Majoituspaikan vastaus: Dear Valued Guest,Thank you for sharing your thoughts about your recent stay with us. I’m sorry to hear that your experience did not fully meet your expectations.Your comments regarding the ambiance, cleanliness, and noise levels have been noted. We strive to create an environment that caters to a wide variety of guests, and we regret if the atmosphere did not align with your preferences. Rest assured, your feedback about the room’s cleanliness and noise will be shared with the relevant teams to ensure improvements are made.I’m glad to know you found the nearby supermarket convenient, but I sincerely hope we can enhance other aspects of your stay in the future. If there’s anything else you’d like to share or discuss, please don’t hesitate to reach out.We value your feedback and would love the opportunity to provide a more enjoyable experience should you choose to stay with us again.Kind regards,Zineb HinnachGuest Relations Executive
Mishmx
General Admission Twin with Balcony and Canal View
Majoittunut 11. 2024
Perhe
5 arvostelu
4.0/5
Erittäin hyvä
Lähetetty 19.1.2025
A relatively budget friendly option vs the luxury stays in Dubai. Service can be improved, staff weren’t as helpful when we had travel questions. Room was spacious and had good views. Breakfast was great!
Käännä
Majoituspaikan vastaus: Dear Mishmx,Thank you for sharing your experience at Hyde Dubai. We’re glad to hear you enjoyed our spacious rooms, stunning views, and the breakfast offerings.We regret to learn that our service did not meet your expectations during your stay. Your feedback regarding the staff's responsiveness to travel questions is valuable, and we will address this with our team to ensure we provide better support in the future.We appreciate your candid comments and hope you’ll give us another opportunity to provide you with an enhanced experience during your next visit to Dubai. Should you decide to return, please don’t hesitate to reach out to us directly for any assistance or special arrangements.Warm regards,Zineb HinnachGuest Relations Executive
Alia
Majoittunut 9. 2024
Pariskunnat
8 arvostelu
5.0/5
Ylivertainen
Lähetetty 2.1.2025
Very clean, friendly staff.
Käännä
Majoituspaikan vastaus: Dear Alia,Thank you for your kind words! We're delighted to hear that you found the hotel very clean and enjoyed the friendliness of our staff. Your feedback is truly appreciated.We look forward to welcoming you back for another great stay. If there’s anything we can do to make your next visit even better, feel free to let us know!Warm regards,Zineb HinnachGuest Relations Executive
Majoituspaikan vastaus: Dear Chan,Thank you for taking the time to share your thoughtful feedback. We are delighted to hear that you enjoyed our convenient location, spacious and clean rooms, and the beautiful terrace view, including the Burj Khalifa. It's also wonderful to know that you had a positive experience with our room service and valet parking.We appreciate your suggestion regarding the availability of toothpaste and toothbrushes, and we will make sure to communicate this better to our guests at check-in.We also value your comments about the front desk staff. Providing excellent service is our top priority, and we will use your feedback to continue improving our guest experience.We look forward to welcoming you back soon for another enjoyable stay!Warm regards,Zineb HinnachGuest Relations Executive
Vieraskäyttäjä
General Admission King with Balcony and Canal View
Majoittunut 8. 2024
Pariskunnat
1 arvostelu
5.0/5
Ylivertainen
Lähetetty 3.11.2024
Very nice place 😍🤝
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Thank you for your kind words! We’re delighted to hear that you enjoyed your stay with us. Your satisfaction means a lot to us, and we hope to welcome you back soon!Best regards,Zineb HinnachGuest Relations Executive
🌈superchao🌞
General Admission King with Balcony and Canal View
Majoittunut 9. 2024
Pariskunnat
69 arvostelu
4.5/5
Mahtava
Lähetetty 22.10.2024
感覺更像是商務酒店
Käännä
Majoituspaikan vastaus: Dear 🌈Superchao🌞,Thank you for your feedback! We understand that you feel our hotel has a more business-oriented atmosphere. We appreciate your perspective and hope to provide a comfortable experience for all types of travelers. If you have any specific suggestions for improvements, we would love to hear them!Best Regards,Zineb HinnachGuest Relations Executive
Stanislav
VIP King with Balcony and Burj Khalifa View
Majoittunut 7. 2024
Perhe
52 arvostelu
4.5/5
Mahtava
Lähetetty 16.10.2024
Не плохо для того чтоб поспать на пересадке, вид на бурж халифу
Käännä
Majoituspaikan vastaus: Dear Stanislav,Thank you for your review! We’re glad to hear that you enjoyed the view of the Burj Khalifa and that our hotel was a convenient place for resting during your layover. We hope that next time you can enjoy a longer stay with us!Best regards,Zineb HinnachGuest Relations Executive
Amr
Majoittunut 5. 2024
Yksin matkustavat
160 arvostelu
5.0/5
Ylivertainen
Lähetetty 4.6.2024
New modern and generous room, I will come back again. Had a view of the Burj khalifa
Käännä
Majoituspaikan vastaus: Dear Amr,Thank you for your wonderful feedback! We look forward to welcoming you back for another memorable stay.Warm regards,Mouché ScheepersGuest Relations
Majoituspaikan vastaus: Dear Guest,Thank you for sharing your feedback with us. We’re delighted to hear that you enjoyed the view from your balcony, including the canal and the Burj Khalifa, and that our front desk staff made you feel welcome.We’re sorry to learn about your experience with our hotel car service. Your feedback is valuable, and we will review our transportation charges to ensure they are clear and reasonable.Thank you once again for your comments, and we hope to have the opportunity to provide you with an even better experience in the future.Warm regards,Mouché ScheepersGuest Relations
Vieraskäyttäjä
Majoittunut 4. 2024
Perhe
3 arvostelu
4.0/5
Erittäin hyvä
Lähetetty 21.5.2024
Overall quite good experience but little expensive x
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you for sharing your thoughts. We’re glad to hear that you had a good overall experience with us. We understand that pricing is an important factor, and we appreciate your feedback regarding the cost. We strive to offer value for our guests and will take your comments into consideration as we review our offerings.We hope to have the pleasure of welcoming you back and providing an even better experience in the future.Warm regards,Mouché ScheepersGuest Relations
Recep
Platinum Sviitti, Studio parvekkeella ja näköala Burj Khalifalle
Majoittunut 2. 2024
Perhe
1 arvostelu
5.0/5
Ylivertainen
Lähetetty 14.5.2024
amazing hotel
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you for your wonderful feedback! We’re thrilled to hear that you found our hotel amazing. Your satisfaction is our top priority, and we look forward to welcoming you back for another exceptional stay.Warm regards,Mouché ScheepersGuest Relations
Majoituspaikan vastaus: Dear Guest,Thank you for taking the time to share your feedback. We're pleased to hear that you found our service and staff to be commendable and that you enjoyed most aspects of your stay.We appreciate your comments about the lobby's purple decor and the aromatherapy. We will review these aspects to enhance our guest experience and ensure a more high-end ambiance.Thank you again for your insights. We hope to have the pleasure of welcoming you back for an even better stay.Warm regards,Mouché ScheepersGuest Relations
Majoituspaikan vastaus: Dear Xuexueaaa,Thank you for your feedback. We're pleased to hear that you enjoyed our location, with easy access to Dubai Mall and a view of the Burj Khalifa from your room.We’re also glad that you found our service to be good and that you feel the price/performance ratio was favorable. We look forward to welcoming you back for another great stay.Warm regards,Mouché ScheepersGuest Relations