Residence Inn Albany East Greenbush/Tech Valley

We arrived late and were staying in two rooms. In one of the rooms the pullout was not clean. I went to the front desk and spoke with Breya. She was pleasant and immediately called the manager. Despite the late hour (1am) the manager answered promptly and together they solve my problem in a most satisfactory way. I stay in a lot of hotels and rarely do you get things handled so well by both the front desk personnel and manager. Thank you Breya and John for handling this in such a professional manner!

Like everything but need a lock box safe in the rooms

Good

Even while under construction, staff was wonderful and facilities were wonderful.

The hotel is is undergoing renovations and the hot breakfast was in a regular room. It wasn’t very good.

My current stay is just not going well…it’s one issue after the next. We checked in at about 5pm (not late) and were told the only room they had left was a handicapped room. I get that someone has to get that one if they are sold out, but this is one time where I feel my lifetime titanium status should have at least pulled me from the bottom of the room assignment list up to get a regular room. We get into the room and the mini lotion bottles on the sink were empty (????) and the tv was plugged in such a way that it wouldn’t rotate and the manager had to come up so we could move furniture to fix the wiring. Then on an off-housekeeping day we give a ring down to the front desk to ask if housekeeping could just bring some new towels and strip the bed because the sheets needed a change and she politely said it wouldn’t be an issue and would send someone right up….low and behold we arrive back that evening and find no one had showed up so we had to get everything from the front deck and strip the bed ourselves. Facility-wise the place is fine but these service issues just add up to the point where we will just have to look elsewhere when in the area.