Best Western Windsor Inn

One off the staff members very rude for no reason not professional at all

For decades, staying at a Best Western was a risky proposition, because like the box of chocolates, you NEVER knew what you were going to get, and to that regard, they have made some improvements, and then provided classifications of BLUE for "average" accommodations and RED for their "Plus" designation. On a trip from Dallas to northern Colorado, I stopped at a rather nice BW Blue in Limon, Colorado, and on the way back, stopped at this BW Windsor Inn in Dumas, Texas. The difference was like day and night. Aside from the bug infested room they gave me in Dumas, Texas, the TV did not work, so called the front desk, and to her credit, the young lady, who I wish to acknowledge, REALLY REALLY tried to make everything right- so I want to give her credit for that. She was a trooper. She made about 5-6 trips to the room and kept after it until she had the TV and the remotes finally working. Anyway, the HDMI cable was gone, so she found another one (who steals a 12 inch HDMI cable anyway?) and hooked it up, then the remote had no sound control, so she made about 4 more trips with other remotes until she found one that worked the sound. The phone in the room was totally disconnected, the alarm clock was not plugged in, the "work desk" was an absolute joke because there was no electrical outlets, no lamp, not even a chair to sit in to work. (See pictures) BUT THE REALLY DISGUSTING KICKER was the DEAD BUGS EVERYWHERE, and some live ones as well. About 3:00 am I got up to use the bathroom and there was a live roach crawling on the roll of toilet paper. I tried to get a picture of it, but he scurried off inside the roll somewhere. This place is nothing short of DISGUSTING. (See pictures). Dead bugs everywhere, I don't know how you could ever "clean" this room and not notice the dead and live bugs, the lack of functionality of the TV, the remote, the phone, and the clock, and think this is a livable room for a GUEST. I have to chalk it up that management just doesn't care about the rooms they give out to paying guests. If you're driving through Dumas, Texas there are other choices and I wholeheartedly recommend you look at your options, and drive right past this poorly managed BW property. I didn't even try the breakfast, if there were than many live and dead bugs in MY ROOM, I can only imagine what the kitchen area looks like for serving breakfast items. Best Western should be ASHAMED of this property.

Staff was very nice and welcoming. Location was perfect. Beds were comfortable, and bathroom was clean. However, the room had an unpleasant smell, carpets were terrible. Since we stayed in a room for pets, there should be no carpet at all. Toilet continued to run all night! Shower head needs to be replaced. Bathroom wall behind door needs a good cleaning. I would probably stay again. Husband said breakfast was the best so far. Sausage, eggs, biscuits, gravy, fresh fruit.

Affordable rates, clean, friendly staff, free breakfast with lots of choices. The breakfast was par with 90 percent of the places we stay. The hot food was some round egg patties, sausage patties, biscuits and gravy. There was cereal, yogurt, honeybuns, bananas, oranges, apples, waffle machine. Probably more than that. Parking was no problem at 8pm. Highly recommend this place. Pet friendly.

We had a good stay. The pool was clean as a pool pro I appreciate the quality of cleanliness of the pool. Not enough towels in the room. Facility was clean inside and out. Breakfast was hot and plenty of drink choices.

It was ok. Hot tub wasn't what I expect in a hot tub. I always look for a place with hot tub but this place wasn't the greatest for that. Like I said, it was an ok stay for the 2 nights.

There was a roach that crawled on my back. I pulled the bed back to find living spiders, roaches and dead beetles. They helped switch rooms only to find more dead bugs in both rooms I switched too. They would not give refund, and the front desk argued over if they had roaches and she brought a cup of dead bugs from the room and said “see no roaches” I clearly showed her a video and she said I’ve had that experience elsewhere too and didn’t get refund. Do NOT stay here because I promise you there are dead and living bugs behind the beds.

I accidentally booked a smoking room even though we do not smoke. The room was clean enough that we knew it was a smoking room, but it wasn’t overpowering. The shower head was high enough we didn’t have to duck to shower since we are both over 6 feet tall.

No complaints. Nothing fancy, but a decent place to lay your head for the evening. Staff was friendly