Home2 Suites by Hilton West Edmonton

This is a fantastic place! The hosts are super friendly and welcoming. Plus, the environment is great! Btw, it’s close to the WEM.

Accomodating and friendly

衛生不錯，空間很大，把所有行李箱打開也很足夠。唯一不足入住時沐浴露是空的。由於時間是深夜，客服並沒有人接聽電話。另外隔音並不完美但可接受，有可能需要配帶耳塞睡覺。

住的比較舒服

Hotel is amazing and great staff The pool is warm which is amazing my child loves it. Staff are nice Breakfast is great Room is very spacious

Rooms are only cleaned every 4 days. That's actually gross considering dogs pee and poop on these rugs. Any more then 4 days and the hotel doesn't like it We stayed for 2 weeks and the vacuuming was not done until day 10. The hotel accused us of having one extra person in the room which was not the case. The room was left clean but the manager told the Head Office that it was dirty, I have pictures to proof that we left the room clean. My son decided to sleep on the floor with extra blankets, two days later he developed eye infection. I was told by a staff that there are dogs in these rooms all the time doing their dirty business on the rugs and the rugs are not cleaned after each use, not even once a month are they cleaned. This i was told after i reported my son's eye infection. House Keepers complained that we pulled apart the sheets everyday. Of course they were, we were sleeping on the bed. People would be smoking in a no smoking area - right in front of the main doors, staff didn't say anything to them. We couldn't use the air conditioner as it was dirt and would blow dust into the air when turned on. Behind the tv was dusty and in other places of the room. The East Indian Manager was rude to any other culture except her own. She even gave discounts to other East Indian Ppl. I would be in the lobby reading and over-hear what was being said. I asked Head office of the hotel to investigate the hotel and possibly refund me some money but no one phoned me back and the East Indian Manager told head office lots of lies about my family even though I have picture proof, just to cover her story up.