed for breakfast which was cold every morning. Additionally the spa was €20 per person per day and was busy and small. We didn’t feel it was the price we payed.

**A Catastrophic Experience at a Hotel Unworthy of Its 4 Stars**   We stayed at the Euroski Hotel Mountain Resort & Spa last weekend, and it was a dreadful experience from start to finish. Here's what happened:   - **Closed Spa and No Parking**: Upon arrival, we discovered that the spa was closed for renovations (this was not mentioned at the time of booking), there was no parking available for our car, and to top it all off, our rooms (we were two couples) were not ready, even though it was 4 PM—check-in started at 3 PM.   - **Endless Delays**: By 6 PM, only one of the two rooms was ready. As we had tickets for an event already in progress, we reluctantly left our belongings in the available room and departed, hoping the second room would be ready upon our return.   - **Unacceptable Wait**: Returning to the hotel at 11:30 PM, exhausted and eager to rest, we were shocked to learn that the second room was still not ready! We had to wait once again—this time in the hotel bar—until 12:30 AM to finally receive the key.   - **A Room Under Construction**: The second room was completely unusable:    - No curtains or blinds (making sleep impossible at sunrise).    - Frames left on the floor.    - No bulbs in the bedside lamps.   We demanded an explanation and another room change.   - **Second Attempt, Still a Disaster**: At 1:30 AM, we were given another room, which was even worse:    - This one had curtains, but no showerhead in the bathtub.    - A missing ceiling panel exposed the air conditioning system.    - Stained sheets and an unsanitary bathroom, littered with hair and construction debris.   Frustrated and exhausted, we spent the night in this decrepit room, hoping for a resolution the next day.   - **No Improvement**: The next day, no replacement room was offered, nothing was repaired, and we left the hotel on Sunday bitterly disappointed, vowing never to return.   As "compensation," the hotel offered us a voucher for a free night, which we obviously refused.   This establishment falls far short of 4-star standards. The lack of cleanliness, organization, and service is unacceptable. We strongly advise against staying at this hotel if you’re looking for a pleasant and restful stay.   Photos are available to illustrate the unacceptable state of this hotel.

Nos teníamos que alojar en su establecimiento el pasado 6 de diciembre, no tenían habitaciones. Las 22h de la noche con dos niños y las habitaciones que nos dieron estaban en obras. No podíamos dormir allí. A día de hoy esperamos respuestas por su parte. Buffet pésimo, 6 platos y muchas ensaladas, nada para niños. Mala experiencia. NO OS RECOMIENDO ESTE HOTEL

La peor cama de Andorra Terrible, lo peor la habitación, había reservado una cama matrimonial y nos dieron 2 camas individuales que las juntan, con ruedas que se movían continuamente y te caías por el medio, con un colchón muy incomodo, otra cosa que me pareció por temas, es que acceder a la instalación de la piscina y jacuzzi tenia un coste de 20 euros