Al Habtoor Polo Resort

مكان الإقامة جميل ولكن ديكور الغرفة ليست نظيفة وشقوق و اثار الحرق الزقاير و شقوق ع الطاولات

較安靜，早餐不太滿意。

Mooi hotel maar ver van centrum.

I was shocked. Arrived at 2 PM. Was waiting for valet parking, for someone to come to us to take our car, even there was no one in the line. Was waiting for 10mins. At the lobby they told us our room is not ready and they will call us. No one called me. They called my friends at 15:40 saying their room is ready, but I have to wait more. Around 4:30+ we got our room. Executive suit. Apartment is good, however, dust was everywhere, all shelves/tables, balcony. Some of the Bathroom vanity sets were empty. The worst is - Swimming pool!!! Small and full of kids any age 1-14y.o. Even at the swimming pool BAR! Crazy really. Dusty tables, dirt everywhere. Breakfast was horrible. 10 AM empty plates. No fruits, no salads, quality of cheese is horrible. My friend was waiting for omelet for 40 mins. She was checking and reminding them 3 times. Even though there were not many ppl, max 20 that time. Horrible experience of 5 star resort. We left at noon, our friends went home even before us, because they didn’t want to stay there any more minute. My mood is down for the rest of the weekend.

The check in done in a short time, although we reached the hotel around 3 and there were most of the people checking in. The room was not clean we found some dirt tissue, hair on the toilet, and chocolate on the floor. When we decided to check out we requested someone to help us with the luggage but we waited for half an hour and nobody came.

Hotel prices are exaggerated compared to services... There are mosquitoes in the hotel