Vieraskäyttäjä
31. tammikuuta 2023
Having made an online booking & arriving on an evening flight, I arrived at On Top Backpackers with no idea what I was about to experience. Having got to the accommodation around 10.30pm, I discovered it was all closed & no-one around & a sign with a number & a rather grumpy request not to call it unless urgent. Since I had a booking & no way of getting to my room, I called it. I immediately apologised to the person on the phone, saying I had come in on a late flight & had caught the first shuttle to the CBD & was sorry I was late arriving. I was met with a grumpy tirade telling me I should have called them. Despite apologising that I hadn't done this, I still said that I think it was reasonable to expect a courtesy call to ask if I was still coming. I was told "This is a backpackers, not a hotel." Clearly, they had no record of my booking, as they had to ask me to provide the info about the room I had booked & had no information about it & after receiving a fair bit of abuse for being late, I was told they would charge me a call out fee to come to give me access to my room. At this point, as they were essentially refusing my service, I declined & said I would find somewhere else...which I did (Motel on Carroll - see separate review) & experienced a totally opposite & excellent customer service approach. There is nothing to commend On Top Backpackers at all -they charge not hotel prices,not backpackers & don't cater for late night arrivals,which you'd expect with backpackers.
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