Super 8 by Wyndham Dover

Well at first I was satisfied with this motel. But I’m unsatisfied after my first stay. When I checked in on may 31st 2024 and checked out on June 1st 2024 I reserved this room and paid for it online with my card. Now when we checked into our room they never asked for a credit card for 100$ deposit that we would get back after we check out. They made my fiancé sign a paper and I signed the paper also. Then we went to our room. Now on June 2nd 2024 we had another reservation. When we attempted to check in on June 2nd 2024 the same person who checked us in on the other date asked for a credit card for 100$. I asked why today but not the other day I can’t afford that I’m already paying almost 80$ for the room

The room was dirty, smelled bad and had electrical problems. There were stains on the carpet, bedding, chairs and towels. The bathroom light gave my child an electric shock when turning it on.

Do not stay here. I'm giving them a one because the staff was pleasant and helpful to the best of their ability however this place needs sanitizing. The rooms smell of smoke, the sheets and towels were dingy when they were supposed to be clean. The beds are old and uncomfortable. I believe this hotel is used for the homeless so they don't care about the cleanliness or upkeep of the rooms.

Lovely experience if you like your room to stink of cigarette smoke, no cleaning services, filthy common space, and a disagreeable manager! I had to endure him whining about his lack of staff when I asked him to clean my room when it wasn’t done the day before. I only stayed because most of the decent rooms in Dover were booked! Run away!

Dirty rooms, unsafe conditions, and unsanitary conditions. My tub and refrigerator were dirty. When asked for a refund I was given a room that was propped wide open at 8pm at night. The tub water in my next room was brown. I asked again for a refund the associate told me that management is the only person able to approve a refund. I had to call back to the property the following day management denied me asking for a refund even though they have no first hand knowledge and the associate confirmed I asked for a refund. Service is horrible. The manager is very unprofessional. I wouldn’t let a stray dog sleep here.

When checking in the staff gave us two unprogrammed keys which obviously didn't work. We booked a 'deluxe room' but were given a 'standard room'. Our second room's toilet overflowed when we first flushed it. We were placed in a third room that was missing the TV remote, the microwave, half the blankets, and had a broken AC/Heater unit. When we complained about this the staff told us there was 'nothing they could do'. There were about six smoke detectors chirping due to low batteries. Who knows how many had no batteries. There was an earwig and centipede in the tub. The toilets of our room and a neighbors room were trickling/leaking. Our blankets and beds were covered in stains and cigarette burns despite having a nonsmoking room. Under the beds were piles of filth - obviously the cleaning staff just push things under the beds and never clean under them. There were two discarded protein bars and a baseball under the beds. We requested a refund after spending the entire night in the freezing cold room with just two paper-thin blankets. We were told we'd have to talk to the manager who was coming in at 8 am the next day. We waited until 9 am the next day where we were told the manager doesn't come in on Sundays. We were told to write a physical letter to the management explaining the issues. We've now waited five days and have heard nothing from the Manager and have not received any refunds whatsoever.

When it comes to Customer service I do not recommend this hotel to no one first off they had a queen bed on a full size box spring they get attitudes when you ask for service Pam to be specific snd her boyfriend are on site they was very rude and argumental she even curse at the Customer in which is very unprofessional

This place was a pleasant turn from the hotel I had to stay in my 1st night in town. Everyone was kind and curious. The bed was so comfortable and even though it was a trying time the hotel made me feel contorted like it was home.

The water was brown. The manager was rude and made me wait 15 minutes to check in while he was talking on the phone. Everything about this place is run down. Do not stay here. The doors have wide visible gaps to the outside