Grand Excelsior Hotel Deira arvostelua

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Cette hotel ne répond pas à mes attention surtout les chambres

Good hotel with good service

服務態度很好

I booked an 8-night stay at this property, but since day one, I’ve encountered numerous cockroaches in the bathroom, near the television, and even inside the minibar. I was too afraid to open my luggage, fearing that the cockroaches might get in. This is my first time experiencing such an issue, especially in Dubai, where hygiene standards are known to be very strict. After enduring 4 nights, I couldn’t take it anymore. I complained to both the housekeeping manager and the front office manager, but was made to wait 4 hours without any feedback. They offered me a room transfer, but it was to a room of the same poor quality and still dirty. I refused and opted to cut my stay short and get a refund. I will never recommend this hotel. Management needs to address this serious hygiene issue.

Cok guzel hotel fakat bu Sefer gittigimde otel Cok kalabalikti. Girisi Cok guzel hotel hizmet kalitesi yuksek . Fiyatina gore Butun otellerden daha iyi . Her milletten insan geliyor . Otel calisanlari Cok Iyi gunler yuzlu ne isterseniz yapiyorlar musterileride taniyorlar Oda numarasina kadar biliyorlar . Yeri Cok merkezi Aile ile gideceksiniz temiz bir hotel misafirinizi Asagida agirlayin

Amazing stay

Our family of four stayed in this hotel. My kids are 3 & 2 years old. My husband needed to go back at our house so we were left in the hotel rooms for few hours. My 3 year old daughter wanter to turn off the lamp, so she did (I allowed her as she just need to click on something). Then suddenly a sound was made and all the lights turned off. My kids got scared, the room was dark. I called the reception, staffs came to our room, they changed our room (to a smaller one). I was shocked and scared as my daughter's fingers has black markings on them. One of the staff also mentioned that it might be my daughter's fault that it happen, she's just 3 and an adult is blaming her for their defective lamp. I was upset.

The hotel has been refurbished recently and the rooms and other facilities are good. Diera is in old part of Dubai. The crowd that you will encounter inside and outside hotel is mostly South Asian. There are a number of very good Pakistani and Arabic restaurants. I have been staying in this hotel but first time I got a lot of noise from planes flying from nearby airport. A few nights, I was waking up every time a plane passed. Surprisingly there was no noise from the nightclub on the ground floor. Don’t expect much of customer service or if you need any maintenance work in the room. Overall if you want to stay closer to airport without spending a lot of money and are not bothered by lack of professional service and airplane noise, you can have a resonably good stay.

ห้องสวยสะอาดน่าอยู่บริการดีมากๆ บรรยากาศดีอาหารอร่อย

Nickel, rien à dire. All ok as per my opinion!

Стрый уставший отель, далеко не соответствует заявленному качеству. Очень далеко от станций метро . Лучшие времена этого отеля уже прошли .

Good location

Good 😊