Dion Palace Resort and Spa

Where to start, ah, yes, this in no way can be a 5* hotel, it is rather 2* motel, but by the beach. Firstly, the rooms were not ready, we waited in the lobby bar for about an hour, and the receptionist was supposedly calling us when the rooms were ready. I went to the reception again, the girl who took my phone number even hasn't have handed it to the next shift guy, who also reacted like they didn't know of any guests are arriving, so he had to check again if the rooms were ready. Well at 4PM they were, they had to. We had to pay 100Euro, just like that, cash, because the government, they said, something about Green New Deal. EU cares about the environment... out of the review topic. It started with one of the rooms having AC that only blows air, but not cooling. Went to the reception, the guy said they will send someone. I waited for over an hour and went down to the reception to ask what happened with the technician, apparently there wasn't one onsite. So the day was practically gone with an hour left for the beach. I had to ask the receptionist to find another room. He kinda checked and agreed with me. Why would I need to ask for that though? So, I would stay in a sauna, if I hadn't ask? Well, the other room didn't have much better AC, it was barely working, pathetic... Oh, there is no elevator in that 5 star hotel, so I had to move my luggage downstairs and back upstairs, because the other room was on the left side of the lobby, so they practically have two second floors, a marvel of the modern architecture. The very first thing you notice there, that there are AC blowers in the lobby, but all windows are opened? What is the logic? At least in the perspective of a Green Planet and not wasting energy? The rooms have safe switches on the balcony doors, so to stop the AC if you open the door. Well my parents' room had the switch, that didn't eventually cut the the AC power, in my room that switch was bypassed. You can see the pictures of both "options". It seems it was a good building, that lacks in maintenance, now for over 10 years. You can see decay almost everywhere. The hotel lacks basic cleanliness. The room furniture is mediocre and way old. While the lobby, despite being full of more expensive however tastelessly arranged modern pieces of chandeliers and cheap paintings can lead to nausea being so ungraciously pompous. The TVs in the room are at least 15 years old and there were those curtain like thingies on the beds back boards, that look intimidatingly dirty and out of bounds. The doors... they don't have handles from outside...Is this a thing? Saving money from that? I locked myself 3 times. Pathetic! The bathroom, over all mediocre, I have never seen a bathtub faucets and drains situated like that, see the picture. Someone cut renovation expenses again, by saving from a pipe length. This 5star hotel?! There are a few other things, but I will stop wit the review here. Just to say though, the dinner included is a cheap cheap buffet. They don't have plastic cups, but they won't allow you to take your coffee in the regular coffee cups. Almost nobody speaks English. The "restaurant's" chairs are dirty, however they won't allow you to enter with shorts, like it's the French Riviera. On a positive note, the people from Dion and Litochoro are very nice, welcoming people and the restaurants and the other hotels are better, this one is an exception. I booked it trusting the platforms and was duped, the whole point was to be by the beach, well I paid for my naivete.

Met alle respect maar dit hotel is geen 5 sterren hotel. We kregen een fantastische kamer upgrade naar een bungalow met zeezicht op een hele rustige plek dat was echt heel aardig. Wij hadden problemen met de airco die ontzettend vies rook en alleen op de hoogste stand werkte want de andere standen deden het niet niet! Dinsdag geklaagd maar op donderdag was nog niemand geweest. Weer aangegeven dat het nog niet gerepareerd was en toen kwam er iemand op vrijdag! Ondertussen waren wij verkouden geworden door het harde blazen van de airco jammer! Kamer was prima maar geen vergroot spiegel zoals wel op de omschrijving stond van het hotel. Zwembad was echt vies met vieze randen en tegels die stuk waren. Muziek in de beach bar was soms echt te hard om te kunnen lezen en de spa die is echt aan een groot onderhoud toe.De spa zag er niet schoon en fris uit, stoelen die stuk waren en een koud zwembad met missende tegels! Ook als je van buiten naar binnen kijkt zie je overal draden en troep liggen, wij waren met 10 minuten weer buiten. Het eten is redelijk, niet super maar zoals gezegd redelijk, maar het personeel vonden wij niet echt vriendelijk. Het lijkt wel of ze geen idee hebben hoe ze met gasten om moeten gaan. En personeel maakt of breekt de sfeer in een restaurant vinden wij. Wij hebben ons verbaasd over heel veel gasten die hun hele tafel vol eten zetten en bijna alles laten staan. En dat waren veel mensen en wij stoorden ons hier aan.ook. Ook laden mensen hun tassen vol met eten om mee te nemen. Goed om te zeggen is dat Evangelina (customer service) een hele vriendelijke medewerker is die alles wel wilde doen en ook uitlegde wat er allemaal te doen was in de omgeving. Zij stak met kop en schouders uit boven het andere personeel en zij had echt een 5 sterren uitstraling! Conclusie; dit hotel is echt verouderd heeft een grondige opknap beurt nodig. Personeel zou een opleiding moeten krijgen van Evangelina over vriendelijkheid. Goed om te weten is dat wij in veel 5 sterren hotels zijn geweest maar dit hotel is met alle respect in onze ogen een 3 sterren hotel.

Hôtel agréable calme avec un très bon service le personnel de la restauration du bar et de la piscine est très agréable et à l’écoute la personne au relation Evangeline une femme incroyable sympathique à l’écoute et réactif voir avec elle pour tout je recommande donc cet hôtel pour des vacances paisible au calme et familiale