On Top Backpackers

Very cosy. Bed too soft and my neck feels uncomfortable.

相當稀爛，9點鐘check-out，想回廚房做個早餐，結果receptionist説“不好意思，你已經check out了，所以你得離開這裏，給你10分鐘的時間”，當時我鍋裏菜剛剛炒完。然後我不得不把菜全部給倒掉收拾我的廚房用品+洗碟子。 而且這個hostel沒有電梯，對有luggage的旅客非常不友好，你得拖着你的行李爬非常高的樓層。 還有他們的luggage storage是鑰匙🔑鎖，每次你去拿東西都要找receptionist要鑰匙，而且他還一定要跟着你。這個hostel到處貼的標語的語氣也都挺demanding的，總之並沒有覺得把guest當guest吧。 也可能是因為在Dunedin的市中心也就衹有這一間條件還可以+地理位置較好的青旅了，所以他們有資格（？idk

best location, very friendly staff, very clean room and facilities, and with complimentary breakfast, the best value in town.

Having made an online booking & arriving on an evening flight, I arrived at On Top Backpackers with no idea what I was about to experience. Having got to the accommodation around 10.30pm, I discovered it was all closed & no-one around & a sign with a number & a rather grumpy request not to call it unless urgent. Since I had a booking & no way of getting to my room, I called it. I immediately apologised to the person on the phone, saying I had come in on a late flight & had caught the first shuttle to the CBD & was sorry I was late arriving. I was met with a grumpy tirade telling me I should have called them. Despite apologising that I hadn't done this, I still said that I think it was reasonable to expect a courtesy call to ask if I was still coming. I was told "This is a backpackers, not a hotel." Clearly, they had no record of my booking, as they had to ask me to provide the info about the room I had booked & had no information about it & after receiving a fair bit of abuse for being late, I was told they would charge me a call out fee to come to give me access to my room. At this point, as they were essentially refusing my service, I declined & said I would find somewhere else...which I did (Motel on Carroll - see separate review) & experienced a totally opposite & excellent customer service approach. There is nothing to commend On Top Backpackers at all -they charge not hotel prices,not backpackers & don't cater for late night arrivals,which you'd expect with backpackers.

I stayed in a private bedroom with ensuite - clean, modern, away from the communal kitchen and showers, so it was quiet. Having the pool tables (free to backpackers, 1/2 price on Fri/Sat) downstairs - fun to play a few games there with people I met in the backpackers' kitchen. I'll be going back to On Top next time I'm in Dunners!

Great stay thanks. Close to everything you need. The staff were freindly and obliging.