Apex City of Edinburgh Hotel

Apex City of Edinburgh Hotel arvostelua

Apex City of Edinburgh Hotel

61 Grassmarket, Edinburgh, EH1 2HJ, United KingdomNäytä hotellin tiedot
Apex City of Edinburgh Hotel
Apex City of Edinburgh HotelApex City of Edinburgh HotelApex City of Edinburgh Hotel
Tarkista vapaat huoneet matkustuspäivinäsi
Hintatakuu
1 yö

Vierasarvostelut

4.4/5
Erittäin hyvä
40 arvostelu
Vahvistetut arvostelut
Sijainti4.3
Mukavuudet4.4
Palvelu4.5
Puhtaus4.5
Suodatusperuste:
Lajitteluperuste:
Kaikki arvostelut(40)
Positiiviset arviot(39)
Arvostelut valokuvien/videon kera(15)
Ystävällinen omistaja(11)
Todella hyvä sijainti(11)
Puhdas ja siisti(5)
Kätevä sijainti(5)
Kielteisiä arvosteluja(1)
Vieraskäyttäjä
Perhehuone
Majoittunut 12. 2024
Perhe
32 arvostelu
4.5/5
Mahtava
Lähetetty 17.12.2024
高地游回愛丁堡，繼續入住該酒店，大行李可免費寄存，如需晚安牛奶，可向前台提出。房間佈局合理，燈光設定合理，特別是枱燈配套多，閲讀方便，沙發床也很舒服，就是洗手間水池下水比較慢，但不影響整體入住感覺，無線網絡使用順暢，可以推薦。
Käännä
6/9
Majoituspaikan vastaus: Dear Guest,Thank you for sharing your detailed feedback about your recent stay with us. We are delighted to hear that you enjoyed the convenience of our luggage storage service and the comfort of our room amenities, including the well-lit table lamps and the cozy sofa bed.We appreciate your constructive comment regarding the bathroom sink drainage and will address this promptly to ensure an even better experience for future guests. It's wonderful to know that our wireless network met your expectations and that you found our goodnight milk service helpful.Your recommendation means a lot to us, and we look forward to welcoming you back to our hotel in the future.Warm regards,Sathish - Night Manager,Apex City of Edinburgh
Vieraskäyttäjä
Perhehuone
Majoittunut 12. 2024
Perhe
1 arvostelu
4.2/5
Erittäin hyvä
Lähetetty 8.12.2024
Welcoming staff at reception and very smooth checkin and checkout process. Our one night stay at Apex City of Edinburgh Hotel was excellent.  Due to early morning departure, we didn’t have breakfast.
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you for your kind words and for choosing to stay at the Apex City of Edinburgh Hotel. We're delighted to hear that you found our reception staff welcoming and that your check-in and check-out process was smooth. It's wonderful to know that you had an excellent stay with us, even though you had to depart early and missed breakfast.We hope to have the pleasure of welcoming you back in the future, perhaps for a longer stay where you can enjoy our breakfast offerings. Warm regards,Sathish - Night Manager,Apex City of Edinburgh Hotel
Vieraskäyttäjä
Perhehuone
Majoittunut 11. 2024
Perhe
4 arvostelu
5.0/5
Ylivertainen
Lähetetty 6.12.2024
Great locations and staff were very helpful !
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you so much for your wonderful review! We are thrilled to hear that you had a perfect stay with us and that you enjoyed our surroundings, amenities, cleanliness, and service. Our team takes great pride in providing exceptional experiences, and your kind words are truly appreciated.We are delighted that our location and staff met your expectations and contributed to a memorable stay. Your feedback motivates us to continue delivering the highest standards of hospitality.We look forward to welcoming you back in the future. Warm regards,Sathish - Night Manager,Apex City of Edinburgh
Anonyymi käyttäjä
City-huone(queen-parivuode)
Majoittunut 10. 2024
Pariskunnat
10 arvostelu
5.0/5
Ylivertainen
Lähetetty 18.11.2024
Google Maps brought us to wrong place. Be careful! Hotel is good location. Much bigger than what it looks from outside. Parking is limited and requires extra payment. We could not parked onsite and was directed to park at another nearby APEX hotel. We love the rubber ducky!
Käännä
Majoituspaikan vastaus: Dear,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with Google Maps and the parking situation. We understand how frustrating this must have been and appreciate your patience.We are delighted to hear that you enjoyed our hotel's location and found it to be more spacious than expected. Your kind words about our rubber ducky brought a smile to our faces!We strive to provide the best possible experience for our guests, and your feedback is invaluable in helping us improve. We hope to have the pleasure of welcoming you back in the future and providing you with an even better stay.Warm regards,Sathish - Night Manager,Apex City of Edinburgh
Vieraskäyttäjä
Perhehuone
Majoittunut 9. 2024
Perhe
6 arvostelu
4.2/5
Erittäin hyvä
Lähetetty 10.10.2024
房間還可以，但性價比不高，房間各方麪條件與這麼高的房間價格來比較的話還是不匹配的！每晚將近2700元一間的房間居然不含早餐，並且我們辦理入住時前台沒有告知早餐還需提前預訂，隔天早上去用早餐時因為沒有預訂，價格居然必要提高几個英鎊！這個體驗確實很差！
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience and disappointment you experienced.We understand your concerns about the price/performance ratio and the lack of breakfast inclusion. Your feedback is invaluable, and we will review our pricing and communication policies to ensure a better experience for our guests in the future.Regarding the breakfast reservation issue, we deeply regret the oversight at check-in. We will address this with our front desk team to prevent such occurrences moving forward.We hope you will give us another opportunity to provide you with a more enjoyable stay. Please feel free to reach out to me directly if you plan to visit again, and I will personally ensure your stay is exceptional.Warm regards,Sathish - Night Manager,Apex City of Edinburgh
Vieraskäyttäjä
Perhehuone
Majoittunut 9. 2024
Matkusta ystävien kanssa
3 arvostelu
5.0/5
Ylivertainen
Lähetetty 8.10.2024
推薦，地理位置好的，就是從火車站走過去需要爬坡
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you for your recommendation and for highlighting the positive aspects of our location. We are delighted to hear that you enjoyed your stay.We understand that the uphill walk from the train station can be a bit challenging, and we appreciate your feedback on this. Your comments are invaluable to us as we strive to improve our guests’ experience.We hope to welcome you back in the future and make your next visit even more enjoyable.Warm regards,Sathish - Night Manager,Apex city of Edinburgh
Anonyymi käyttäjä
Perhehuone
Majoittunut 9. 2024
Matkusta ystävien kanssa
1 arvostelu
4.0/5
Erittäin hyvä
Lähetetty 8.10.2024
酒店雖然距離車站比較遠，拖着行李步行較為辛苦。但酒店附近有不少食肆並靠近Grassmarket，步行至市內景點及王子街也很快。而且房間整潔，每天都有清潔服務，十分滿意。
Käännä
Majoituspaikan vastaus: Dear ,Thank you for sharing your detailed feedback with us. We’re thrilled to hear that you enjoyed the convenience of our location near many restaurants, the Grassmarket, and the city’s attractions, including Princes Street. It’s wonderful to know that you found your room tidy and appreciated our daily cleaning service.We understand that the distance from the station can be challenging, especially when carrying luggage. Your comments are valuable to us, and we will consider them as we strive to improve our guests’ experience.We are delighted that you were very satisfied with your stay and hope to welcome you back soon.Warm regards,Sathish - Night Manager,Apex City of Edinburgh
Vieraskäyttäjä
Castle View -sviitti
Majoittunut 8. 2024
Perhe
7 arvostelu
5.0/5
Ylivertainen
Lähetetty 2.10.2024
酒店就在愛丁堡城堡腳下，房間打掃的也很乾凈，酒店前台，餐廳的服務人員都挺好的，愛丁堡真的很美，一定會再來
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you so much for your wonderful feedback! We are delighted to hear that you enjoyed your stay with us and appreciated our prime location at the foot of Edinburgh Castle. It’s fantastic to know that you found our rooms clean and our service staff at the front desk and restaurant to be very good.Edinburgh truly is a beautiful city, and we are thrilled that you had such a positive experience. We look forward to welcoming you back on your next visit.Warm regards,Sathish - Night Manager,Apex City of Edinburgh
Vieraskäyttäjä
Perhehuone
Majoittunut 8. 2024
Perhe
6 arvostelu
5.0/5
Ylivertainen
Lähetetty 30.9.2024
酒店很新，位置很方便，距離愛丁堡城堡幾分鐘路程，對面就是很多餐廳、酒吧，前臺也很熱情，有禮貌！
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you so much for your wonderful feedback! We are delighted to hear that you enjoyed your stay with us and found our location convenient. Being just a few minutes away from Edinburgh Castle and surrounded by great restaurants and bars is indeed one of our highlights.We are especially pleased to hear that our front desk team made a positive impression with their friendliness and politeness. Your kind words will be shared with the entire team, as they serve as a great motivation for us to continue providing excellent service.We look forward to welcoming you back on your next visit to Edinburgh!Warm regards,Sathish - Night Manager,Apex City of Edinburgh
Vieraskäyttäjä
Perhehuone
Majoittunut 9. 2024
Perhe
3 arvostelu
4.2/5
Erittäin hyvä
Lähetetty 3.9.2024
我們訂的是家庭房，房間最好再大一點，兩個行李箱打開路就很擠了。不知道是客人太多，還是酒店的服務人員太少了，一樓大廳的衞生有待改進太臟了。總枱的服務人員態度很好，入住總體還是滿意的
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your comments and are glad to hear that you were overall satisfied with your experience, particularly with the service provided by our front desk staff.We apologize for any inconvenience caused by the size of the family room and the cleanliness of the lobby. Your feedback is invaluable to us, and we will address these issues promptly to ensure a more comfortable and pleasant stay for all our guests.We hope to have the opportunity to welcome you and your family back in the future and provide you with an improved experience.Best regards,Sathish - Night Manager,Apex City of Edinburgh
vanessa_ss
Perhehuone
Majoittunut 8. 2024
Perhe
13 arvostelu
4.2/5
Erittäin hyvä
Lähetetty 24.8.2024
房間太小，沙發床不舒服，太硌人
Käännä
Majoituspaikan vastaus: Dear Vanessa,Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for any discomfort you experienced due to the room size and the sofa bed. Your comfort is our top priority, and we regret that we fell short in this instance.We appreciate your comments and will use them to improve our accommodations. In the meantime, we would like to offer you a complimentary upgrade to a larger room for your next stay, subject to availability. Please contact us directly when making your next reservation so we can ensure a more comfortable experience for you.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back soon.Best regards,Sathish - Assistant Night Manager,Apex City of Edinburgh
Anonyymi käyttäjä
City-huone(queen-parivuode)
Majoittunut 8. 2024
Matkusta ystävien kanssa
6 arvostelu
3.2/5
Lähetetty 21.8.2024
房間性價比一般
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you for sharing your feedback. We strive to ensure that our guests feel they are receiving good value for their money. Our prime city center location and 4-star service are aimed at providing a comfortable and convenient stay for our guests, and we appreciate your understanding of the higher pricing associated with these offerings. We look forward to welcoming you back in the future, and we're committed to continuing to provide excellent service during your next visit.Warm Regards,Natalia - Assistant Front Office Manager, Apex City of Edinburgh
Bettychang
Perhehuone
Majoittunut 8. 2024
Perhe
5 arvostelu
4.5/5
Mahtava
Lähetetty 6.8.2024
離城堡很近，看完軍樂節走路回去很方便！
Käännä
Majoituspaikan vastaus: Dear Bettychang,Thank you for your kind feedback! We’re delighted to hear that you enjoyed the convenience of our location, especially in relation to the castle and the Military Tattoo. It’s wonderful to know that our proximity added to your experience.We truly appreciate you choosing to stay with us and hope to welcome you back in the future.Warm regards,Natalia - Assistant Front Office Manager,Apex City of Edinburgh
Vinci
City-huone(queen-parivuode)
Majoittunut 7. 2024
Perhe
1 arvostelu
4.2/5
Erittäin hyvä
Lähetetty 21.7.2024
Very convenience!
Käännä
Majoituspaikan vastaus: Dear Vinci,Thank you for your kind words about our convenience. We strive to provide a seamless and enjoyable experience for all of our guests. We truly appreciate you choosing to stay with us and hope to welcome you back in the future.Warm regards, Natalia - Assistant Front Office Manager, Apex City of Edinburgh
KimSungjin
City-huone(queen-parivuode)
Majoittunut 5. 2024
Muu
1 arvostelu
5.0/5
Ylivertainen
Lähetetty 18.6.2024
호텔 시설과 조식, 그리고 서비스는 만족스러웠습니다. 호텔에 짐(헬스기구)가 없어서 요청했더니 근처의 아멕스 호텔을 이용하도록 안내해줘서 감사하고, 만족스러웠습니다. 조식도 주문하는 형태로 메뉴를 구성한 점이 만족스러웠습니다. 호텔 위치도 관광하기에는 최적의 위치로 함께 간 일행도 매우 만족스러워했습니다. 호텔의 뷰는 마치 반지하와 같은 뷰라 그 부분은 좀 아쉬웠습니다.
Käännä
Majoituspaikan vastaus: Dear Kim,Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our facilities, breakfast, and service satisfactory. It is great to know that our team was able to assist you with gym equipment by guiding you to the nearby Amex Hotel, and that you were satisfied with this solution.We are also glad that you appreciated the flexibility of our breakfast menu and found our location ideal for sightseeing. It is wonderful to hear that your group enjoyed their stay as well.We apologize for any disappointment caused by the view from your room. Your feedback is valuable to us, and we will take it into consideration for future improvements.Thank you once again for your kind words and constructive feedback. We hope to have the pleasure of welcoming you back to Apex City of Edinburgh in the future.Best regards,Sirine | Duty ManagerApex City of Edinburgh