Jumeirah Beach Hotel Dubai arvostelua

Good location, nice facilities, lovely room view and kind and polite stuff.

非常好的酒店

Was longest check inn ever in my life

From the first arrival to leaving after 8 days the experience and service was extremely high and that is why this was our 5th time of staying at hotel. Well looked after and the club poolside section was very relaxing.

這次在杜拜，阿布扎比和阿曼入住7家，6家印象都極好但唯有這家給我們留下了不好的印象，一切都很混亂，這不應該是杜拜五星酒店的水平，很失望。從下午入住開始，前台確認it will not take too lang, 讓我們足足等了4小時多，一直給我們錯誤訊息，從下午3點的可以到前台拿卡，然後再等20分鐘20分鐘，一直等到5點。儘管我們告知我們晚上有個重要的宴請，5點必須開車去接客人，可以給我們沒有清潔的房間也可以，洗個澡換下衣服即可，然後你們可以有5個小時的清潔時間，但是前台説我們不能這樣做，一直讓我們在等，一杯水都沒有提供。我們自己去點了水和咖啡，也等了半小時以上，我們自己開玩笑説這咖啡要從巴黎空運過來嗎？而且我們點的水也忘記了，在咖啡之後提醒後才拿過來。4點40分我們説我們無法再繼續等下去了，讓我們去公共衞生間更換衣服，還有一位長者在女洗手間維修，衞生間燈光很昏暗根本無法化粧。5點我們開車出去酒店門僮跟我們確認我們回來後行李會100%已經在我們的房間，但是我們晚上10點多打開房門沒有看到行李，又下去找了行李。隔天我們向酒店抱怨，因為我們有換洗的衣服也不敢給酒店洗，由於對服務產生不信任感我們不確定明天離店前是否可以拿回衣服，在酒店保證當天晚上可以給我們的情況下並且給我們免掉清洗費用，清洗單子上酒店剛開始寫了”免除費用”拿回時又劃掉，我們就猜測明天退房是否又會把費用加上，果不其然賬單上還是出現清洗費用，然後又是一番溝通…酒店服務出現一個失誤可以理解，但次次出現失誤那應該是管理上的混亂，也見到入住時不斷有客人但前台抱怨，有一位男人表現的很氣憤（當時我還不理解那位男人的氣憤），有一位老婦人也連續抱怨，一切都很混亂，這不是杜拜酒店該有的服務，是我們這次入住杜拜酒店唯一心情不好的酒店。

房間很好，大而整潔，朱美拉海灘及帆船酒店美景盡在眼前，早晚餐豐富，值得再來。

房間設施還可以，價位主要對應的是酒店的位置，室外泳池很多，活動豐富。 酒店內部有專車接送，餐廳眾多，價位有高有低，可自由選擇。 整體來講是一個不錯的酒店！

訂了家庭房，説衹能可住4個人，我們是2大3小，要求現場加了900多美金，換了個單室套房，客廳加了2張床，很奇怪，套房衹有一個衞生間。冬天海邊風特別大，無法下水，也無室內泳池，2萬不到的房費住了2晚，性價比非常低。早餐還可以，我們房費包含早餐，第一天早上過去時服務人員居然説要付費，很無語。按金1000迪兩週了還沒退回。

超預期的好，在陽台看海灘、看帆船酒店、看落日景色很美，帶着小朋友去游泳、去沙灘奔跑，在這裏度假讓身心放鬆，讓人難忘。

Breakfast: Super terrible service, unfriendly to Chinese guests. only this hotel i have this strong feeling, we have checked in to Atlantis palm, St Regis Abu dhabi during this vacation and everything was perfect!! For Jumeirah Beach Hotel, most of the staff in the breakfast area are not friendly, with no smile, and I felt like being bullied by the service peoples. You can see a few tables around are available, but she keeps guiding us to the last section of table area, which is very few people, and there is no one assistant. Even the table is not yet well cleaned when she guided us to. My kids are sitting there. She didn't say anything but directly sprayed the cleaning liquid over my kid's head. And she asked me what i would like to order to drink when she is wiping. It is unprofessional and unrespect to try to take an order when you are not focused on your customers. I am wondering why this 5 star hotel can offer this service specially wondering this unprofessional assistant lady. Is there something wrong with you?? I ordered 2 glasses of milk for my kids. They sent me 2 small milk jars , but we didn't order tea?! So what is this for?! And I try to ask someone to change. However, over 15 minutes, there was no one answering, i am pitty sure they both see i am asking for assistance !!!!!! Buggies service: When we ask for the buggie, the guy standing there tells us to walk as it's very near ?! Haha, that's so funny! everybody keeps faking us like a fool. You prepare this service and when I come though , you ask me to walk. what do you mean?! What a ******* experience ever! I will never recommend this hotel to any Chinese/Asian face people!! Never waste your money to someone who dont care for your stay! Message to Jumeirah Beach Hotel : If you are not ready to open for Chinese people, please close your reservation ! don't try to accept our money then give me this ******* service! It is terrible that I pay money to let me be bullied 😔 Otherwise , please send your service peoples for proper service training.

不愧是前世界第一酒店，無論設施，服務，都堪稱完美。正值春節，酒店貼心送上禮物，家庭出遊，絕對杜拜最棒，沒有之一！

Large rooms. Very modern. All the rooms have beach view. Best beache resort in dubai as you can access all 4 hotels if you are staying in either one.

Very nice hotel Good view

Très bien situé, le feux d'artifice était super pour le nouvel an. Tout était bien.