B&B HOTEL Düsseldorf-City

房間不大，比較乾淨，但是歐洲的服務態度都比較一般，價格對於這個酒店來説有點貴了，不過在展會期間也能理解。

Great choice, comfort and clean

不過不失，好少，但房還是挺乾淨的，地理位置放便，我們遇上展會期間可房價超貴😂

Location is ok We did not took breakfast Facility is ok Service is good

First time in Dusseldorf, chose this hotel for quite area, just 5 min walk to metro station, 15 min walk to city center. We arrived on a Sunday 3 pm, worst time to arrive !!!!!!!!!! The reception is on break from 2 pm to 5 pm !!!!! First time in my life to see reception closed during day time !!!!!! The outside door was closed, you have to enter & check in through a machine !!!!!! With your booking number, to open the door for you. They give you a code, room has no key, just code sent to your email We were 3 persons, booked 2 rooms, one double, one single, the machine makes us pay breakfast for 4 persons, not three persons. The room size was fine, the bathroom was ok. Breakfast room is small, the lady at the reception who doesn't speak good English is responsible for the breakfast!!!!! There's small varieties of food & when it's finished, you have to inform reception lady to add more. When I complained to the reception lady about the machine that took more money for fourth person which does not exist, she said she can't refund what's paid!!!! She said also she will try to refund the last day only , but instead of refund money, she charged money again for breakfast!!!!!! When situation escalated she told me that tomorrow her boss will be available & I should explain everything to him. The next day I met Mr Leon ( sorry if spelled wrong ) , he speaks fluent English, I explained the situation to him & he promised he wil refund the amount charged by the lady & the extra 4th person, he refunded only the amount charged by the lady but didn't refunded the 4th person paid by the machine. So the hotel charged a person who wasn't there & didn't refunded the money. Anyway this is my last time at this hotel.

Der Check-In war gut und unproblematisch. Das Zimmer war nicht so toll. Auf dem Teppich neben dem Bett war ein großer Fleck (Erbrochenes??). Das Badezimmer war auch nur mittelmäßig sauber. Teilweise lagen noch Haare vom Vorgänger herum. Was absolut gar nicht ging, war die Temperatur im Zimmer. Es waren gefühlt fast 30°C und auch langes Lüften half nicht wirklich. Eine Beschwerde bei der Reption, aufgrund der nicht funktionierenden Klimaanlage, war leider erfolglos. Da das Hotel zur einen Seite zur Bahn und zur anderen Seite zur Hauptstraße liegt, konnte man das Fenster nicht auf lassen. Das Schlafen mit 4 Personen bei fast 30°C und ohne Klimaanlage war dementsprechend.