Banyan Tree Dongguan Songshan Lake

住兩晚在悦榕莊，體驗感真是太好了！安排了我生日號碼的房號是最大的驚喜，專屬管家確實貼心，還送了非常適合兩個人吃的生日蛋糕🎂也是當天做的，味道很贊！整個酒店從環境到設施到管家服務，可以説是非常完美！下一次還會帶家人去住！另外，在攜程訂的這個套餐，含了一個下午茶和一個晚餐，很超值！

第二次入住，還是管家Nana幫安排的房間，一如既往的貼心，下次入住會再聯繫Nana

酒店比較新，服務周到。房間大泡池是個亮點，遺憾是户外泳池沒開。

酒店環境一流，房間設計佈局很合理精緻，陽台還有個大泡池，酒店室外泳池由於下雨沒有開放，去了室內泳池，一個恆温28度大泳池，和一個小朋友玩的35度的小泳池，非常貼心，小朋友玩的很愉快。酒店還有個後門可以刷卡直通松山湖景區。房間打掃的很乾凈。所有工作人員都非常熱情，服務專業。特別感謝美女Jenny，細心周到，各種温馨提示，處理問題及時有效，非常滿意，下次還會再去玩。

This is the first time I stay at your hotel. All of their staff were of very good attitude. However, I was somewhat disappointed with the room standard! The safe inside the room was not working and after reporting, 2 rounds of staff needed to be sent to sort that out! It appeared that the safe of the room was not managed at all during room service; which is a surprise for a such a high standard hotel! Another disappointment is the refrigerator; which was locked for unknown reasons! Despite being told that soft drinks inside it were free of charge; the refrigerator was locked with all the alcoholic drinks inside! Eventually, the room mate came to unlock it and said it was a misunderstanding of their staff! Nevertheless, the environment and facilities are of a very high standard; in particular the gym & indoor pool. Also, the breakfast was exceptionally good.

蠻好的經歷。