Majoituspaikan vastaus: Dear Valued Guest,Thank you for your wonderful feedback! We are thrilled to hear that you had an enjoyable stay at Mercure Dubai. It's great to know that the hotel's location was convenient for sightseeing and that you found the subway just a short walk away, making it easy to explore the main attractions.We are also glad to hear that our team’s hospitality and the quality of daily cleaning met your expectations. It's fantastic to know you enjoyed the breakfast and that you had a comfortable experience at the restaurant, despite it being popular with other guests.I would like to apologies for not meeting your expectation in regard to the issues you have faced during your stay with us, and it will be shared with the concerned department. Thank you again for choosing our hotel. We truly appreciate your feedback and hope to welcome you back for another great stay in the future!Sincerely,Mohamed ElatikRooms Division Manager
Anonyymi käyttäjä
Perheen yhden makuuhuoneen King Size -vuodehuoneisto kaupunkinäköalalla
Majoituspaikan vastaus: Dear Guest,Thank you for sharing your feedback! We're glad to hear that you enjoyed the location and convenience of the hotel, especially being so close to the subway station. We also appreciate your comments about the room experience. It's great that the second room met your expectations, and we apologize for the initial issues you faced with the first room. We’ll take your feedback into consideration to ensure our facilities are consistent and up to standard for all guests. As for the check-in experience, we certainly understand how important professionalism is, and we’ll address this with our front desk team to ensure it aligns with our high service standards. We hope to welcome you back and provide an even better experience in the future!Sincerely,Mohamed ElatikRooms Division Manager
Rodrigo Ekim
Perheen yhden makuuhuoneen King Size -vuodehuoneisto kaupunkinäköalalla
Majoittunut 1. 2025
Pariskunnat
4 arvostelu
4.2/5
Erittäin hyvä
Lähetetty 28.2.2025
Hotel tem ótima localização .
Käännä
Majoituspaikan vastaus: Dear Guest, Thank you for sharing your comments about your recent visit. It is great to know that you love your experience and were impressed with the service rendered by the team. Your kind feedback will surely be conveyed to the team. Sincerely, Mohamed Elatik Rooms Division Manager
O Mud
Perheen yhden makuuhuoneen King Size -vuodehuoneisto kaupunkinäköalalla
Majoittunut 1. 2025
Perhe
3 arvostelu
3.7/5
Lähetetty 24.2.2025
Good Stay, but Too Much Waiting ⏳⭐⭐⭐☆☆
I recently stayed at Mercure Dubai Barsha Heights, and while the experience was mostly positive, there were some drawbacks. On the bright side, the room was spacious and absolutely spotless, which made for a very comfortable stay. The housekeeping team did a fantastic job maintaining cleanliness, and the bed was very comfortable.
However, the biggest downside was the amount of waiting. The elevators were slow, often requiring a long wait, especially during peak times. Breakfast was good, but the long queues made it less enjoyable. Additionally, the valet service was quite slow, with long wait times to get the car. While the hotel itself was nice, the constant waiting was frustrating and took away from the overall experience. If they improve efficiency in these areas, it would be a much better stay.
Käännä
Majoituspaikan vastaus: Dear Guest, Thank you for sharing your comments about your recent visit. It is great to know that you love your experience and were impressed with the service rendered by the team. Your kind feedback will surely be conveyed to the team. Sincerely, Mohamed Elatik Rooms Division Manager
Majoituspaikan vastaus: Dear Guest, Thank you for sharing your comments about your recent visit. It is great to know that you love your experience and were impressed with the service rendered by the team. Your kind feedback will surely be conveyed to the team. Sincerely, Mohamed Elatik Rooms Division Manager
Colazione molto di qualità non soddisfacente. Sala colazione no sufficiente per il numero degli ospiti. ASSURDA L’attesa per prendere l’ascensore, ho attessso anche più di 15 minuti, ASSURDO.
Käännä
Majoituspaikan vastaus: Dear Guest, Thank you for sharing your comments about your recent visit. Your kind feedback will surely be conveyed to the team. Sincerely, Mohamed Elatik Rooms Division Manager
Majoituspaikan vastaus: Dear Guest, Thank you for sharing your comments about your recent visit. It is great to know that you love your experience and were impressed with the service rendered by the team. Your kind feedback will surely be conveyed to the team. Sincerely, Mohamed Elatik Rooms Division Manager
tarin
Perheen kahden makuuhuoneen huoneisto Skyline-näköalalla
Majoituspaikan vastaus: Dear Tarin, Thank you for sharing your comments about your recent visit. Please note that we have eight elevators for our guests. Your kind feedback will surely be conveyed to the team. Sincerely, Mohamed Elatik Rooms Division Manager
Vieraskäyttäjä
Perheen yhden makuuhuoneen kaksio kaupunkinäköalalla
Majoituspaikan vastaus: Dear Valued Guest,We greatly appreciate the time you spent reviewing your recent experience in our hotel and for highlighting the friendly and thoughtful service of our teams. I would like to sincerely apologize to you for not meeting your expectations with reference to the challenges you have faced during your stay with us. We strive to make each stay as pleasant and memorable as possible, and I sincerely regret we fell short of our goal. We take all our valued guests’ feedback seriously and as part of our commitment to provide quality service we will take the necessary steps to improve and ensure we meet the service standards for all our valuable guests like yourself. Once again, we’re genuinely sorry for your experience, and we hope to have the opportunity of hosting you again and ensure a seamless and enjoyable experience.Sincerely,Mohamed ElatikRooms Division Manager
Apartment hotel, very big room, good stay for family, easy to get public transportation, infront of Dubai Metro internet city station.
Käännä
Majoituspaikan vastaus: Dear Valued Guest,It was a great pleasure to have you staying with us and would like to thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel.We are so glad that you indeed enjoyed your overall experience with us, and we are very happy to know that you were able to experience the hospitality and exceptional service of our teams, appreciated our convenient location as we love seeing our guests take advantage of our proximity to so many excellent places in Dubai.We look forward to hosting you again for another memorable stay.Sincerely,Mohamed ElatikRooms Division Manager
Vieraskäyttäjä
Perheen yhden makuuhuoneen King Size -vuodehuoneisto kaupunkinäköalalla
Majoituspaikan vastaus: Dear Valued Guest,Thank you very much for choosing Mercure Dubai and for sharing your feedback with us.I would like to start by apologizing to you for not meeting your expectations with reference to the challenges you have faced during your stay with us.We strive to make each stay as pleasant and memorable as possible, and I sincerely regret we fell short of our goal. Thank you for bringing these experiences to our attention and please be assured that we value all our guests' feedback to be of utmost importance and will ensure that necessary corrective measures are taken accordingly to avoid any similar situations in the future.We do hope that you will provide us with the opportunity to earn back your trust and accommodate you in near future.SincerelyMohamed ElatikRooms Division Manager
Majoituspaikan vastaus: Dear Valued Guest,It was a great pleasure to have you staying with us and would like to thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel.We are so glad that you indeed enjoyed your overall experience with us, and we are very happy to know that you were able to experience the hospitality and exceptional service of our teams, appreciated our convenient location as we love seeing our guests take advantage of our proximity to so many excellent places in Dubai.We look forward to hosting you again for another memorable stay.Sincerely,Mohamed ElatikRooms Division Manager
Anonyymi käyttäjä
Perheen yhden makuuhuoneen kaksio kaupunkinäköalalla
Majoituspaikan vastaus: Dear Valued Guest,Thank you very much for choosing Mercure Dubai and for sharing your feedback with us.I would like to start by apologizing to you for not meeting your expectations with reference to the challenges you have faced during your stay with us.We strive to make each stay as pleasant and memorable as possible, and I sincerely regret we fell short of our goal. Thank you for bringing these experiences to our attention and please be assured that we value all our guests' feedback to be of utmost importance and will ensure that necessary corrective measures are taken accordingly to avoid any similar situations in the future.We do hope that you will provide us with the opportunity to earn back your trust and accommodate you in near future.SincerelyMohamed ElatikRooms Division Manager
Vieraskäyttäjä
Perheen yhden makuuhuoneen kaksio kaupunkinäköalalla
Majoittunut 12. 2024
Perhe
3 arvostelu
1.0/5
Lähetetty 30.1.2025
前台態度太差,辦理入住時還手機聊天
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Thank you very much for choosing Mercure Dubai and for sharing your feedback with us.I would like to start by apologizing to you for not meeting your expectations with reference to the challenges you have faced during your stay with us.We strive to make each stay as pleasant and memorable as possible, and I sincerely regret we fell short of our goal. Thank you for bringing these experiences to our attention and please be assured that we value all our guests' feedback to be of utmost importance and will ensure that necessary corrective measures are taken accordingly to avoid any similar situations in the future.We do hope that you will provide us with the opportunity to earn back your trust and accommodate you in near future.SincerelyMohamed ElatikRooms Division Manager
Anonyymi käyttäjä
Perheen yhden makuuhuoneen kaksio kaupunkinäköalalla
Majoituspaikan vastaus: Dear Valued Guest,Thank you very much for choosing Mercure Dubai and for sharing your feedback with us.I would like to start by apologizing to you for not meeting your expectations with reference to the challenges you have faced during your stay with us.We strive to make each stay as pleasant and memorable as possible, and I sincerely regret we fell short of our goal. Thank you for bringing these experiences to our attention and please be assured that we value all our guests' feedback to be of utmost importance and will ensure that necessary corrective measures are taken accordingly to avoid any similar situations in the future.We do hope that you will provide us with the opportunity to earn back your trust and accommodate you in near future.SincerelyMohamed ElatikRooms Division Manager