Atlantis, the Royal

Atlantis, the Royal arvostelua

Atlantis, the Royal

Palm Jumeirah - Crescent Rd - The Palm Jumeirah, The Palm Jumeirah, Dubai, Emirate of Dubai, United Arab EmiratesNäytä hotellin tiedot
Atlantis, the Royal
Atlantis, the RoyalAtlantis, the RoyalAtlantis, the Royal
Tarkista vapaat huoneet matkustuspäivinäsi
Hintatakuu
1 yö

Vierasarvostelut

9.4/10
Mahtava
176 arvostelu
Vahvistetut arvostelut
Sijainti9.5
Mukavuudet9.5
Palvelu9.0
Puhtaus9.7
Suodatusperuste:
Lajitteluperuste:
Kaikki arvostelut(176)
Positiiviset arviot(174)
Arvostelut valokuvien/videon kera(77)
Herkullinen aamiainen(33)
Hyvin sisustettu(12)
Upea merinäköala(12)
Ylellinen(11)
Upea uima-allas(11)
Sopii erinomaisesti lapsille(10)
On ääretön allas(5)
Suuret huoneet(5)
Kielteisiä arvosteluja(2)
WangyanAndy
Royal Club Queen - Palm View
Majoittunut 6. 2025
Perhe
58 arvostelu
9.0/10
Mahtava
Lähetetty 23.7.2025
提請幾個月就預訂了 預訂單寫的很清楚 2大2小 小的都是多大歲數 要求也提了 床圍等小童用品 入住是凌晨 一進房什麼小童用品都沒準備。前台辦理入住也不給詳細介紹我的房間權益 住了4天 一無所知。酒店給我打電話都沒有一個會中文的。真服了。以後不會再去。不值一晚7000多
Käännä
Majoituspaikan vastaus: Dear WangyanAndy, We sincerely apologize for the inconvenience you experienced during your stay, particularly regarding the missing amenities and lack of room orientation upon check-in. We also regret the lack of language support during your stay. We would appreciate if you can share the reservation details with our guest experience team to further look into the experience. Please be assured that your feedback is taken seriously, and we are committed to addressing these issues to improve future guest experiences. We are truly sorry that we fell short this time and hope to have the chance to regain your trust in the future. Best regards, Maryia Isachenka Manager, Quality and Guest Experience, Atlantis Dubai
ASIF AIYUB PATEL
Sky Pool Villa Sea View
Majoittunut 6. 2025
Pariskunta
4 arvostelu
10/10
Ylivertainen
Lähetetty 20.7.2025
The Royal Atlantis is truly a luxurious experience. What impressed me the most was the amazing staff and management team – very professional, friendly, and always attentive. From check-in to check-out, everything was smooth. The service was top-notch, and they made me feel like royalty. Highly recommended for anyone looking for 5-star comfort with exceptional hospitality.
Käännä
Majoituspaikan vastaus: Dear Asif, Thank you for your wonderful feedback. We’re delighted to hear that your experience at Atlantis The Royal was truly luxurious and that our team left such a lasting impression. It’s especially rewarding to know that the professionalism, warmth, and attentiveness of our staff made you feel like royalty throughout your stay. We truly appreciate your recommendation and look forward to welcoming you back for another exceptional visit. Best regards, Lays Laraya, Director, Quality & Guest Experience
Vieraskäyttäjä
Palmscape Queen -huone
Majoittunut 6. 2025
Perhe
2 arvostelu
10/10
Ylivertainen
Lähetetty 19.7.2025
Great stay fab hotel, very friendly staff and breakfast buffet so amazing
Käännä
Majoituspaikan vastaus: Dear Guest, Thank you for your lovely feedback! We’re delighted to hear you had a great stay at Atlantis The Royal. It’s wonderful to know you enjoyed the warm hospitality from our team and the amazing breakfast buffet. We look forward to welcoming you back again soon! Best regards, Lays Laraya, Director, Quality & Guest Experience
Xiaoai
Seascape Queen -huone
Majoittunut 6. 2025
Perhe
25 arvostelu
10/10
Ylivertainen
Lähetetty 18.7.2025
早餐好吃，房間不大，個人感覺有點老，但是送亞特遊樂場的票很滿足。酒店內有好多米其林餐廳也不錯，就是22樓的無邊泳池不讓孩子上，我女兒175也不讓進
Käännä
Majoituspaikan vastaus: Dear Xiaoai, Thank you for your feedback. We are glad to hear you enjoyed the delicious breakfast, the Michelin restaurants, and the complimentary tickets to the Art Amusement Park. Regarding the infinity pool on the 22nd floor, we understand your disappointment about your daughter not being allowed access. This pool is designated as an adults-only area with an age restriction in place to ensure a serene and safe environment for all guests. The policy applies regardless of height to maintain consistency and safety standards. We appreciate your understanding and hope this will not deter you from enjoying the many other family-friendly amenities and experiences we offer. We look forward to welcoming you back for another memorable stay. Best regards, Maryia Isachenka Manager, Quality and Guest Experience, Atlantis Dubai
Владимир Кланц
Seascape Queen -huone
Majoittunut 3. 2025
Perhe
6 arvostelu
7.0/10
Lähetetty 17.7.2025
Проходной двор
Käännä
Majoituspaikan vastaus: Dear Guest, Thank you for your feedback. We appreciate your comment regarding the passage yard. To better understand your feedback and as we strive to improve, could you please clarify or share more details about your experience? This will help us assist you accordingly. We hope to have the opportunity to welcome you back. Best regards, Maryia Isachenka Manager, Quality and Guest Experience, Atlantis Dubai
Vieraskäyttäjä
Seascape Queen -huone
Majoittunut 5. 2025
Perhe
3 arvostelu
10/10
Ylivertainen
Lähetetty 13.7.2025
非常棒的酒店，孩子們非常喜歡
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you for your kind words! We’re so pleased to hear that you and your little ones enjoyed your time with us, especially in the Seascape Queen Room. It’s always a joy to know when families leave with happy memories.We look forward to welcoming you back for another outstanding stay!Warm regards,Maryia IsachenkaQuality & Guest Experience ManagerAtlantis Dubai
Vieraskäyttäjä
Seascape Queen -huone
Majoittunut 5. 2025
Perhe
3 arvostelu
10/10
Ylivertainen
Lähetetty 8.7.2025
超越！ 超期待！
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you for the fantastic review!We’re thrilled to know that your experience went beyond expectations — that’s exactly what we strive for. We hope to welcome you back very soon for another unforgettable stay.Warm regards,Maryia IsachenkaQuality & Guest Experience ManagerAtlantis Dubai
Ginny Vortex
Palmscape Queen -huone
Majoittunut 5. 2025
Perhe
15 arvostelu
8.5/10
Erittäin hyvä
Lähetetty 7.7.2025
Pro: the view from the room is amazing , left my phone in the room and went back find it , thanks for keeping my phone . Breakfast is amazing . 早餐不錯房間風景很好， 但是房間裝修質量差， 類似國內四星酒店質量。 Cons : check in take 1.5 hour, I got my key at 4:30pm! 3pm room not ready . check out also take 1 hour . 退房比菜市場排隊的人還多。 服務有問題。 Mini bar is not free, I took all drinks out because I don’t want my kid to drink soda , I just put them in on the higher shelf so kids cannnot reach , nobody drink anything from mini bar! But at check out they charged me over 800 AED for mini bar . I had to a fight with the receptionist , he said if you take it out from the fridge , it’s automatically charged . I said I did not drink anything, it’s all in the room . then finally manager came and took off the charge. 6:30 pm afterwards it’s not very hot , kids want to swim, but they close the pool at 7pm , so kids could only swim for 20 mins . 泳池早上7點才開， 但是七點已經非常熱了。 晚上好一點， 但是7點就關了。 非常不合理。 有一個網紅泳池， 如果拍照要預約， 早上9點才開， 也是非常不合理。 Milo restaurant food is not good at all . Milo 海鮮餐廳質量差， 不推薦。 早餐不錯。 一萬多房費迷你吧不免費， 特別注意如果你把飲料從冰箱拿出來， 就會算錢。 我們退房還和前台吵了一架， 我説沒喝你飲料為什麼算錢， 我拿出來是因為我不想我的小孩喝飲料， 所以拿出來放高處了, 都在房間裏，沒有少。 總的來説服務不怎麼樣。 風景好。
Käännä
6/7
Majoituspaikan vastaus: Dear Ginny Vortex,Thank you for your detailed feedback and for highlighting both the positives and the areas where we fell short.We’re glad you enjoyed the view, breakfast, and that your phone was safely returned. At the same time, I’m truly sorry for the delays during check-in and check-out, as well as the confusion over minibar charges and pool timings. Your comments have been shared with the relevant teams to ensure improvements.We appreciate your honest review and hope to welcome you back for a smoother and more enjoyable experience in the future.Warm regards,Maryia IsachenkaQuality & Guest Experience ManagerAtlantis Dubai
Howard9905
Seascape Queen -huone
Majoittunut 6. 2025
Perhe
14 arvostelu
9.5/10
Mahtava
Lähetetty 7.7.2025
的確是一家超豪華的酒店 酒店的各項設施和早餐都非常驚艷。 不過就是在結賬的時候等候的時間有點長了，前台的服務還是人手不夠
Käännä
Majoituspaikan vastaus: Dear Howard9905,Thank you so much for your kind words and for rating us so highly.We’re thrilled to hear you enjoyed our facilities and breakfast, and we truly appreciate your recognition of the hotel’s luxury. At the same time, I’m sorry to hear about the wait during check-out — your feedback on front desk staffing has been noted and shared with our leadership team for immediate review.We hope to welcome you back soon for an even smoother and more seamless experience.Warm regards,Maryia IsachenkaQuality & Guest Experience ManagerAtlantis Dubai
Vieraskäyttäjä
Seascape Queen -huone
Majoittunut 5. 2025
Perhe
11 arvostelu
10/10
Ylivertainen
Lähetetty 6.7.2025
超大房間，超美視野的海景房。入住的中國人不多，大部分是中東和歐美人。早餐超級豐富，從餐廳的一頭走到另一頭要花很長時間，第一次感受奢華酒店的大氣。酒店其他設施和服務都一級棒，相比隔壁的老Atlantis，完全不是一個level，下次還要來。
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you for your wonderful review!We’re delighted to hear that you enjoyed the spacious room, stunning sea view, and the rich breakfast selection. It’s also lovely to know that the unique atmosphere and elevated experience stood out to you. Your kind comparison with our sister property means a lot, and we’re truly grateful for your kind words.We can’t wait to welcome you back for another luxurious stay!Warm regards,Maryia IsachenkaQuality & Guest Experience ManagerAtlantis Dubai
Vieraskäyttäjä
Seascape King -huone
Majoittunut 6. 2025
Liikematkustaja
7 arvostelu
10/10
Ylivertainen
Lähetetty 4.7.2025
굿서비스 훌륭한 조식 깨끗한 방 다음 두바이 방문시도 이용예정
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you for your lovely feedback!We’re so pleased to know you enjoyed our service, breakfast, and the cleanliness of your room. It means a lot that you plan to return on your next visit to Dubai — we look forward to welcoming you back!Warm regards,Maryia IsachenkaQuality & Guest Experience ManagerAtlantis Dubai
One&the only
Palmscape Queen -huone
Majoittunut 5. 2025
Perhe
11 arvostelu
10/10
Ylivertainen
Lähetetty 3.7.2025
杜拜最喜歡的酒店，衹是比兩年前人氣更旺了，即使在淡季也是很多遊客入住。cloud22無邊泳池不允許21歲以下人員進入，所以偶爾這次沒能進去感受。兩年前住店客人在無邊泳池游泳是不需要額外付費的，現在需要額外付款AED350pp。 酒店的幾家餐廳都試了，喜歡Milos和la Mar，人均AED500+，出品OK，勝在服務上佳，在澳洲是享受不到這樣的服務滴！
Käännä
Majoituspaikan vastaus: Dear One&the only,Thank you so much for your continued loyalty and for sharing such a glowing review!We’re truly honoured to be your favourite hotel in Dubai, and we’re thrilled that you enjoyed our restaurants and exceptional service. Your kind words about Milos and La Mar mean a lot to our team.We do understand your disappointment regarding the Cloud 22 policy and the updated access charges — thank you for your understanding, and please know your feedback is valued. We hope to welcome you back soon, perhaps for another opportunity to enjoy the full experience!Warm regards,Maryia IsachenkaQuality & Guest Experience ManagerAtlantis Dubai
Vieraskäyttäjä
Seascape Queen -huone
Majoittunut 3. 2025
Liikematkustaja
13 arvostelu
10/10
Ylivertainen
Lähetetty 1.7.2025
環境很美…推薦大家去
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you for your kind words and wonderful recommendation!We’re so happy to hear you enjoyed the beautiful environment and had such a great experience with us. It means a lot that you would recommend us to others — we look forward to welcoming you back soon!Warm regards,Maryia IsachenkaQuality & Guest Experience ManagerAtlantis Dubai
Vieraskäyttäjä
Seascape Queen -huone
Majoittunut 5. 2025
Matkustus ystävien kanssa
3 arvostelu
10/10
Ylivertainen
Lähetetty 27.6.2025
Best Hotel I ever stayed in, it deserves every praise that it gets
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you so much for your heartfelt words!We’re truly honoured to be called the best hotel you’ve ever stayed in — feedback like yours means the world to our entire team. We’re so glad your experience lived up to the praise, and we can’t wait to welcome you back for another unforgettable stay.Warm regards,Maryia IsachenkaQuality & Guest Experience ManagerAtlantis Dubai
Anonyymi käyttäjä
Palmscape King -huone
Majoittunut 4. 2025
Pariskunta
5 arvostelu
10/10
Ylivertainen
Lähetetty 26.6.2025
뭐 말이 필요한가? 그냥 닥치고 최고 호텔임
Käännä
Majoituspaikan vastaus: Dear Guest, Thank you for your positive comments on Ctrip. We truly hope to welcome you to Atlantis The Royal again soon. Best regards, Maryia Isachenka Manager, Quality and Guest Experience, Atlantis Dubai