Hotel Alion

Super

SCAMMERS!!!! My boyfriend went on vacation from June 2nd to June 6th, 2025. While some things were okay—like the overall price—there were several issues: the soap dispenser was broken, there was no shampoo provided, we asked for an extra key to our room but never received it, and the air conditioning didn’t work,When you expect to enjoy a nice breakfast, you’re instead overwhelmed by cigarette smoke from both other guests and the staff—it’s absolutely disgusting! The real problem began after we returned to Sweden. I checked my bank account and discovered unauthorized charges totaling around €1,500. These was the price they charged me for two cocktails that only cost €15, and additional charges of €24 on June 10th which I did not make because, we had already left the hotel on June 6th. I contacted my bank, and they advised me to resolve the issue with the hotel. However, it was impossible to get through by phone due to poor reception and language barriers. I emailed the hotel on June 10th; they initially said they would fix the problem but never gave me any updates. After multiple follow-ups over two weeks, they stopped replying altogether. Eventually, after another phone call, they asked for my bank details but then completely stopped communicating—despite my daily WhatsApp messages and emails asking to speak with a manager. The lack of transparency and respect was shocking. In the end, I had to involve the police and my bank in Sweden. There is now an international fraud case open against this hotel which the Interpol will be involved too.

All the staffs are very nice and treated us really well. Also, the ocean view is pretty amazing!