Alderney on Hay – Managed by Starwest Hotel & Apartments

Not safe !!! Due to the strange idea of closing the entrance, you have to enter and exit the building through the car park and definitely not safe in the evening!!!!!!!!

Average, the stay worth the money

I booked online. Soon after I booked, I called Alderney on Hay to clarify the room. As I needed twin beds for my friend and I. On my arrival there was a queen bed. I was told it was going to cost me another $25 dollars extra to split the bed into two. Or they could open up the 2nd bedroom for $30 extra per night. Three nights at a total of an extra $90 dollars. Checking with them about my phone call to clarify the twin beds. The lady state that my phone call was received about the twin beds, but the receptionist didn’t let the house staff know. With my long day of travel and the look on the housekeeper’s face, that she had more work to do at knock off time. I just said open the other room. Laying in bed that night thinking. No, this it not my mistake… And I shouldn’t have to pay extra. I when to reception to discuss the matter. I was told the 2nd bedroom was unlocked. Which is wasn’t and my daughter can clarify. The receptionist could fix the situation and she was going to get the manager to contact me. No contact made. Plus the several times I was at reception to fix the problem. The manager was on the phone or not there.

Not very clean and room condition is old, also have washing machine but no washing powder / detergent.

Good and nice location and service

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