Lyons Woodlands Hall

Where to begin? The entrance hall is filled with post/amazon packages and junk which is never a great first impression. We eventually found the person designated to check us in who "doesn't normally work there". He handed us a key and said "room is upstairs". Room one: not what we had booked. Twin beds to start with. No plug points near the bed. Dirty smear mark on the wall between the beds. Strange smell in the room. Shabby. Went downstairs and complained. Was handed a second key and left to our own devices to find the next room. Room 2: small double bed (again not what we had booked) and the softest mattress I have ever had the misfortune of having to "sleep" on. In fact if you sat on the edge it collapsed. Big dirty mark on the carpet, kettle plugged in to an extension cable that is frankly hazardous, no towel rail in the bathroom, half a loo roll, a broken bin and mould in the grout. No welcome pack in the room detailing breakfast time etc (and this information was not volunteered by the check in person either). As it was late and we had been travelling for over 5 hours we decided to tolerate it for the night and deal with it in the morning. Went out into town to get some dinner and on our return discovered the "hotel" was locked. There is no out of hours number to call and there was no staff on site. I had to force the front door open to get access to the building! After the worst nights sleep (or lack thereof) ever, we decided to leave. There was no one to be seen and there was no one offering breakfast (which we had paid for). To top it all off we got a call later in the day demanding to know when we were going to make payment! Full payment was made on 11 December which I now bitterly regret as had it not been they certainly would not have seen £244 from me! Absolute dump. The "Hotel" is really just a clubhouse for the caravan site. AVOID THIS PLACE AT ALL COSTS.

The bedroom was very clean also the bed was comfy the down side was no gym which was told there was when i booked site needs updating didn't have the right information

One night stay Very basic, very clean and staff was welcoming. Nice assortment of tea and biscuits in the room

Underwhelming The hotel was charming but thats where it ended. Bed was worn out very uncomfortable mattress. Dust and grime on all the walls in and out of the room. Bathroom was worn out, some damaged to shower and tiles etc but shower was nice and powerful. Tv remote didnt work. Bar closed an hour early. Breakfast was continental instead of hot. Bread and muffins used from the day before. Breakfast items not stocked, poor choice of cereals, bread and pastry, no fresh fruit etc. Overall a bit of a let down. Also they told us they hadnt yet been paid and that it was up to us to sort that out. Bar area had toilets which had out of order urinals, broken toilet seat, toilets with no paper.

Family stay for a wedding A very relaxing stay and everything was done to make our stay comfortable. Our room was beautiful, very clean and every comfort laid on for us.

DONT GO HERE. Waste of money. Left in freezing temperatures with no heating in rental van. Gas bottle gave 5 hrs of heat. Gas bottles had not been checked despite freezing temperatures and heavy snow forecast. Not able to get hold of anyone to sort overnight as no emergency number. No manager on site, was helped by domestics and ground staff in the morning. After 12 hrs of no heating, hot water or cooking facilities except microwave. Vulnerable Elderly people in van one with heart problems. Absolutely disgusted this as happened. Could have caused fatalities. Unable to get off site in night due to snow or would have gone home to warm up. I repeat do not go here. Absolutely no management or emergency help. I REPEAT DO NOT WASTE MONEY GOING HERE. Wendy