Caledonian Hotel

Staff wer very helpful and polite and the breakfast was lovely and ther was plenty of it .The room was amazing and spotless

We would stay again. We booked this B&B pretty much last minute without checking the reviews but it wouldn't have put us off as everyone and their expectations are different. Our room was pretty big that a kingsize bed would have easily fit in. The bed was comfortable. After a few hours, we realised how thin the walls were as we could hear other guests in their rooms as though they were in ours with us. The B&B next door uses the breakfast facilities of the Caledonian so there was a lot of noise coming in from outside of guests coming and going. Breakfast was buffet style and there was plenty to choose from. The room was clean and welcoming but it does look a little tired in places such as the bathroom and doors. For what we paid including breakfast, it was great value for money. There was plenty of parking and it was easy to find. Dumfries centre was only a 15 minute walk away.

Quiet hotel but within walking distance of all shops, restaurants etc. Could do with further lighting in room 5. Staff first class. Will stay again. Having worked away from home for 40 plus years and stayed in various hotels I cannot see why there are so many negative comments.

Booked this hotel in November and requested a travel cot in our "family room". Had confirmation from James that this would be in the room. Called the hotel on the day we were travelling to confirm our check in time and that the travel cot would be there so we could get our 1 year old straight to bed. Arrived at the hotel, no travel cot! I called the number at reception as this hotel seems to have no staff except at breakfast, to be answered by someone saying "unbelievable" before putting the phone down. He arrived with a travel cot around 15 minutes claiming there was no record of us asking for the cot. There were staff about for breakfast, which was self serve. Not amazing, but not awful (although limited choice if you are vegetarian). The hotel seemed busy the whole time we were there, but the bar was never open despite signs to say it should be open. Room was okay, certainly not what we paid for it though. Very dated and far too warm.

Its ok, cheap , needs renovated in areas. Breakfast is very good. Edge of town , walk 15 min.

Please please please do not book this place certainly couldn't and wouldn't call it a hotel. When we arrived the receptionist/manager was in the bar so I went in to find a bucket in the middle of the floor catching water from a leak in the ceiling. She gave me our room key and pointed in the direction of the room. Opened the door to an absolute ice box room was freezing. The room was dated had a nasty smell and just so cold, radiator in the bathroom didn't work and a wet towel in the sink. I went down stairs to speak with the receptionist/manager and her attitude was dismissive as it was my fault I hadn't checked if the radiators were turned up to the maximum. After a while when the room got colder I went to speak to the person again. She agreed to change our room and took us to the property next door. Gave me the key to number 14 with the 4 missing and left. While we were having a look around the receptionist/manager phoned my husband and started shouting at him saying why you cause hassle your room was ok. He tried to explain about the cold but she wasn't listening and continued to shout aggressively saying we see tomorrow. At this stage I felt uncomfortable intimidated and decided to leave the building. I returned the key and explained we could not be staying, I also said I would be contacting all relevant agencies to which she replied, "That's fine I don't care. The worst place the worst staff the dirtiest run down hole so stay clear.