Font d'Argent Pas de la Casa

Overall I did enjoy my stay at the Font D’Argent, though it was let down in a number of areas. Our check-in was quick and easy and the room was very comfortable in general. We loved the spar downstairs and the ski locker room was very handy before going out on the slopes. The highlight was the catering staff, from the servers to the chefs, who were always highly welcoming and did their best to attend to our needs. Beginning with the food provision, it was disappointing how few meat-free options were available. Additionally, the placards were highly inconsistent with displaying the contents of a dish, for those with dietary requirements and allergies, of which my party had both. Our room keys would demagnetise, meaning we had to repeatedly have them reset by reception. Once or twice may be expected, but when it was happening daily, this became an unnecessary frustration. Our en suite didn’t seem to have a working extractor fan, so water vapour and bathroom smells would fill the room unless we kept the door closed at all times. We also needed to open the large window onto the noisy street in order to receive fresh air daily. The sound proofing was otherwise very good, but it was unfortunate that this was necessitated by lack of an extractor fan. The worst part of our stay was the neighbours in the rooms across from us, who would play loud music with the door open and smoke so that the smell was actually strong in our room. We spoke to them, and then complained to the reception when this didn’t stop, but little seemed to be done. Considering how strong the smell was in the corridor, it was actually worrying that none of the fire alarms went off. While it was chance that we happened to be living across from such people, we would have liked to see more evidence of action being taken by the staff, or at least reassurance that they were doing all that they could. Overall I did very much like this hotel, and again the highlight was the lovely catering staff. Unfortunately our stay was somewhat spoiled by a number of things coming together.

The rooms really need a update. As we arrived I could smell sweat in our room! The fact that there is NO hooks to hang any of your skiwear could be the problem. Every ski resort I’ve been to over the last 15 years all have hooks to hang your ski gear! Maybe something to consider? The bed was so uncomfortable and the bedding plus towels are so old and thin. In the bathroom there’s a door stopper directly where your feet go as your sat on the toilet which is daft thinking as it could Be better positioned. We’ve stayed here a few times as the location is perfect but all in all the whole hotel needs a refurb. The spa was the main attraction for us but now they charge pp €9 a day which we weren’t aware of.

Visited pas de la Casa mainly for skiing. Good location near The slopes. Poor food quality, some individuals in the staff were unpleasant and a majority lacked basic english knowledge. No way of warming up wet skii clothes in our room. No social area in the rooms. Very loud walls, could hear neighbours talking 24/7. Expensive spa with below average quality. Would not recommend.

Would stay again. Lovely hotel, great location and excellent reception staff and housekeeping. Spa could do with a little upgrading to be competitive.

Visited here in March 2024 on a lads snowboarding trip. I'll get a few of the negative's out the way first as the positives far outweigh the negatives. The worst thing for me was the facilities for storing the snow gear, skis and snowboards following a day in the snow I would expect the facilities to be good enough to dry out the gear ready for the next day but we found the locker room damp with no heating like we have experienced in other hotels in the past. This meant out boots were damp each day. The mountain views advertised mean you can see part of a mountain if you break your neck out the windows. Not really an issue though. The hotel location is perfect for access to the slopes. Literally a few minutes walk. Directly next door in either direction or opposite the hotel are bars and clubs, shops and ski shops etc. Noise from bars and clubs was a bit loud on the weekend and woke me one night but nothing major. I have seen a few bad reviews mention the language of the staff not being great English. Considering you're not in England I'm not sure what some people expect. Majority of the staff had good English with only a few struggled a bit to understand us and likewise us to understand them but overall it was not a problem. One thing I can say is even if the language was an issue the staff we pleasant, polite and helpful. Rooms was tidy and housekeeping cleaned and made beds every day. not the biggest rooms but good enough for what we needed. Food was good from the restaurant. I tended to stay away from the main buffet as the food was generally not hot enough unless you're lucky enough to get the food when it comes out but the freshly cooked grilled food each night cooked to order along with the fresh eggs / omelet's each morning was more than adequate. Fresh fruit and pastries each day was also good. Spa facilities was basic but better than nothing and we did spend a couple of nights in there. On the day of departure we had to leave early at 4.30am and the hotel provided us all with a small bag containing some food and a drink which was a nice unexpected touch. I would recommend this hotel and would stay here again if I came back to this area for snowboarding in the future.