Steigenberger Hotel de Saxe arvostelua

Majoituspaikan vastaus: Dear guest, thank you for reviewing our hotel after your recent stay with us. I am sorry to hear that we have not completely convinced you based on your rating. I hope we will have another chance to welcome you back to our Steigenberger Hotel de Saxe soon and delight you with our service. In the meantime, I wish you all the best! Kind regards, Susann Starke, General Manager

Majoituspaikan vastaus: Dear guest, thank you for choosing our Steigenberger Hotel de Saxe for your trip to Dresden and for your review afterwards. I am very sorry to hear that your stay at our hotel did not meet your expectations. It is a pleasure for us when our guests wish to extend their stay with us and we are always happy to realise an extension if the availability is given. According to your description, this does not seem to have been the case for you and I ask for your understanding that we cannot extend the room booking if the hotel is already fully booked. I am also sorry that you were not impressed by our service staff. I can only apologize for the disappointment caused and hope that you will give us a second chance and that we will be able to welcome you again in order to convince you of our service. Until then, I wish you all the best and send you my warmest regards, Susann Starke, General Manager