Swissôtel Al Murooj Dubai

Swissôtel Al Murooj Dubai arvostelua

Swissôtel Al Murooj Dubai

Al Mustaqbal Street, Opposite The Dubai Mall, Trade Centre, Dubai, Emirate of Dubai, United Arab EmiratesNäytä hotellin tiedot
Swissôtel Al Murooj Dubai
Swissôtel Al Murooj DubaiSwissôtel Al Murooj DubaiSwissôtel Al Murooj Dubai
Tarkista vapaat huoneet matkustuspäivinäsi
Hintatakuu
1 yö

Vierasarvostelut

4.2/5
Erittäin hyvä
134 arvostelu
Vahvistetut arvostelut
Sijainti4.4
Mukavuudet4.0
Palvelu4.1
Puhtaus4.3
Suodatusperuste:
Lajitteluperuste:
Kaikki arvostelut(134)
Positiiviset arviot(129)
Arvostelut valokuvien/videon kera(21)
Mahtava yöpyminen!(22)
Ystävällinen henkilökunta(22)
Kätevä ostosten tekoon(19)
Lähellä ostosaluetta(17)
Herkullinen aamiainen(12)
Suuret huoneet(8)
Hyvää vastinetta rahalle(8)
Liian meluisa(6)
Kielteisiä arvosteluja(5)
Zhuoqiuli
Classic-huone
Majoittunut 1. 2025
Liikematkustajat
10 arvostelu
2.5/5
Lähetetty 28.2.2025
早餐不錯,房間有點老
Käännä
Majoituspaikan vastaus: Dear valued guest,Thank you for sharing your feedback. We’re pleased to hear that you enjoyed the breakfast. We appreciate your comments about the room, and we are working on updates to enhance the comfort and overall experience for our guests.We look forward to welcoming you back for an even better stay in the future!Best regards, Amro Nagah General Manager
Zhuoqiuli
Classic-twin-huone
Majoittunut 1. 2025
Liikematkustajat
10 arvostelu
4.7/5
Mahtava
Lähetetty 28.2.2025
可以,早餐不錯
Käännä
Majoituspaikan vastaus: Dear valued guest,Thank you for your feedback! We’re glad to hear you enjoyed the breakfast during your stay. We hope to welcome you back soon for another great experience.Best regards, Amro Nagah General Manager
Ami Choudhury
Classic-huone
Majoittunut 1. 2025
Pariskunnat
8 arvostelu
4.2/5
Erittäin hyvä
Lähetetty 28.2.2025
It was a pleasant stay…. Me & my husband enjoyed our breakfast…
Käännä
Majoituspaikan vastaus: Dear valued guest,Thank you for your kind feedback! We’re delighted to hear that you and your husband enjoyed your stay and the breakfast. It’s always wonderful to know our guests had a pleasant experience with us.We look forward to welcoming you both back for another great stay!Best regards, Amro Nagah General Manager
kris jep
Classic-huone
Majoittunut 1. 2025
Liikematkustajat
7 arvostelu
3.0/5
Lähetetty 27.2.2025
Third time in this hotel and probably this will be the last... a disaster. First for all ALL members please consider if u book with Third part here they will not only not give u reward points as normal, but they will neither consider your status... or maybe like in my case even worse... and price is so different on accor system that probably they consider your status a burden and charge an higher price to handle you. Than to the stay problems... My room was not ready till after 4, I had a meeting schedule for 3 and hoped to be able to drop the luggage before... but impossible and I had to change myself in the spa. Please note I sent a mail 1 week before requesting a 1h early check in and even my all accor status (platinum) In the room there was and issue with the tv. I call and they fix it. Second day if my stay when I back at 4 my room was not set up, I had to call 3 times to get it done, but again not something should be done The room is spacious even if old and tired. Hotwater at 7.30am require some minute to arrive. Consider if you are placed on a low floor you will feel the huge noisy bars and club behind you, that will keep you awake till about 1am Breakfast is ok, with an extensive range if food and good quality. Staff is super kind and helpful, but they cannot do nothing, basically to every complain i did they simply answer with an apoligy and nothing change... so clearly a problem in the management procedure. My conclusion is: even if u get a great deal on trip.com, and definitely is still better book here than the hotel booking system as around 30% cheaper, there are so many better option in the same price and standard range.
Käännä
Majoituspaikan vastaus: Dear valued guest,Thank you for taking the time to share your detailed feedback. We deeply regret that your recent stay did not meet your expectations, especially given your loyalty as a Platinum member. We sincerely apologize for the inconvenience caused by the room not being ready, the delay in housekeeping services, and the issues with your room during your stay. These situations are certainly not the level of service we aim to provide.We also regret that you felt your status and booking through a third-party platform affected your experience. Rest assured, your loyalty is greatly valued, and we will be reviewing the issues you raised with our team to ensure we address them moving forward.We’re pleased to hear that you appreciated the breakfast and the kindness of our staff, and we will certainly focus on improving our management procedures to prevent similar issues in the future.We hope you’ll reconsider and give us another opportunity to provide a more seamless and enjoyable experience on your next visit.Best regards, Amro Nagah General Manager
Vieraskäyttäjä
Kolmen makuuhuoneen huoneisto
Majoittunut 12. 2024
Perhe
16 arvostelu
4.5/5
Mahtava
Lähetetty 26.2.2025
四室一廳,房間超大,餐廳可以坐下十多個人,複式躍層,陽台還有個小泳池,性價比非常高。
Käännä
Majoituspaikan vastaus: Dear valued guest,Thank you for your feedback! We’re thrilled to hear that you enjoyed the spaciousness of your room and the amenities, including the large dining area and the private swimming pool on the balcony. We’re glad that you found it to be a cost-effective option for your stay.We hope to welcome you back for another memorable experience!Best regards, Amro Nagah General Manager
Anonyymi käyttäjä
Kahden makuuhuoneen huoneisto
Majoittunut 12. 2024
Perhe
16 arvostelu
4.0/5
Erittäin hyvä
Lähetetty 19.2.2025
還行,性價比高
Käännä
Majoituspaikan vastaus: Dear Valued Guest ,Thank you for rating us. We are glad we were able to meet your expectations.Looking forward to welcoming you back soon.Best regards,Amro NagahGeneral Manager
Vieraskäyttäjä
King-vuoteellinen classic-huone
Majoittunut 1. 2025
Yksin matkustavat
3 arvostelu
5.0/5
Ylivertainen
Lähetetty 16.2.2025
الموقع ممتاز الخدمه ممتازه وبالأخص السيداشرف
Käännä
Majoituspaikan vastaus: Dear Valued Guest, Thank you for a great review. We are happy you liked our hotel facilities and services.Looking forward to welcoming you back soon.Best regards,Amro NagahGeneral Manager
DatianshiEric
Yhden makuuhuoneen huoneisto
Majoittunut 1. 2025
Pariskunnat
17 arvostelu
5.0/5
Ylivertainen
Lähetetty 12.2.2025
公寓樓裏面的居然是個大套房!以為是雙床,結果是一個套房,除了大床房還有一個雙床房,還有獨立的廚房和客廳!還有一個小陽台!
Käännä
Majoituspaikan vastaus: Dear valued guest,Thank you for sharing your experience with us! We're delighted to hear that you were pleasantly surprised by the spacious suite in our apartment building. It’s great to know that you enjoyed the extra space with the separate kitchen, living room, and balcony.We look forward to welcoming you back for another memorable stay!Best regards,Amro NagahGeneral Manager
Inna
Classic-twin-huone
Majoittunut 10. 2024
Yksin matkustavat
4 arvostelu
4.7/5
Mahtava
Lähetetty 27.1.2025
Хороший отель
Käännä
Majoituspaikan vastaus: Dear Valued Guest ,Thank you for rating us. We are glad we were able to meet your expectations.Looking forward to welcoming you back soon.Best regards,Amro NagahGeneral Manager
Ризвангуль
Kahden makuuhuoneen huoneisto
Majoittunut 12. 2024
Perhe
3 arvostelu
5.0/5
Ylivertainen
Lähetetty 12.1.2025
Местоположение отличное !
Käännä
Majoituspaikan vastaus: Dear valued guest,Thank you for your feedback. We’re glad to hear that you found our location excellent. We apologize for any inconvenience caused regarding the deposit refund. Please feel free to contact us directly so we can assist you in resolving this matter as quickly as possible.We look forward to hearing from you and ensuring everything is taken care of.Best regards, Amro Nagah General Manager
Vieraskäyttäjä
King-vuoteellinen classic-huone
Majoittunut 12. 2024
Pariskunnat
2 arvostelu
4.5/5
Mahtava
Lähetetty 6.1.2025
Will stay in this hotel again
Käännä
Majoituspaikan vastaus: Dear valued guest,Thank you for your kind feedback! We are thrilled to hear that you had a great experience and look forward to welcoming you back to our hotel in the future.Best regards, Amro Nagah General Manager
happiness girl
Kahden makuuhuoneen huoneisto
Majoittunut 11. 2024
Perhe
8 arvostelu
1.5/5
Lähetetty 1.1.2025
設施陳舊,前台表情木然,早餐環境極差,像國內的大食堂,食物也不入流。真不知這個五星級是怎樣評選出來的。每天深夜旁邊的酒吧震天響,兩點前基本無法入眠。浴巾裏有捲曲的長髮。總之是非常差的入住體驗,在杜拜住過最差的酒店公寓,沒有之一,永不會再次這裏入住。
Käännä
Majoituspaikan vastaus: 尊敬的客人,感謝您分享您的反饋。對於您在入住期間遇到的問題,我們深感抱歉。我們非常關切您對設施、早餐環境和噪音的意見,這顯然不是我們為客人提供的服務和舒適度標準。我們也為您在清潔方面遇到的問題(如毛巾中的長髮)表示歉意,並將立即與我們的客房服務團隊進行溝通。關於前台員工、早餐體驗和噪音幹擾的反饋,我們已記錄在案,並將採取適當的措施來改善這些方面。我們理解您的失望,並希望您在未來能給我們一個機會,提供更加愉快的入住體驗。此致 敬禮, Amro Nagah 總經理
Vieraskäyttäjä
Kahden makuuhuoneen huoneisto
Majoittunut 11. 2024
Liikematkustajat
10 arvostelu
5.0/5
Ylivertainen
Lähetetty 24.12.2024
非常好,就在獨白 mall旁邊
Käännä
Majoituspaikan vastaus: Dear valued guest,Thank you for your kind feedback! We're delighted to hear that you had a great experience and appreciated our convenient location next to the Mall. We look forward to welcoming you back on your next visit.Best regards, Amro Nagah General Manager
Mumumkk
Classic-huone
Majoittunut 8. 2024
Liikematkustajat
17 arvostelu
5.0/5
Ylivertainen
Lähetetty 27.11.2024
非常棒,地點好,性價比很好
Käännä
Majoituspaikan vastaus: Dear Valued Guest ,Thank you for rating us. We are glad we were able to meet your expectations.Looking forward to welcoming you back soon.Best regards,Amro NagahGeneral Manager
Vieraskäyttäjä
Classic-huone
Majoittunut 10. 2024
Matkusta ystävien kanssa
2 arvostelu
4.2/5
Erittäin hyvä
Lähetetty 19.11.2024
The hotel is opposite Dubai mall so an excellent location. The room is a great size, however the hotel is under renovation so the gym is not really suitable, and the temporary restaurant was cramped and there was limited staff at the reception despite the hotel being busy.
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Thank you for your feedback. I am glad that in general, you enjoyed your stay with us.We have noted your comments and be assured that this will be assessed.Looking forward to welcoming you back in the near future.Best regards,Amro NagahGeneral Manager