Tui Blue Palm Beach Palace Djerba - Adult Only

Chambre très mal située en plein courant d’air et à proximité des différents services de l’hôtel donc bruits permanents de chariots du personnel.

Points à améliorer : - Première impression quand on arrive dans le hall d’entrée : sentiment d’être oppressée. Amas de valises dans le hall. Hall de dimension petite vs l’influent de clients - Accueil à la réception déplorable ＞ Indication succincte et rapide du fonctionnement de l’hôtel (horaires restauration, bars…) - Une fois dans la chambre, aucun dépliant disponible concernant le fonctionnement de l’hôtel ＞ il a fallu requestionner la réception pour savoir qu’il fallait télécharger une application TUI - Très peu de prise de courant dans la chambre - Surprise de recevoir un chocolat chaud dans un verre à eau. - Ne débarrasse pas la table au niveau du restaurant ＞ service médiocre - L’accès au restaurant principal par l’intérieur du bâtiment se fait par la descente de 18 marches ce qui n’est pas adaptée pour les personnes à mobilité réduite. - Le restaurant principal est configuré avec des tables très rapprochées les unes des autres ＞ Sentiment d’oppressement et d’être à table avec ces voisins de table. - Traversée des couloirs pour rejoindre les chambres, le spa assez longues ＞ Un seul ascenseur - Un client m’a clairement agressé alors que j’étais en ligne. Points positifs : - Dispose d’un fer à repasser dans la chambre - Chambre spacieuse et belle vue mer - Chaussons offerts - Diversité de nourriture au restaurant En conclusion : - le service client est à revoir. Nous avons pris la décision de quitter l’hôtel dès notre arrivée vs l’accès au restaurant. La communication avec la réception, le commercial a été très compliquée. Après une multitudes de sollicitations, nous avons fini par clôturer notre dossier de départ avant terme. - Nous sommes loin d’un 5 étoiles / palace ! La préoccupation première de ce type de standing n’est-elle pas la satisfaction client?

The hotel was really beautiful. I really enjoyed my stay here. The staff were friendly, the room was clean and the atmosphere was relaxing. The Animation was great and they are always very cool and join in with all the fun. Special thanks to Nassim!! He was always ready for fun, activities and dancing. Special thanks for the service at the poolbar. Thank‘s for all!! I would definitely come back again!

We have been back 4 weeks. We loved it so much we have rebooked for next year. Positive points: Food great, with plenty of choice. Big shout out to the chefs (my husband is a chef) Pools beautiful Lovely clean Beach Rooms large and very clean Loved the Cat Cafe. We are cat mad and we were so lucky to have kittens sharing our sun loungers Lovely ride on the beach. Thanks Tik Tak Don't be fooled if you can' t ride not for you, If you can ride Amazing On the whole the staff attentive Negative points: Towels in the rooms need upgrading Get rid of bathes have walk in showers Upgrade hair dryers Maybe have Restaurant Managers on the doors in the evening to welcome guests and remind guests about dress code. You have a dress code and on a number of occasions men wearing swimwear in the restaurant for dinner sorry but that isn't on.

Second visit to TUI Blu and still a nice and not so British touristy place, mainly frequented by French and German guests. With that in mind the staff do tend to focus their attention on guests from those countries and this can be frustrating at times when the bar waiter staff seem to serve every other table. Try not to be offended by this as I suspect it’s due to us Brits being less likely to speak up and request table service, and/or French and German being the languages the staff are more confident with. I would say last year there were a lot more staff excited to try their English though and so were more attentive and friendly. The Flamingo afternoon snack restaurant and Pool Bar staff are all lovely though. I didn’t catch all their names but I think Sabri is the lovely guy with glasses and hat who always smiles and serves drinks around the pool. Waldi and Jokhtar (I think are their names) who worked in the Flamingo restaurant were also really attentive, smiling, joking and making sure my husband got the bigger beer glass! I also had a lovely chat to the chef at the BBQ meal too. The tall man who works at the reception is also worth noting as he remembered me from the previous year and always asked if everything was ok for us. The lovely photographer also remembered we never wanted our pictures taken from the previous year but was always so pleasant greetings us with a smile in the evening. Now the negatives: I respect that bikinis and swim shorts can’t be worn at the main bar but got a very snotty response from one of the bar staff when I requested a coffee on my way back from the gym when he brought the sign right up to me. I was wearing a gym top and shorts! I think this was stretching the rules a bit as I was intending to just take the coffees back to the room. Needless to say I didn’t go back the next day, even though this hadn’t been a problem I had faced on days prior to this. A few reviews seem to praise the entrainment, in particular Mohamed. This was not my experience. I didn’t find he was respectful of me being there with my husband, to the point I was quite uncomfortable. The entertainment team overall was less present and engaging, seeming to just dance once people were already up. During the day they seemed to just go directly to scheduled activities without speaking to guests. This is a shame as last year Rico/Rabie was out all day and evening talking to guests of all nationalities, always with energy, a smile and was very respectful. The hotel is also starting to look a little tired. There was a light on the steps hanging out with wires for a couple of days. The drains in the bathroom gurgled and took ages for water to go down in the room. The toilet near the pool was blocked and flooded for a couple of days. Most worryingly there was an electrical fault leading to smoke on the first and second floor near our rooms but staff didn’t seem to have a plan for informing people about this and just kept saying don’t worry it’s

Superb experience with the team at TUI Blue the past week! Everything I was looking for a bit of winter sun. Great value for money. Superb food options every day. Incredibly friendly team - Tunisian hospitality is up there with the best. The 'animations' team were always bringing the party. Big hand to Nassim and Daly - the friendliest faces. No qualms in recommending Djerba for a bolt hole in the winter