Sera Lake Center Hotel

Otelin toplantı salonunda bir etkinlik düzenledik ve her şey çok profesyonelce organize edildi. Teknik ekipmanlar eksiksizdi ve otel ekibi sürekli yanımızdaydı. Konumun kolay ulaşılabilir olması da büyük bir avantajdı. İş toplantıları ve etkinlikler için gönül rahatlığıyla tercih edilebilir

We had an amazing stay at Sera Lake Center Hotel. Enjoying our morning coffee with a stunning sea view was priceless. The staff was extremely friendly and helpful. The breakfast selection exceeded our expectations. If you’re looking for peace and quality in Trabzon, this hotel is the right choice.

İş seyahati için tercih ettim. Yol üstü olması güzel. Deniz manzaralı odada kaldım. Yeni yapılmış olduğu için her şey çok iyi. Havuzunun olması ayrı bir avantaj. Günün iş yorgunluğunu orada attım. Bir sonraki kaldığımda spa masaj hizmetini deneyeceğim.

Şehrin tam merkezinde yeni bir otel. Etrafta hem park hem de yemek ve alışveriş imkani var. Deniz manzaralı odada kaldı. Her akşam balkonda manzaranın keyfini çıkarttım. Ulaşım problemi de yok. Her yere ve her yerden ulaşım imkani var. Havuz ve spanın olması da ayrı keyifli.

Our recent stay at Sera Lake Central Hotel was unfortunately a significant disappointment. While the location might have some appeal, the lack of accessibility features for guests with disabilities was a major obstacle. My mom and sister, who rely on wheelchairs, faced significant challenges navigating the hotel due to the absence of ramps. This was particularly frustrating as I had emailed the hotel four times over two months prior to our arrival, specifically requesting handicapped-accessible rooms. Disappointingly, upon check-in, we discovered they only had one accessible room, creating logistical difficulties for our group of seven. After lengthy discussions (lasting two hours in the lobby before check-in), we were finally assigned three rooms on different floors. Thankfully, after further negotiation, we were given two rooms on the first floor and one on the third floor. Further disappointment arose regarding medication storage. On the first day, I entrusted the reception staff with three irreplaceable, specific-sized ice packs for my medication carry-on bag. I was assured they would be kept frozen until checkout. However, on checkout day, the staff's response was not only unhelpful but dismissive. They initially denied ever receiving the ice packs and displayed a rude and loud demeanor. Despite explaining the critical importance of keeping the medication cold, it took over an hour of arguing and requesting to search the freezer myself before the ice packs were located. Unfortunately, they were not even frozen upon retrieval, having been placed in the icemaker machine. The staff's lack of empathy and unprofessional conduct significantly detracted from our overall experience. Adding to the frustration, the breakfast buffet frequently ran out of food during our stay. This resulted in waiting a significant amount of time for them to restock the items. Furthermore, the room service menu offered a very limited selection, with only four food options. This might be inconvenient for guests who prefer to dine in their rooms or have dietary restrictions.