Apex Waterloo Place Hotel arvostelua

Majoituspaikan vastaus: Dear Lau Yeuk SzeThank you for your feedback.Please allow us to express our sincerest apologies for the challenges you have encountered and to also reassure you this does not reflect our normal standards of service. Our team have certainly reviewed your comments and actions will be put in place to ensure we do better next time.We do hope that we can welcome you back to Apex Waterloo Place Hotel in the near future.Warm regards,Alice | Duty ManagerApex Waterloo Place Hotel

Majoituspaikan vastaus: Dear Guest,Thank you for sharing your feedback with us. We sincerely apologize for the challenges you experienced during your stay.We understand that you checked in at 14:45, which is 15 minutes past the standard check-in time.Please know that during peak periods, such as New Year, we may encounter slight delays due to high occupancy. We strive to provide a seamless experience for all our guests, and we regret any inconvenience this may have caused you.As a gesture of goodwill, we offered you complimentary drinks to help make up for the inconveniences you faced. Regarding the issues with room quality and appliances, we take such matters seriously and will address them with our team to ensure improvements are made.We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience in the future.Kind RegardsIrene KowalczykDuty Manager

Majoituspaikan vastaus: Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you found your stay to be okay overall, despite the ongoing renovations.We want to assure you that guest security is our top priority, and we do not compromise on it. While the renovation process may sometimes create an impression of reduced security, we always take the necessary measures to ensure that our guests are safe and secure throughout their stay. Your safety is very important to us, and we are committed to maintaining a secure environment for all our guests.We appreciate your understanding during this transitional period and hope to welcome you back soon to experience our improved facilities.Kind RegardsIrene KowalczykDuty Manager

Majoituspaikan vastaus: Dear Guest,Thank you so much for your wonderful review! We’re thrilled to hear that you had such a fantastic stay at Apex Waterloo Place Hotel. Our team takes great pride in providing exceptional service, and it’s always rewarding to know that our efforts have made your stay memorable. We look forward to welcoming you back soon! Best regards,Amnesty Igbinedion|Night Manager,Apex Waterloo Place Hotel.

Majoituspaikan vastaus: Dear Esteemed Guest,Thank you for your fantastic review and for the excellent rating! We’re delighted to hear that you found your room clean and our location convenient. Being next to popular tourist sites certainly offers a great advantage for our guests.We appreciate your feedback and hope to welcome you back to Apex Waterloo Place Hotel soon.Best regards,Amnesty Igbinedion | Assistant Night Manager,Apex Waterloo Place Hotel.

Majoituspaikan vastaus: Dear Guest,Thank you for your wonderful review and perfect rating! We’re delighted to hear that you found our location so convenient, with just a five-minute walk from Edinburgh Waverley train station and close proximity to major attractions like Calton Hill and Edinburgh Castle. It’s great to know you enjoyed the spacious and comfortable room as well. Your kind words mean a lot to us, and we look forward to welcoming you back to Apex Waterloo Place Hotel in the future!Best regards,Amnesty Igbinedion | Assistant Night Manager,Apex Waterloo Place Hotel.

Majoituspaikan vastaus: Dear Guest,Thank you for your fantastic review and perfect rating! We’re delighted to hear that you found our location so convenient, with easy access to the church, Calton Hill, and the nearby city bus and train station. It’s wonderful to know you had a great experience and enjoyed the food at our hotel. Your kind words mean a lot to us, and we look forward to welcoming you back to Apex Waterloo Place Hotel in the future!Best regards, Amnesty Igbinedion | Assistant Night Manager,Apex Waterloo Place Hotel.

Majoituspaikan vastaus: Dear Guest,Thank you for your fantastic review and perfect rating! We’re delighted to hear that you found our facilities, cleanliness, and environment to your satisfaction. It’s great to know that you enjoyed our central location, making it easy to explore the city and visit nearby attractions like Calton Hill. We’re also pleased that you found our service and overall conditions comfortable and of good value. Your kind words mean a lot to us, and we look forward to welcoming you back to Apex Waterloo Place Hotel in the future!Best regards,Amnesty Igbinedion | Assistant Night Manager,Apex Waterloo Place Hotel.

Majoituspaikan vastaus: Dear Esteemed Guest,Thank you for your fantastic review! We’re delighted to hear that you enjoyed your spacious room and found our location convenient, with easy access to Waverley Station and Calton Hill. It’s great to know you also appreciated our restaurant and the walkability of Edinburgh’s Old Town.We hope to welcome you back to Apex Waterloo Place Hotel for another wonderful stay.Best regards,Amnesty Igbinedion | Assistant Night Manager,Apex Waterloo Place Hotel.

Majoituspaikan vastaus: Dear Guest,Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a positive experience despite the temporary staffing changes at our front desk during the refurbishment.It’s great to know that our team was able to assist you with a pleasant and detailed explanation of our services. We take pride in our staff and their commitment to guest satisfaction.We’re also glad you enjoyed the spacious room and that the shower and water supply met your expectations. It's fantastic to hear that you found our breakfast delicious and appreciated the full menu we offer.Your kind words motivate us to continue improving and providing the best experience for our guests.We look forward to welcoming you back.Kind RegardsIrene KowalczykDuty Manager

Majoituspaikan vastaus: Dear Zishenchihuo,Thank you for sharing your feedback about your recent stay at Apex Waterloo Place Hotel. We appreciate your candid comments and are glad you chose to stay with us during your visit to Edinburgh.We understand that the cost of hotels in Edinburgh can be high, and we strive to provide value for our guests. Our location at the end of the main street, near Calton Hill, offers a unique blend of convenience and scenic beauty. We do host tour groups occasionally, and we apologize if this impacted your experience.We also appreciate your feedback about our front desk staff. We will ensure they are aware of the need to speak clearly and at a comfortable pace for all guests.Edinburgh has many charming streets and neighbourhoods, each with its own character, and we hope you had the chance to explore and enjoy them.Thank you once again for your review. We hope to welcome you back in the future.Best regards,Amnesty Igbinedion | Assistant Night ManagerApex Waterloo Place Hotel

Majoituspaikan vastaus: Dear Guest,Thank you so much for your wonderful perfect rating! We’re thrilled to hear that you enjoyed your stay and found the direct access from our elevator to the Waverly train station platform convenient. We look forward to welcoming you back soon! Safe travels! Amnesty Igbinedion|Assistant Night managerApex Waterloo Place Hotel

Majoituspaikan vastaus: Dear Guest,Thank you for taking the time to share your feedback and for rating your experience a perfect 5! We’re pleased to hear that you found the access to transportation from our hotel convenient during your stay.We appreciate your comments regarding the sanitary environment which you think is not exceptional and will use your feedback to make improvements. Your insights are invaluable in helping us enhance our guest experience.We hope to have the opportunity to welcome you back in the future!Best regards,Amnesty Igbinedion | Assistant Night ManagerApex Waterloo Place Hotel

Majoituspaikan vastaus: Dear Esteemed Guest,Thank you for your fantastic 5/5 rating and for sharing your experience at Apex Waterloo Place Hotel! We are delighted to hear that you enjoyed our convenient location and the tranquility of your room. It’s wonderful to know that you had the opportunity to explore Carlton Hill and take in the beautiful scenery of Edinburgh.We are also pleased that you found our service to be good. Our team works hard to ensure every guest has a memorable stay, and your kind words are truly appreciated.We look forward to welcoming you back on your next visit to Edinburgh.Best regards,Amnesty Igbinedion | Assistant Night ManagerApex Waterloo Place Hotel