Mercure Dubai Barsha Heights Hotel Suites And Apartments arvostelua

Majoituspaikan vastaus: Dear Valued Guest,Thank you for your feedback! We’re glad to hear that you had an overall positive experience with us. Your satisfaction is important to us, and we’ll continue working to ensure every aspect of your stay is excellent.We hope to welcome you back soon for another great stay!Sincerely,Mohamed ElatikRooms Division Manager

Majoituspaikan vastaus: Dear Valued Guest,Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience was not consistent between your two stays, particularly regarding the cleanliness and overall condition of your room.We strive to provide all our guests with the same high standards of service, regardless of the pricing or duration of their stay. I regret that we fell short in delivering that consistency during your visit. Your comments about the differences in room quality have been shared with the housekeeping and operations teams to ensure that such issues are addressed and do not happen again.Your feedback is incredibly valuable, and we want to make sure your next stay with us is perfect.Sincerely,Mohamed ElatikRooms Division Manager

Majoituspaikan vastaus: Dear Valued Guest,Thank you for taking the time to share your feedback.We sincerely apologize for the issues you encountered during your stay. This is certainly not the standard of service we aim to provide, and we take your comments seriously. Please rest assured that we will investigate the matter and address it promptly to ensure such situations do not occur in the future.We sincerely apologize for any confusion regarding the security deposit. Please note that if the deposit was paid via credit card, it is merely held and not taken. The amount will be reverted back to your account after a minimum of 7 working days, depending on your bank’s processing time. If you encounter any issues with this, we advise reaching out directly to your bank for further assistance.If the deposit was paid in cash, it is refunded upon check-out. We understand the importance of clarity on this matter and appreciate your understanding.We truly value your feedback and hope to have the opportunity to welcome you back in the future.Sincerely,Mohamed ElatikRooms Division Manager

Majoituspaikan vastaus: Dear Valued Guest,Thank you for sharing your wonderful feedback.We are delighted to hear that you enjoy our convenient location and the ease of access to the metro. It's also fantastic to know that our team, especially Hala, made such a positive impact on your stay. I will be sure to pass along your compliments to her—she will be thrilled to know her efforts contributed to your satisfaction.We look forward to welcoming you back on your next visit to Dubai.Sincerely,Mohamed ElatikRooms Division Manager

Majoituspaikan vastaus: Dear Valued Guest,Thank you for taking the time to share your feedback. I’m sorry to hear that the noise from the street affected your comfort during your stay. We understand how important a peaceful environment is for our guests, and we deeply regret that this aspect of your experience was less than ideal.Please rest assured that we are looking into ways to minimize noise disruption and ensure our guests enjoy a more relaxing stay. If you decide to stay with us again, we would be happy to offer you a room on a quieter side of the hotel, subject to availability.We appreciate your feedback and hope to have the opportunity to welcome you back for a more comfortable experience.Sincerely,Mohamed ElatikRooms Division Manager

Majoituspaikan vastaus: Dear Valued Guest,Thank you for your kind feedback. We are pleased to hear that you appreciated our convenient location and the cleanliness of our hotel.We look forward to welcoming you back for another pleasant stay.Sincerely,Mohamed ElatikRooms Division Manager

Majoituspaikan vastaus: Dear Valued Guest,Thank you for taking the time to share your feedback with us. We are pleased to hear that you appreciated our excellent location and enjoyed our breakfast offerings.However, I sincerely apologize for the inconvenience you experienced with the shower drainage. Please rest assured that your comments have been shared with our maintenance team for immediate action to improve the quality of our facilities.We hope to have the opportunity to welcome you back and provide you with an even better experience.Sincerely,Mohamed ElatikRooms Division Manager

Majoituspaikan vastaus: Dear Valued Guest,Thank you for your wonderful review! We are delighted to hear that you found our hotel comfortable, cozy, and spacious, and that you enjoyed the bright and inviting atmosphere. It’s truly rewarding to know that our service met your expectations and made your stay so comfortable.We can’t wait to welcome you back on your next visit, and we look forward to providing you with another first-class experience.Sincerely,Mohamed ElatikRooms Division Manager

Majoituspaikan vastaus: Dear Guest,Thank you for taking the time to share your feedback.We’re glad to hear that you found our location convenient, especially being close to the metro station. I also appreciate your comment regarding the reception service. Please accept my apologies if your experience at the front desk was not up to expectations. Your feedback is important to us, and I will address this with the team to ensure we provide a more consistent and attentive service in the future.We hope to have the opportunity to welcome you back for a smoother and more enjoyable stay.Sincerely,Mohamed ElatikRooms Division Manager

Majoituspaikan vastaus: Dear Mr.Pui,Thank you for your feedback and for taking the time to share your experience with us. We are pleased to hear that you found the room spacious and the value of your stay to be cost-effective.We apologize for the inconvenience caused by the wait for the elevator, and we will certainly look into ways to improve this aspect of our service. We also appreciate your comments regarding the bed and will review this to ensure greater comfort for our future guests.We hope to have the opportunity to welcome you back and provide an even more enjoyable experience.Sincerely,Mohamed ElatikRooms Division Manager

Majoituspaikan vastaus: Dear Valued Guest,Thank you for your kind feedback! We are delighted to hear that our hotel was convenient for your needs, whether for business or leisure. We're also pleased to know that you found our hotel to be a great value and that it has become a popular spot for visitors in Dubai.We look forward to welcoming you back for another memorable stay!Sincerely,Mohamed ElatikRooms Division Manager

Majoituspaikan vastaus: Dear Valued Guest,Thank you for your continued trust and for sharing your feedback. We are thrilled to hear that you consistently have a great experience staying with us. Your loyalty means a lot to us, and we are honored to be your preferred hotel choice.We look forward to welcoming you back again soon and ensuring your future stays are just as enjoyable.Sincerely,Mohamed ElatikRooms Division Manager

Majoituspaikan vastaus: Dear Valued Guest,Thank you for sharing your feedback. We are thrilled to hear that you enjoyed the spacious rooms, the beautiful night view from the balcony, and the variety of our breakfast. We’re also glad that you found our location convenient with the metro station right in front of the hotel and the nearby Thai restaurant to your liking.We truly appreciate your comments regarding the double bed. We understand that comfort is important, and we will certainly look into this to see how we can improve the experience for our future guests.Thank you once again for your valuable feedback, and we hope to welcome you back soon for another enjoyable stay.Sincerely,Mohamed ElatikRooms Division Manager

Majoituspaikan vastaus: Dear Valued Guest,Thank you for sharing your feedback. We appreciate you bringing up your concerns regarding pricing. We strive to offer competitive rates and ensure our guests receive great value for their stay. Please note that prices may vary depending on the booking channel, time of booking, and availability, and we always recommend checking for any promotions or discounts that may apply.Your feedback is important to us, and we will continue to work on providing the best possible value for our guests.Sincerely,Mohamed ElatikRooms Division Manager