Cairndale Hotel & Spa

Disappointing Experience – Not Worth the Price From the moment I arrived, the exterior of the hotel looked neglected, giving an impression of age and a serious need for maintenance and modernization. For the price I paid, the experience was extremely underwhelming. The hotel promised a lot, but unfortunately, it delivered very little. To add to the disappointment, the lady who identified herself as the manager was unfriendly and didn't handle my complaint appropriately, leaving me feeling unheard and frustrated. Given the lack of service and overall condition of the hotel, I would never stay here again.

The staff are all amazingly friendly and efficient. The only issue we had was the heating was not on in the bedroom within 1 minute after a phone call to reception the heating came on shortly followed by a staff member knocking on the door offering us an electric heater ! Food was good for mass catering and breakfast was very good and hot. Excellent efficient service in both restaurants. Clean, comfortable bedroom. Only disappointment was that residents can only book a 2 hour slot in the new Spa between 8am-10am or 6pm-8pm which clashes with mealtimes !! The cost of the Spa is high at £45pp for 2 hour especially with such restricted time access to residents.

Visited the new Cairndale spa on 25/10/24. Booked for friend’s birthday - spa afternoon and afternoon tea. Would absolutely recommend. From the minute we walked in the door to when we left every staff member was extremely pleasant and helpful. The spa experience is amazing and afternoon tea gorgeous. We were provided with smoothies/water throughout the time we were in the spa. Fantastic we now have such a great spa on our doorstep in Dumfries.

OVERRATED & OVERPRICED! Underwhelmed on arrival - hotel is on a busy, noisy road. The area is rundown and doesn’t have much to offer much. We stayed for 2 nights, costing £558, this included entertainment with dinner on the Saturday evening. Rooms are dated, we booked a Superior Room - this is no different to standard room other than a TV in the bathroom, not worth the extra cost! We advised prior that we were celebrating 40th birthday, there was no upgrade or even a bottle of wine, no gesture whatsoever, and nothing offered to make it extra special. We left it too late to book any spa tea treatments, and when attempting to use the facilities we were asked if we had a booking, we advised no and just wanted to use the hotel facilities and were told it was an additional cost! Not a small supplement to a hotel guest, we were stung for an additional £218 (109pp) for use of the facilities, with lunch and NO TREATMENTS. There was cheaper rates of £45pp but you could only access between 8-10am or 6-8pm but the times didn’t suit us. The Spa is lovely but it doesn’t offer much more than my local gym & leisure club. No water or herbal tea offered and no dark, cosy relaxation room. Everything extra £!!! I honestly do not know what the fuss is about! Social media promoting nonsense as usual! The cost doesn’t reflect the area. I’m absolutely disgusted the money we have wasted at this place. I would not recommend and certainly will not be returning. AVOID!

The spa was very relaxing and nice. The staff was quiet friendly as well. I wish there was a way to preorder food so that we could start our spa on time or made aware that we had to be 15-20 minutes earlier. Also, the waiting staff for the dinner was not that attentive but the food was really good. Overall, it was a good experience.

Hotel organised three golf courses and two night’s dinner, bed and breakfast. Superb trip. Evening dinners were excellent. Staff very friendly and efficient. Parking on site. Good selection of beers and wines. All in all, a very enjoyable few days.

The hotel has a stunning spa with amazing attention to detail. All the staff were friendly and attentive. Went for the twilight spa experience mid-week, 100% would recommend! The meal afterwards was delicious, with plenty of options to choose from.

I only stayed with colleagues for one night but from a to z it was perfect. Overnight, dinner and spa - great to set us up for a busy day ahead. One small point would be to improve the wifi connection through the hotel if possible. The staff were very friendly and attentive.

We booked a spa day for my birthday. Arrived at 11:30, lunch at 1, back, neck and scalp massage at 4:45 and left at 6:30. The most relaxing and luxurious spa day I’ve ever been on (there have been many). I expected it to be super busy and be restricted what were using but that was not the case. There were only 10 couples there and with so many saunas/steam rooms, pool and jacuzzi along with water beds and loungers, we never had to share. I’m not sure if it is a restriction on numbers or if we just got very lucky but I would pay more to ensure the spa was that accessible every time. The package was a bit more expensive that other hotels but given the access and facilities and that it is all day not just a 1-2 hour slot, then it is worth every penny. Will be returning for every birthday, Christmas or any reason I can justify it!