Fairfield Inn & Suites East Grand Forks

You booked me in another State from my request. They could not cancel my reservation and I could not get ahold of you in any way. Your service stinks.

Comfortable and Quiet Comfortable room. Nice and quiet too.

The room was incredibly clean and comfortable. Loved the array of breakfast options. There was some confusion about our reservation at check-in, but we forged ahead regardless. A nice place to stay just outside of the city!

Grab bar in shower would be helpful to all as textured floor gets slippery when soap is in the water. Would also provide a place for washcloth during shower.

The hotel is clean

Upon arrival, my granddaughter slipped on pure ice in the entrance and hurt herself. I told the front desk person about it and he said that he would put salt on the ice. The next day it was still icy, so told another person and finally it was done later in the day on Saturday. I was surprised that my wife didn't have to show ID or credit card to obtain a room that wasn't in her name and also change the room type. I came down later to a downgraded room from a King to a double Queen for the same price! Checked in Friday & out Sunday. Maid service didn't do our room. The fridge didn't have any adjustments and froze all our food. A can drink was swelled and burst in the door side can drink holder and we couldn't remove it. When we told the front desk person. He said "oh don't worry about our fridge". I said I'm not worried about your fridge, what about the $30 worth of food we had to throw out?" He smirked and said sorry. I said, that's all I get an I'm sorry. Not impressed. This was also the first guy that didn't take care of the icy entrance. On a positive note, the breakfast was good and the lady looking after it was the only friendly employee we encountered.