Hotel Nicanor arvostelua

Majoituspaikan vastaus: Good day Mr. JamesIn behalf of the Hotel Management I would like to apologize for the misunderstanding last April 25. I would just like to make some clarifications on the incident.The guests checked in with their children at 3:00 PM on April 24 and received the keycards both rooms 201 and 203.The van-for-hire driver picked up their companions at the airport and arrived no later than 10:00 PM—not at midnight, as you previously mentioned. We have CCTV records of their arrival time when they received the two keycards for the 2 rooms, as well as the time their companions arrived at the hotel—which was NOT at midnight, as you previously stated.There was also a CCTV footage of the children running back and forth from room 201 to 203 that afternoon until evening, where they likely could have used the bathroom for personal needs which is expected and okay. It is also understandable when the room will be messy because there are many children in the room. That’s not a problem for us, since the room was paid for—as long as there are no damages or missing items, which would then be charged to the guest if there be any.The hotel staff politely asked them about the missing hair dryer from the room, which was later found inside their bag. We have CCTV footage showing that the missing hair dryer was found inside their bag, contrary to the claim that it was left in the room. We only charged P400 for the broken damaged shower hose not P1000. We can show you the statement of account on those rooms to see if we overcharged them or not.I hope this clarifies everything. If you need to see copies of the CCTV footages for your reference pls let us know. Thank you so much.The Management