OmyGBecky
11. syyskuuta 2024
I have stayed here several times, but today (8/30/24) was the last stay. I will start with the rooms before I go into just how rude and unprofessional Tracy and younger guy who were in the front when I arrived. The first room…. By the time I got all of my stuff to the room and unpacked it and got in the shower, I found 3 roaches. Called the front desk to let Tracy know and he said it was too late to get a refund, I had 15 minutes to meet the roaches and decide if we get along or not. He switched to me another room, and when I tried to enter the room, I interrupted a young lady and her gentleman company after Tracy double booked that room. Then Tracy put me in the 3rd and final room, as soon as I opened the door, there were roaches on the fridge and table top. I went to the front office to end my stay and Tracy was out checking to see if the second room was actually occupied, so I waited in the front lobby for him, while waiting there was an unattended child roaming around the front and no adults anywhere. While Tracy was walking back to the office and complaining out loud about me wanting different rooms, so loud that my husband heard him. Tracy never went over any cancellation policy with me regarding cockroaches in the rooms, when I ended my stay and checked out, I never received anything stating I was leaving, I was told their policy is a manager has to approve a refund if I leave early. I can’t get a refund so now I have to end my vacation the day I arrive due to lack of cleaning and preventative measures. When I first arrived to check in, Tracy and a younger guy were in a conversation, I waited until Tracy asked me how he could help me, when I said I was checking in, Tracy and the guy went back to talking for a couple of minutes. While Tracy was making copies he was getting very impatient with the other guy and started mumbling under his breath while telling me to "sign here". I had asked if there were any ground floor rooms available, Tracy told me no, there were none available, I said none at all? Tracy said “I said no”, after the 2nd room having people in it, Tracy checked a lady into a room on the ground floor while I was waiting to get a different room, so I asked him again about a room on the ground floor, he was very rude about telling me it was a non smoking room and that I was booked for a smoking room. I just wanted a room not occupied by bugs or people. Then after leaving the 3rd room, 6 half naked females in the parking lot yelling at other guests including myself for parking by their room, and a random child running around the property and nobody watching it. From April 2024 to August 2024 this location has become a sad place to be. Please don’t bring your children to this dwelling. I have to wait until Saturday Morning (8/31/24) to talk to a manager? That sounds fishy. Update: as of 9/11/24 I still have not heard from the manager or anyone from Red Roof Inn.
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