Vieraskäyttäjä
12. kesäkuuta 2024
I inadvertently booked a room at this location on the evening of June 10, 2024. I later realized that same night I booked the wrong location and called the next morning- less than 12 hours later- and attempted to cancel the booking. I was told the booking was non-refundable, but a nice lady named Sue said if ******* would call her, she would tell them there was no objection to my cancelling. That was at 8:30 am or earlier on June 11,2024. ******* then said they would call the property and have a supervisor follow up. Since I didn’t hear back from *******, I just called their help line again. This time the ******* rep got the hotel on the line and explained the situation and also explained Sue’s saying the reservation can be cancelled without penalty. Nevertheless, when the ******* rep spoke to the person NOT named Sue, he said it wasn’t his problem that I made a mistake in the booking and insisted on charging the fee. I have been a Hilton Diamond member for years, and have never received this type of service in any other location. When the price of travel is already expensive, customer service doesn’t cost a dime. Since this Hampton Inn apparently can’t afford even that for its customers, I would advise everyone to avoid it.
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