Cragun's Resort & Hotel

Great resort Air conditioning needed some maintenance

Craguns has been around for a long time. The buildings are outdated but clean and well maintained. All staff, both front desk and in the restaurants were great. Very friendly and helpful.

Insect eggs and lerve on the counter in the bathroom.

Unsatisfactory service The trip started out fine. Then when we went to breakfast we were not informed that the breakfast was extra. Then the maintenance team left unsanitary hot tub filters sitting on our tabe where we were eating. Then when we went to check out and grab the rest of our food for our daughter's birthday they had cleaned our cabin and threw it away before we even checked out. Then they seemed to pass the buck on doing anything about it very unsatisfied with this stay.

Great property - we came in during the off season, but even so this place was so great. Peaceful, quiet rooms, easy to follow maps are provided at check in. The place is old school, like Dirty Dancing resort vibes and grandma chic carpet in the hall, but the rooms were updated. We loved our private patio for coffee in the morning and our cozy fireplace for relaxing. There are minor things around the property that probably should be fixed (damaged siding, pealing stain on decks, rough parking lots (my suitcase could hardly handle it)). For dinner we dined at the property at the eatery right by the lobby. Limited menu, overpriced in my option - but expected given that it's a resort. What wasn't great was our particular server. I believe he forgot to put in our order since others who ordered after got their food first, then at the end the neighboring table got a bag for their leftovers, I had the pleasure of carrying multiple containers without one and not the managers I passed or the server who helped us offered one as I struggled with the door and boxes. It put a bad enough taste in my mouth that we ate off site for breakfast. Highly recommend the property - but maybe skip their restaurants?

Disappointing again We reserved a king room and were told we could have a rollaway for our son. When we arrived, the rollaway was not there. We called three times and were assured that a rollaway was coming. After returning from the pool at 11 pm, it still was not there. We called again and were informed that a rollaway could not be brought to our room because of the stairs. Somehow, they weren’t aware of the stairs at booking or for the first three calls. We were then moved to another room with two beds at 11:30 pm. We were also told that the only other option for breakfast was to order room service, if we did not want their $19 buffet, which was no bette than free breakfasts you get at many hotels. When we tried to call room service in the morning, we were told they were not open. So much miscommunication. This is our second time attempting to stay at Craguns for an event and the second time we’ve had to move rooms. We won’t be back.