Residence Inn St. Louis Airport/Earth City

Great Stay at this Hotel!! We arrived & Marilyn assisted us with check in. Marilyn was very Polite, Professional, Prompt & Accommodating. Check in was quick & smooth. When we walked in Lobby area, it smelled amazing. Our room was nice & clean. Rooms include Kitchen (with Fridge, Stove top, Microwave) which was a plus!! We went to the gas stations located in the same parking lot as the Hotel to get snacks & drinks to put in our fridge. Location was great there is a Mcdonalds & gas station on the lot as well as accessibility to Highway. This Hotel was a 5 minute drive from Hollywood ****** Amphitheatre, Dave & Busters, as well as Two Casinos. Complimentary Breakfast was included in the Morning which was awesome!! We will definitely stay at this Hotel again!

Great staff, tired room. Light over oven wouldn’t turn off and while the bed comfortable was concerned about the light overheating. No USB plugs and as overseas traveler, didn’t have enough US adapters to charge everything. Conveniently located and plenty of parking. Hotel was clean but overall hotel in need of refresh. Banged up furniture in room. Would I stay here again? Don’t know. Kitchen is convenient which is why I picked Residence Inn but overall for Marriott brand needs update.

The entire hotel is in need of a deep clean and refresh. But that is not what made this stay unpleasant. There is a pervasive smell of ********* outside and inside the halls at all times. There are people smoking in their cars at night. We had to move parking spots so our car wouldn't smell. Then get inside and it's worse. The smell in the halls is so pervasive you could get a contact high; this was the 2nd floor. The smell was even coming in our room from the sides, vent and door. At night, teens not staying at the hotel are in the halls by the other entrances and on the basketball court smoking. It is at all hours of the day and night. Given that the hotel has cameras, I feel they look the other way to allow this to happen. Our team had to to stay here for an athletic event but I would not stay here again. Aside from the pot smell, the fan in the bathroom could cause an earthquake, the bed is soft and lumpy, carpets need to be cleaned.

we got in late to room that did not meet Marriott cleanliness standards ( brown stain in the tub that rinsed away, kitchen counter and microwave dirty) I mentioned it to the day manager on check out, and was promised comp points that were never awarded. We stay here 2 or 3 times a year, but there are other extended stay chains in this area for our next trip through St Louis.

The room was dark, hot, and moist. (The carpets, linens, and couch were moist, meaning the air conditioning is not functioning correctly in summer to keep the room cool and dry in humidity.) The pillows are incredibly used and need replacing. The bed was visibly saggy. The in-room coffee maker was broken. No room cleaning was offered or completed on a Sunday through Wednesday stay. There were FLEAs in my room. The breakfast bar was lacking - and I was told they would not put out the bananas nor replace cereal choices that day or heat cold food. The pool is closed (during the hottest month of the summer.)

I tried three different rooms before settling. The first two had extremely loud bathroom fans. The mattress in the room we stayed in was not very comfortable. Overall the cleanliness of the room was just satisfactory. The staff entered the room both mornings without knocking at 9 am and said it was because we were on the checkout list.

My husband, son, and I stopped here for one night on our way home from Nashville. We were impressed with many things during our short stay. The front desk staff were very friendly and efficient. Our room was clean had everything we needed. We appreciated the full sized fridge and other kitchen amenities. We all found something we liked at breakfast. I enjoyed the oatmeal bar with all of the toppings, and my son enjoyed making his own waffle with whipped cream and chocolate chips! We would be very willing to stay here again if we ever return to the area.

On Monday 7th November we stayed overnight at Residence Inn St Louis Airport/Earth City after our late-night flight from LA, before our Family picked us up next morning. We actually thought we had booked the 'other' Marriot closer to the Airport so weren't expecting much especially as we were waiting for a Shuttle that does not come every 20 mins on a loop like all the other Marriot Hotels but actually has to be ordered by you by letting the Concierge desk know you need picking up. After over an hour in the bitterly cold waiting for the Shuttle, a really helpful Driver from the Pear Tree Shuttle noticed how long we were waiting over a couple of his loop drive by's and asked if we were OK, it was then that we realised we had to let the Hotel know we needed picking up. Our Driver came and was so welcoming and helpful even though it was by now so late and the end of his shift. Upon arrival the Concierge Alex (forgive us if we didn't remember your name correctly) was so welcoming and friendly and nothing was too much trouble, including rustling up a corkscrew for our bottle of wine (that we were able to buy at their 'Market') and bringing it all the way upstairs to us. The Pizza that we were able to order late at night was delivered promptly and was delicious after a long and bit stressful day. Next morning, we went down to the Breakfast bar and met Tina who was also so welcoming and attentive to our needs and whilst not compromising her service to the other Guests made time to chat with us about Family, our Trip and Australia. Yet Tina also had time for each Guest including the little Children and everyone felt valued and a little bit cherished that morning at Brekky.!!! Although we actually booked the wrong Marriot Hotel, we would stay here again because of the Welcoming Professional Staff and budget value for overnight stay. The room was clean and very comfy with a lounge and kitchen and TV that served both the bedroom and the lounge. We would like the General Manager to acknowledge Alex (apologies if we have your name incorrectly) and Tina with an Employee Award, recognition and acclamation. You are both a credit to Residence Inn Marriot, your Hospitality Profession and you Families!! Holiday Blessings to everyone at Residence Inn Marriot Shalom Rob & Wil Jones Qld Australia.

My experience was very in line with what others have stated. And I appreciate the manager responding to reviews. I think I met the manager onsite and their entire staff was outstanding, supportive, and friendly. Sincerely it's not their fault. The issue is that this isn't really a Marriott, but rather a franchise of the brand to a 3rd party hotel manager. I feel like they are running it more like a Fairfield Inn than a Residence Inn. And Fairfield's are totally fine, but it's just a bit misleading to expect a Residence Inn experience where it's being run a bit more like a Fairfield in terms of room cleanliness and other amenities. I easily ran a paper towel on most of the bedroom and bathroom surfaces and picked up tons and tons of grime and dirt. The fitness center could probably use an upgrade. Everything could probably use an upgrade. But its convenient, just a mile off the 270/70 interchange, so it's not bad if you're expecting a Fairfield or Comfort Inn. I just wouldn't brand it a Residence Inn. I know the manager is reading, so I want you to know, it's not you, because your staff was truly the nicest, sweetest, and most supportive around.