Djerba Aqua Resort arvostelua

At first glance the hotel was nice and met the standard resort requirements. The room: Me and my friends got 2 double bed rooms, size was decent and so was the cleanliness. One issue we all experienced was the shower, it does not drain water properly which causes the water to overflow all over the bathroom and into the room as well which made us use the towels they gave us to soak the water from this issue making it easier for the cleaner. I can see through all these reviews this is not the first time there is a complaint about the drainage of the shower and yet people are still experiencing this. Another issue that we have faced during our stay has been the Air Conditioning not working… we have spoken to reception at 11pm in the night and was fixed immediately but still with problem as when we got back into our room the air conditioning started to leak water when turned on. This again was fixed the next day with no further issue throughout our stay. In regards to food: At first it was good you have a variety of options to choose from each day they seem to change the menu but still include simple dishes like fries and chicken nuggets everyday for kids. The dessert option also varies each day and also includes fresh fruit. We have stayed at this hotel for one week and near the end we have gotten bored of the food due to lack of flavour, we felt like everything we ate had the same flavour each day. When it comes to the bar, we’ve ordered a few drinks for ourselves and the guy serving us has the audacity to say how many drinks do you need how many of you are there… why should that matter? I do understand they can be overworked and overwhelmed due to the amount of people they have to serve each day. Maybe hire more bar tenders to help out and relieve the stress on the workers ? The aqua park We all booked through love holidays and it was stated that you get 2 days free at the aqua park. When the day comes that we want to go there we get told that we have to pay …. Isn’t that sort of information on the system? We went and paid regardless as we were still unsure if we had to pay or not. It was 50 dinars each for the four of us. Days go by and we’ve asked people which have booked with love holidays if they went to the aqua park and they confirmed to us that you get 2 days for free. So we’ve decided to complain about this issue and demand to have this resolved by giving us the one day for free and requesting a refund as that’s what is correct to do. Yet we were met with attitude and eye rolls saying they can’t do anything about it and WILL NOT be given a refund. So we decided to speak to the manager of the hotel. We’ve informed him of our issue and was still met with anger and still denying the refund, this wasted 3 hours of our time. All in all we have came to an agreement where we was given a discount to the spa facilities. Why would someone else have to suffer financially for your mistake? Very selfish. You get scammed outside of the hot