Staycity Aparthotels Dublin Augustine

We were given an upgrade to a larger apartment, which was an unexpected treat. We didn't use all the bed rooms or utility etc, but it was a treat to have the lovely large lounge and we appointed kitchen. The apartment was in a large complex and they all looked new. There was also good security, which we realised was important in this city centre location.

Overall decent place especially between the essentials of Dublin such as Guiness Storehouse and Trinity College being in-between.

May 21, 2025 I was directed from the StayCity Mark Street (where I prepaid for a room for 2 nights) for some bizarre reason. Upon arrival at the Augustine facility, I was met with a very smelly lobby, something of a mixed paints, or kerosene like, sharp and unpleasant smell, which a manager-like lady did not seem to care at all. The lobby soda was a rundown and dirty. The unsightly lobby aside, I was told by the gentleman who was checking me in that I may not have a room the next day (I pre-paid for 2 nights) ! I asked him to use the hotel phone to call the Mark Street facility but was told he can’t since the hotel doesn’t have a phone to call their chain facility! After the l6 hour international travel, I was worn out. I immediately decided to cancel the booking with StayCity. That’s enough exposure for me to decide to stay away from this hotel brand! The Reasons cited by the mark street facility to transfer me were bizarre and may warrant investigation. The Augustine facility lobby is simply unsightly and smelly, which reveals poor management and bad taste, even for a budget hotel or aparthotel!