Hampton Inn & Suites Richmond/Glenside

This hotel is HORRIBLE. The front desk person was nice but the management is the worse I have ever seen in all my years of using Hilton properties. Please don’t go to this hotel, EVER! Unless you want the fire alarm to go off randomly in your sleep for no good reason. Or maybe you want to get charged for a room you didn’t book but got charged for anyway. That’s your management

I'm a long-time Hampton Inn enthusiast. NO MORE! We arrived on June 27, on the way to the beach. My husband had inadvertently booked a day early and this Hampton was booked and had no rooms for that night. Even though we went to another Hampton, we were charged FULL PRICE for two rooms for the next night. We were in a 24 hour window of cancellation. I know that the policy asked for an earlier cancellation, but a little grace could have been given and SHOULD have been given. My husband is 82 years old and just slipped up on the date! I KNOW the hotel was booked the next night, so no money would not have been lost. I called and asked to make sure the hotel was full, just to make sure. ( I tried to get half back , calling Hilton, but they were equally distant and uncooperative. I mean, it wasn't like we tried to cancel at the last minute. ) The Hampton we ended up going to in Richmond couldn't believe we were charged for that night! Don't go to this hotel!!!

Because of renovations and no know knowledge of the way cleaning services works.Makes it hard to rate overall stay.

The hotel is being renovated. I was there for only 1 night; they gave me a room by the elevator and the ice dispenser machine; it was very noisy. I had hard time to sleep due to foot traffic and the noise coming from the elevator and the ice dispenser. The bed was comfortable but 3 of the 4 bath towels they left in the bathroom had stains on them.The hotel manager advised me to report my situation to ******* since I booked my reservation through a 3rd party. Parking can be an issue because the parking space is shared by two hotels.

They would not let me check in without my physical ID, even though I had my work ID, a picture of my drivers license and an email from DMV showing that I requested a new one (misplaced my old one). I have stayed here a bunch of times in the past since work in the neighborhood but live 1.5 hrs away. I won’t be staying again.

The property was being renovated but it was still nice and clean staff was friendly.