Port Hotel arvostelua

My partner booked a night at the Port Hotel for us as part of a birthday treat. Unfortunately the hotel and service were incredibly disappointing. When we arrived, it was too early to check into our room so the receptionist advised they would securely store our bags. Unfortunately, when we came back to the hotel a few hours later the bags were sitting out in the reception area which was unattended and a stones throw from the open door. They didn't even have any tags on them to say they were ours, and we felt they hadn't been secured in any way. We were asked if we wanted milk for tea, and told to take it up with us to our room along with our bags. It was about 7 flights of stairs to the room. We understood that the hotel is a converted building with no lift so steps are expected, but to be asked to carry fresh milk up which was supposed to be provided in the room, seemed a bit much, especially given our room was on the top floor adn the stairways were very narrow. When we arrived in the room, there was a USED wine glass with the remnants of red wine in it sat on the side. The room itself was tiny, and very hot with a small fan provided, but this didn't do much apart from circulate warm air. The biggest problem (apart from the lack of cleanliness) however, was the lack of a door to the bathroom. Instead there were some steps up to a platform where the toilet shower and a tiny sink was. There was absolutely no privacy. This is quite a basic requirement and we certainly wouldn't have booked a room with this so we felt it really should be flagged on booking. When we looked around to call down to reception and ask for a different room, (one that was clean and had a bathroom door) we discovered there was no phone in the room, so we had to use our mobiles. The receptionist told us that we were in the only room in the hotel that didn't have a bathroom door and usually people know this when they book, but she herself couldn't do anything so would have to call the owner. She told us to wait in the room until she called us back. 45 minutes later, she called back and said the owner couldn't do anything to help. She said there was one other room that had a bathroom door, but it was more expensive and so we'd have to pay to upgrade. When we asked if we could cancel the booking, she said she'd have to call the owner. After we hadn't heard anything for another 30 minutes, we called down to reception again. She said that she'd spoken to the owner and that since we'd stayed in the room, we now had to pay for it. As you can imagine this was incredibly frustrating. The receptionist said because it was booked through a 3rd party there was a limit to what they could do, but we felt that there were many oversights (from cleanliness, to being asked to stay in the room and then told that because we had we couldn't get a refund), that made this experience one we would recommend avoiding if you want a comfortable, pleasant stay. The hotel never acknowledged any responsibi