OYO the Townhouse

Very nicely decorated room with theme. Very impressive room inferior design and very cost. Aircon is provided and the room is very nice. Definitely come again. Close to town center and restaurants. Good price and good stay.

My room had a leak, but I was very understanding about it, despite the dehumidifier running. However, things took a turn for the worse. The receptionist was nice, but it turns out she forgot to give me details of how to enter the building after I went out to get dinner in town. When I arrived back at 10.55pm, nobody answered the out-of-hours number posted on the front door. I rang it for half an hour! I was locked out overnight, my belongings were in there and I was prevented from accessing them and sleeping there, which is not what I needed after a 6-hour journey and another the following day. I had to look elsewhere for accommodation. However, the nearest was fully booked, but I struck lucky with The City Arms at 11.40pm who were very sympathetic. An apology and a refund were offered by the receptionist in the morning with the assurance that the owner, Aristos Aristodemou, would be in touch within a few hours. He never contacted me. I rang repeatedly, and when I finally got hold of him, he refused to refund me, making a distressing situation even worse! Disgraceful treatment and dire customer service. OYO has been useless too. I will be taking this further.

I arrived to welcoming, super friendly receptionist and was instantly made to feel at home! Luckily, there were also able to offer me an upgrade on the day to the penthouse (which I would highly recommend booking - its fabulous!). After a 5 hour journey from London, the freestanding bath and delicious hot cooked breakfast in the morning were a great! Thanks to the brilliant chef, June and her lovely colleague Alex. You made this stay very special, relaxing and memorable. I felt fully recharged and rested! This boutique has a really homely feel to it and I would definitely stay again.

Great boutique hotel with quirky comfortable rooms in a fabulous quiet location but close to attractions and amenities. Great breakfasts!! Brilliant staff , Amy & June are superstars , very friendly and super helpful , made it a fantastic stay

Stopped here for one night. Friendly staff, lovely breakfast and thank you to Amy who was very helpful, and o her first day too ! we would stop.again :). Handy to town centre and great for sightseeing. Comfy bed and pleasant surroundings. Great place.

Recently stayed in Durham for work and stumbled across The Townhouse and am I so glad I did! Spectacular place, I stayed in The Jardin which was a very comfortable and stylish room (with a hot tub), after commenting about the room while enjoying a delicious breakfast I was told about some of the others and was lucky enough to be shown another room which had a massive round freestanding bath with a huge TV! Would 100% stay again, June was lovely on reception, made me feel instantly welcome and her enthusiasm was infectious.

Very pleasant overnight stay, with very helpful staff. The decor is quirky and extravagant, if slightly tired now. Very comfy beds, rooms with lots of character. Good breakfast. Was a bit of a shame there was no red or white wine in the bar, but we had a brandy & ginger nightcap instead, so not all bad. Would much rather use unique independent hotel like this rather than big, faceless chain

What a wonderful stay for us girls, for a friends 60th. Beautiful boutique hotel. Lovely, decorated, different, double rooms. Good breakfast. Great location. Thank you Daisy for looking after us! You were very kind, helpful, friendly and professional. Thank you also to housekeeping services. Cleanliness second to none, ladies were very friendly and helpful. Highly recommended. Will be planning a return trip, and to stay this time in outside rooms with jacuzzi baths.

Nice staff. All keen eager and knowledgeable. Located near the hotel indigo and Marco Pierre steakhouse, near the court and prison. Rooms a decent size. Breakfast reasonable for the prices charged. Eggs cooked nicely and not overdone like other places.