Southern Palms Beach Club

We have been visiting Barbados for 30 years and Southern Palms is the worst hotel I have stayed in. Definitely would not return. We stayed for Xmas and New Year and the customer service is terrible, I had pointed out a few issues we had during our stay at checkout and instead of apologising, they argued on every point I made and was told that I was basically a liar. I was beyond fuming! If that hadn’t happened, I maybe would have stayed again on a room only basis, as the rooms were fine and cleaned every day, and the beach was nice, with plenty of sun loungers, although no umbrellas, so you had to find a palm tree for shade. The bar service was non existent, they just ignored you and the restaurant was no better, we tried having lunch, but you would have to wait forever to get served, so we had lunch next door every day. The breakfast was okay, but Happy Days across the road did a better breakfast. We did stay for dinner only once on Xmas Day, which we had booked 10 months in advance. We were not seated in the restaurant but on a terrible table the other side of the bar. The buffet was awful, $120 US dollars per person and there was hardly any food left when we attended the buffet. So would not recommend eating or drinking here.

This was our first ever trip to Barbados and we chose Southern Palms based on it's location and great reviews. We were not disappointed! We booked an ocean view room and boy did we get an ocean view!! (The pictures attached to this review were taken from our balcony.) The room was huge, well equipped and spotlessly clean. The bed was comfortable and great pillows! Not that you want to spend any time in your room watching tv when you're in paradise but ours had a smart tv that had Netflix, Prime etc. so if you wanted to log into it, you could. Given the idyllic nature of it's location, you could be forgiven for thinking it'd be a struggle to get a sunbed either on the beach or around one of the pools but it wasn't. Yes, you still get those people that will go and put their towels out first thing and stake their claim on sunbeds they have no intention of using until several hours later BUT, there are plenty of sunbeds and lots of space so we never had an issue getting beds/finding a good spot regardless of the time of day we chose. I want to take the opportunity to give a shout out to Makayla who looked after us all week with drinks service. We literally did not have to leave our sunbeds whether we were on the beach or poolside, Makayla was making sure we could totally relax! We loved the idea of having a flag for use on the beach when you wanted to order something, that was really cool! The steel band on Sunday lunchtime was very good! We really enjoyed listening to them from the beach. We were on a room only basis so we only actually had 2 meals in the hotel (one breakfast and one lunch.) Both were very good and it was easy to charge things to the room ad-hoc given we opted not to book any meal packages. The location of the hotel in the gap was ideal for us. Nice and easy to wander out in the evenings with many bars and restaurants on the doorstep to choose from. All the staff we interacted with at the hotel were wonderful, nothing was too much trouble. If you're looking for a stunning place to relax and re-charge your batteries, you couldn't go wrong with Southern Palms! We hope to go back as soon as we can!

Nice

Feb our 50th wedding anniversary thought I would take my wife to a special place so booked here. I’m 73 years old this hands down was the worst experience I have ever had. 2 hours to get a drink had to go to bar to ask for it twice. They knew it was our special anniversary and still the worst service we have ever had. Our special day ended up being the biggest let down in 50 years. We had other friends that went there and had same experience. So sad that they really didn’t care I never wright reviewed ees but had to in this instance.

We went to SP for lunch as we’d seen the seen the glossy pictures and write up in the local magazines. On arrival we were barely acknowledged then were offered the worst table tucked away facing the wall. We said we’d like to look out and didn’t mind waiting for one of the many empty but dirty tables to be cleaned and that we would have a drink at the bar. 20 minutes later and after 3 requests later for our drinks and watching many others being served before us we left. Avoid this place as the staff are rude and dismissive and go to the lovely Pure Oceans a few minutes walk away

The rooms are comfortable and to a good standard. This resort is a huge complex with two pools, beach frontage, another grassed relaxation area together with mini golf, table tennis, lounge area and huge restaurant/dining area. They provide food and drink service up and down the beach and relaxation areas. All areas are exceptionally clean, including the rooms and all very well maintained. This is all down to the management and the excellent staff from housekeeping to waitresses, bar staff, porters, security, etc, etc. Nothing is a problem to them all and through my observations, they alk put in 110% effort. Together with their down to earth friendliness and the stunning location of this resort, I could not recommend more highly.