Travelodge by Wyndham Bill WY Thunder Basin Ntl Grassland

Did not appreciate being double charged. Still trying to get refund.

not great service The first room we were given had not been cleaned, so I called and we were moved to a new room that was. We were told we would be comped one breakfast (we were a party of three) if we chose to eat breakfast at the diner in the morning, but we weren't given any kind of paper showing that even if we had still wanted to pay them for two of our breakfasts. The blanket on the bed was the thinnest one I have ever seen. Room had a weird smell. Not the very worst place I've ever stayed, but it wasn't good. Also: they do not, in fact, have any rollaway beds at all, so do not ask.

Missed coffee We are use to having coffee while getting ready in the morning and that was missed. But other than that it was fantastic!

Poor service Dirty Room Room was not clean. Shower had significant amount of hair all over. The staff was very slow to respond to issues with the room. My key didn't work for three days, and I had to wait for front desk to open the door every time I left my room. I was there nearly two weeks and the cleaning staff never cleaned my room even after requesting three times.

Front desk clerk issues I made the reservation around 11 p.m. for that night. My family was traveling 20 hours home from vacation and couldn't drive further without stopping to sleep. We arrived around 1 a.m. I went to check in, and the male night clerk seemed bothered by my presence in general. I gave my name for the reservation, which they had already taken the money for when I booked. He tells me that he cannot find my reservation and that because I checked in after midnight, my reservation was canceled and that there was nothing he could do about it. That didn't make sense to me because the reservation was for the 22nd checking out on the 23rd, and check out was at 11 a.m. so, how would I not be able to check in and use the room until check out? I explained to him that we were traveling, we've been driving for hours, we were exhausted, had our child in the car and needed our room that we had paid for. I explained to him I didn't have another $100 to spend on another room. He had no compassion, no empathy, and he seemed generally bothered I was even there. He asked me for the reservation number, which I provided. He said he still couldn't find my reservation. I started crying because I was so exhausted from having been in the car for so long and I was so worried that I would just be out the money. He finally called his manager who did fix it all, and we checked in once the manager got involved. The room was fine, but would never stay again due to the clerk.

1. The lady in the reception lobby in the diner, she gave us two double beds when our reservation is for a two queen beds. She found the name in the reservation, printed the form for me to sign, I saw it was for two double bed, we are 5 in the family, can’t fit in two double bed. She said they don’t have what the online reservation gives. Why she didn’t mention the beds before printing out? Glad I read it before I signed. I said we won’t check in if it’s not two queen beds. Then that’s the time she arranged for us to have a two queen bed room. What kind of service is that? Is she trying to trick us? It was reserved November 2023, if they don’t have two queen bed room, then why wait until the check in time Aug 5, 2024 before letting us know so we can make changes early? She almost check us in, giving us a two double bed room that we didn’t reserved for and not letting us know. 2. They ask for $25 deposit upon checking in. It’s been 5days since we left and the deposit is not returned. We took a photo before we left. Everything is there, no stains whatsoever and we are not smokers, we didn’t even use their hotel’s shampoo and soap. They didn’t return our deposit. 3. Very weak wifi. 4. This hotel is a Wyndham hotel but unlike other Wyndham hotel, they don’t offer free breakfast. I’m not coming back in this hotel for the next Gillette pathfinder camporee.