Cairndale Hotel & Spa

Me and a friend visited the hotel on the Sunday slumber offer . It was fantastic value for money . First off we were greeted my a lovely guy on reception and our room was ready 30 mins early which was good . A lovely lady from the spa showed us to our room , we just dumped our bags as we were booked into the spa also . We received a bag with towel , robe & slippers . The hotel had an event going on in the spa for Xmas on the same day so we received free Prosecco and canapés on arrival to spa . The spa is the best I’ve been too and I’ve been to a lot ! Very peaceful and relaxing with very attentive staff . I enjoyed some time on the water bed relaxing which was a tiny bit of a shame the event was on as you could hear chatter . The lovely lady then said we could use the spa free of charge again in the morning . We ordered a cocktail each , the mojito was great the porn star martine was far too sweet and very much like syrup . We then had a very relaxing hour massage each . After the massage we went to the relaxation room before heading back to the spa , which we had to our selfs . It was absolute bliss ! We headed back to our room to get ready for dinner . This is when I realised the room especially the bath room was not cleaned properly . There was hair clips and old false eye lashes on bathroom floor , the mirrors hadn’t been cleaned the bath was Grimey and visable dust in bedroom . I reported to reception and they offered us a new room . We declined as we were in a rush to get ready for dinner so they cleaned the bath . Dinner and the service in restaurant was 10/10 . Breakfast for buffet style very basic . Over all we will definitely be back :-) and Thank you to all the staff for all being lovely & helpful couldn’t have done more for us .

Booked a full day spa which included lunch and treatment. Was lovely but would be great if water despenser where in pool area to help ourselves to when using hot rooms and spa area is very warm so water need alot. , instead we have to ask and wait a while for someone to bring a small glass. Lunch was lovely and treatments . Party of 6 but treatments were near end off day with 2 at 4.45 pm and we had arrived at 11am so made it a very long day and ladies who had to wait, just wanted to go home. So small things easy sorted. Place was clean, friendly and worth going and will return.

We had a lovely work night out in the Spa. Claire and Eileen were brilliant. Can’t comment on treatments as we didn’t have any. We are all therapists so we just enjoyed a wee chill and had a great time with a few laughs. Ive been to and worked in a few spa’s in my life and this one is up there in my opinion. The only negative I have to add is the waiter (young lad) at our dinner. Long story short he wasnt best pleased being there nevermind being helpful when asked a question, in fact he shrugged and just said he didn’t know which we found quite disrespectful. The food was great and everything else was lovely. We will be back

The Cairndale Spa as an absolute joy from start to finish with very friendly and welcoming staff that excelled in all their roles. The Spa itself has been refurbished to a very high standard and all the treatments that my family experienced that afternoon were all very enjoyable. All the staff including those serving lunch in the restaurant were excellent but a special mention for Regan, she was very helpful and welcoming.

I cannot thank the staff enough for everything they did to make our weekend plans go so smoothly. As an older ‘hen’ I was keen to have a relaxing and chilled weekend, with the stunning new spa as the focus. From my first contact with Claire (spa manager), nothing was too much hassle. She was able to put together a package for us which included two night stay, spa, dinner, tribute night and wreath-making class. I made some special requests which were all accommodated with no problems and from the moment I arrived, I was made to feel special. All of the staff in the hotel go over and above. This was my second visit to the spa but first time in the new cocktail lounge. The dinner and afternoon tea served there were both of a very high standard. Looking forward to my next visit already and seeing future developments. Thank you to all the staff who helped us to have a fabulous weekend. It is much appreciated.

Went for one night b&b. My room was above the ballroom when a tribute band was on. I felt like ABBA was in my room with me 😂 I spoke to Janet a member of staff and she immediately gave me a key to a room on the other side of the hotel to sleep in! I just went back to my original room in the morning, which was fine by me. Many thanks to Janet, Anthony in reception and the lovely man in the bar area where we had a lovely hot coffee. It was snowing on my journey up to Dumfries so this was very welcome! Breakfast staff also very helpful. All the staff couldnt do enough for me. I would certainly stay again but make sure there wasn’t a tribute band if I did!😂🤣. PS I asked for vegan food and it was wonderful ❤️.