Concorde Deira Hotel (formerly Golden Tulip Deira Hotel) arvostelua

Majoituspaikan vastaus: Dear Mr.Glaister,Thank you for your kind words! We are delighted to hear that your check-in experience was efficient, our staff were courteous, and that you found your room to your satisfaction. Your feedback regarding the value we provide is greatly appreciated. We look forward to welcoming you back for another pleasant stay! Warm Regards,Front Office TeamConcorde Deira Hotel (formerly Golden Tulip Deira Hotel)

Majoituspaikan vastaus: Dear valued guest,Greetings from Golden Tulip Deira Hotel!Thank you for sharing your concerns regarding your recent experience at our hotel. We take all feedback seriously, and I would like to address a few points you raised. Firstly, we would like to clarify that the images you posted do not reflect our hotel’s interiors. Our rooms are designed with a clean and modern aesthetic, and we do not feature wood paneling as shown in your photos. Additionally, our towels have blue strips design which does not reflect also on photo you posted.And please be assured that our housekeeping team conducts thorough pest control measures weekly, and we are committed to maintaining a comfortable and safe environment for all our guests. If any issues arise, our staff is trained to respond promptly and effectively to resolve them. We encourage guests to report any concerns directly to our team so that we can take immediate action. As the guest comfort and satisfaction are our top priorities.Lastly, we apologize for any disturbances you experienced during your stay. We are continually working to improve our sound insulation to enhance our guests' experience. Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention. We hope you will consider giving us another chance in the future. Thank you for your understanding. 🙏🏼Best regards, Front Office TeamGolden Tulip Deira Hotel

Majoituspaikan vastaus: Dear valued guest,Thank you for sharing your feedback with us. We sincerely apologize that your experience did not meet your expectations. Your comments regarding the hotel and service are invaluable, and we are committed to addressing these concerns to enhance our guest experience. Please feel free to reach out to us directly so we can assist you further. We appreciate your input and hope to have the opportunity to serve you better in the future. 🌟🙏Warm Regards,Front Office TeamGolden Tulip Deira Hotel

Majoituspaikan vastaus: Dear valued guest,Thank you for sharing your experience with us. We sincerely apologize for the difficulties you encountered during your stay, particularly regarding the communication with our front desk staff. We appreciate your feedback, as it highlights the importance of addressing language barriers to ensure a more seamless experience for all our guests. Your comments will be taken into consideration as we strive to improve our services. We hope to have the opportunity to welcome you back in the future for a more positive experience. Warm Regards,Front Office Team

Majoituspaikan vastaus: Dear Mr.Hayat,Thank you for taking the time to share your feedback with us. We appreciate your honest review of your stay at Golden Tulip Deira Hotel. We are sorry to hear that your experience was just “Ok. So so.” Your satisfaction is our top priority, and we would love to hear more about how we can improve and make your next visit truly exceptional.We strive to create memorable experiences for all our guests, and we regret that we may have missed the mark during your stay. Your feedback is invaluable to us, and we will use it to enhance our services and overall guest experience. We hope to have the opportunity to welcome you back and change your perception of our hotel.Thank you again for choosing Golden Tulip Deira Hotel, and we hope to see you again soon.Warm regards,Front Office TeamGolden Tulip Deira Hotel

Majoituspaikan vastaus: Dear Valued Guest,Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your experience was impacted by noise from the downstairs, and we sincerely apologize for any inconvenience this may have caused during your stay.We appreciate your comments regarding the proximity to Dubai Airport. It is great to know that you found our location conveniently close for travel, even if the Uber fare was a bit higher than expected. We always strive to provide our guests with all the information they need for a smooth journey.Your feedback is invaluable to us as we continuously work to enhance our guests’ experience. We’re actively looking into solutions to mitigate noise and ensure a restful atmosphere for all our guests. We hope to have the opportunity to welcome you back in the future for an even more enjoyable stay.Thank you once again for your insights, and please do not hesitate to reach out if you have any further concerns or suggestions.Warm regards,Front Office TeamGolden Tulip Deira Hotel

Majoituspaikan vastaus: Dear Valued Guest,Thank you so much for your wonderful review! We’re thrilled to hear that you had a delightful experience at our hotel. Your kind words truly resonate with us, as we strive to create memorable moments for all our guests.We completely understand that good times can feel fleeting, but we hope that the memories you made with us will last a lifetime! We look forward to welcoming you back to create even more cherished moments.Warmest regards,AyaFront Office Team-Golden Tulip Deira Hotel

Majoituspaikan vastaus: Dear Mr. Akram Kheloufi,Thank you for taking the time to share your feedback with us. We genuinely value all our guests' opinions, as they help us improve our services.We understand your concerns, and we apologize for any inconvenience you experienced regarding your booking. Unfortunately, as your reservation was marked as a no-show, it fell under our non-refundable policy. We strive to be transparent about our policies to ensure a positive experience for all our guests.Regarding your comments about our staff, we would love to understand more about your experience. However, since you did not check in, it’s difficult for us to address any specific concerns you may have had.We appreciate your feedback and hope that you might consider visiting us in the future to experience our hospitality firsthand.Warm regards,AyaFront Office Team - Golden Tulip Deira Hotel

Majoituspaikan vastaus: Dear Valued Guest,Thank you for taking the time to share your wonderful feedback! We are thrilled to hear that you enjoyed your experience with us and found our offerings to be superior to those of other restaurants in the area.We also appreciate your comments regarding the parking fee. It’s important for us to provide clarity, and we do have the parking fee mentioned on all our booking sites to ensure guests are well-informed.Thank you once again for your kind words and for choosing us. We look forward to welcoming you back soon!Warm regards,Front Office Team

Majoituspaikan vastaus: Dear valued guest,Thank you for your wonderful review! We're delighted to hear that you found your hotel room comfortable, clean, and well-equipped. Our goal is to provide a relaxing and pleasant stay for all our guests, and it’s gratifying to know we met your expectations. We look forward to welcoming you back for another enjoyable experience!Warm Regards,Front Office Team- Golden Tulip Deira Hotel