Fairfield Inn & Suites by Marriott Los Angeles LAX/El Segundo

房間乾淨衞生，早餐比較豐富，服務周到，有開水，游泳池較好，但昨天温度低，沒遊。周邊不遠處有中國餐廳。

Where should I start? I arrived around 8:30pm, I called the hotel for the shuttle and it arrived at my terminal in 15minutes, the driver was very friendly and welcoming, I knew I had started my stay on a beautiful tone not until I actually arrived at the property, first of all they don't have concierge services, I guess all Fairfield don't, I had 3 suitcases that I had to carry in the hotel and to my room, check in was very quick. Reached my room and it wasn't exactly what I booked for which wouldn't have been a problem if the room I was assigned to didn't smell like piss. I called the front desk and they boldly told me that there's nothing they could do because they were completely sold out. I tried to stay in the room but the stench was too much, I couldn't take it. So I went to the front desk and reaching the Elevator on level 2 it refused to open, i had to take the stairs. Reached the front desk and asked them to change my room but they insisted that it was the only room they had available, I would have believed them if I didn't see New people checking in and being assigned rooms, I guess they didn't care that much because I was an African, so because of the disrespect I asked them to cancel my reservation and refund my money which they said even if they do, I can't get my refund back until after 6-7 working days. That's when I contacted Trip.com and they immediately called the hotel, I'm so glad I chose this app for all my flight and hotel bookings because they actually care about our money. When the hotel was contacted they agreed to give me 50% off the first night and promised to change my room the following day. I swear to God I didn't have sleep that night, I went and sat at the balcony cried my heart out and wondered why I was given a room that they clearly knew wasn't clean. They sent a cleaner to spray air freshener in it but after like 30 minutes it all disappeared. The following day I was given a king room which was very small but I was just glad to get a fresh smelling room. On the day of my check out Robert gave me a later checkout and apologised for the inconvenience which made me feel a bit happy. And when it was time for the airport he helped me out with my luggage, so thank you Robert.

已經不用在發圖片了，每次洛杉磯轉機都是他了，除了離得近又有專有的酒店巴士接送（每半小時一班），到店後快速入住，室外游泳池，小吧枱，早餐種類較多，是洛杉磯機場附近性價比最高的一家了，就是房間有股陳舊的味道，這次因為味道太重都沒睡好…..