Maison Privee - Luxury Sea View Apt in Five Resort on the Palm

If I could give a zero star review I would. This place is run by scammy management that will literally ignore you when the bathroom is flooding and refuse a refund. Arrived for a work trip to a stinky apartment that had no working toilet, flooding in the bathroom from a leaky sink, no working oven, and a broken air conditioner. I reached out to the management several times. Phone calls text, heard nothing for DAYS. I had to go to the lobby to use the restroom for FOUR DAYS They only responded when I called Marriot (who i booked through) and claimed they never got my multiple calls and texts (even though the responded on the same text thread I had been begging for help on). I had had enough and checked out to go tpo another hotel and they have continuously refused any form of refund for a two week stay that only lasted four days because of their complete incompetence and lack of professionalism.

Well furnished for my purposes as I was in a business trip. Location was great to move anywhere with less time at traffic. Price according to the location and the amenities received at the place. Wifi works perfectly

The accommodation was far from the luxury we were expecting, having stayed at the Five Palm Hotel numerous times I am familiar with the standards of the hotel, we expected the Maison Privee apartments to mirror this however I could not have been more wrong. Upon arrival, all lights were flickering constantly and bathroom lights did not work, the floor had not been cleaned and was filthy, the bedding in guest bedroom had mascara stains on pillows, shower area was moldy, damp and toiletry pumps were empty. The toilet in the guest bathroom was also leaking very heavily causing a puddle on the floor. Having brought the issues to the hosts attention they tried to provide a quick fix however as I mentioned this was too little too late. They offered a complimentary cleaning however upon reading my agreement we should have had 1 clean during our stay anyway. We were supposed to stay 7 nights however upon the 4th night, my father had to visit the pharmacist who confirmed he was bitten by bed bugs so we alerted the accommodation immediately and once again they offered alternative arrangements elsewhere in a lesser complex which they charge less for per night, they refused to offer a refund even though we had no option but to leave the property and have still to contact me regarding this, we had to leave the property with 2 nights to go costing us much more money to move elsewhere. My advice to anyone considering Maison Privee would be - DO NOT BOOK. I hope my feedback explains the situation they left us in and hopefully they finally contact us with a resolution as so far they we have heard nothing and they have taken payment in full for the property. Terrible service & considering we are still subject to COVID measures in Dubai the host should have ensured the accommodation was sanitized and clean.