Lyons Woodlands Hall

we didn't get the room we requested, the shower leaked across the floor, no bath mats were down so we had to use towels to dry it up, the cord on the light in the room snapped and we couldn't turn the light out, so I had to remove the bulb to go to sleep on a night. the breakfast and main meal was undercooked a little pink inside and egg was really runny. the only saving grace was the girl who looked after us, she was lovely and friendly and really helpful

Overal a good stay. The whole park is very nice, peacefull, set in beautiful surroundings

First of all thank you for your lies of a response, the fact your a business that is actually putting lies on a platform is shocking. Malicious - clearly a LIE because nothing was resolved in December and nothing was resolved by the time we left in January. The fact you have even took the time out to lie on a platform says a lot about you as a person. You still owe me £50, Paula lied to me regarding my booking that I booked myself and then you tried to have my off telling me the 2nd week was 800 pound more. No matter how much time & effort you put in to trying to change woodlands it’s never going to work when you’re all based on lies. It’s all in my solicitors hands now, but one thing I will say you won’t make me out to be a liar to cover your own backs. Pictures speak for themselves, as for your comment I caused a lot of stress. I have no sympathy as none of you had sympathy for us when you left us in a lodge full of human poo everywhere, absolutely riddled with germs we all ended up I’ll and on antibiotics which medal records will show that we attended a Welsh hospital. 2 weeks we were there for, because we had an amazing time in 2023 and you completely destroyed our holiday with the way you all handled the situation in 2024. That’s not down to malicious accusations that’s down to the actual true point that you did absolutely nothing to the way we got treated at woodlands in December 2024. At the end of the day I have all the proof, a lot more proof via messages with all names showable, emails of abuse that was said about us. So please don’t come on this platform making me out to be a liar. I’ll see use in court.

Not the best night - Noisy Unfortunately not a great stay. On arrival parking was between a building site and the bins. Photo of the front of the building is nothing like it is now. Reception staff just looked at us on arrival and waited for me to say we had a booking. No welcome or hello, just what's the name? Given an envelope with keys in and directions to the room. Room looked nice but no towels or bath mat in bathroom, no bin, no toilet brush, no glasses in bathroom, shower glass was really soap marked, an empty toilet roll on the toilet seat and a half used toilet roll on the holder, masking tape still present in the shower. Asked at reception for towels and someone brought them and 2 small toiletries. Unbelievably noisy night, singer in the bar sounded like she was in our room so much so we couldn't hear our tv. When she finished music was playing until late then singing and shouting outside. Hotel bar is for the caravan park users. Wi-Fi was bad, kept dropping out and wasn't secured. Shame really because room looked as if it had recently been refurbished. Bed was comfortable. Extra pillow in wardrobe but didn't use it as it didn't have a pillowcase on it. Bedside lights too high so you have to get out of bed to turn them off. Asked on checkout if everything had been ok and when I said it was noisy she said oh and shrugged.

This was our second year of going to woodlands for our Christmas, just myself my partner & our children. 2023 was amazing as Joan was working there and it was all well managed, 2024 absolute nightmare from bookings to telling me I hadn’t paid to then realising I had paid, all the stress leading up to our holiday on the 20th December 2024 was horrendous but regardless we still had our 2 weeks break that we were all looking forward too. First week we was in a caravan and itwas amazing no problems what so ever, for the 2nd week we booked the lodge with the hot tub and alls I’m going to say is the picture will tell you exactly how I felt when I walked in to that lodge, £479 I paid for a week in that disgusting lodge staff left us in there with bedding that was stained with urine, the was human poo all over the lodge, the hot tub smelt horrendous all the cutlery was disgusting and alls they did was transfer us to an other caravan after us kicking off the morning after, to deep clean the lodge. I spoke with Michelle and also Paula, who are both unbelievable. Paula offered us £200 back off the holiday or 50% off if we was to book again. One thing is for sure I will never return to woodlands again, it’s absolutely disgusting now since all the old staff have gone. Plus I got given screen shots of the staff slating us because we kept telling them daily about all the problems in the lodge, there was human poo in the radiators, on the walls smudge into the doors, all over the curtains, carpets & even the settee. We got left with spare bedding full of stain blood & urine. Unless you want to come away from this holiday park poorly, or sleep in accommodation like this then I’d avoid it at all costs because it really isn’t worth the money. The swimming pool still isn’t done, the whole park is muddy and not looked after at all.

Such an amazing place, great food amazing staff, great customer service couldn’t of done enough for me we will be back as soon as we can.Great new manager, very reasonable prices and a lovely place in general we had such a good stay here especially with all of there services the offer highly recommend coming here!!!!!