Zone Niathu Dimapur by the Park

I booked the Zone Luxe Twin room. Very clean, comfortable bed! Clean toilet and bathroom. Powerful shower with hot water. Cold functioning AC which makes it very pleasant in this weather. Really like the spacious suite with separate bedroom and living room. Restaurant is very nice. Nice vibe, nice food, good prices. Breakfast buffet is very comprehensive. Excellent service. Boiled eggs were set up available, but other types of eggs also available upon request, which I was well pleased. Restaurant facing swimming pool which makes breakfast very pleasant. Also a lady helping at the restaurant particularly friendly and took the introduced me to a very local breakfast dish - dosa - very nice indeed. Appreciate her recommendations! Thanks. Swimming pool was also very nice. Nice environment, clean pool, clean changing room and shower. It’s been a very pleasant stay, and thank you very much for the team at all fronts.

I dont know where to start but this is my 4th or 5th stay in Niathu on work and I find the service here very average. It is nothing compared to the Niathu chain Vivor in Kohima. (The Niathu team needs to spend a month and learn etiquette and politeness from the Vivor staff). The staff in the reception were bickering in Nagamese and were being so unprofessional, particularly one lady, short and sulky, and was speaking rudely to her colleagues infront of the customer. Her attitude was really crass and showed total disregard of the guest standing infront of them. The only staff that were nice were from the morning breakfast and servers by the pool. Coming to the rooms, my bathroom faucets were leaky and the roof too was not covered. I mean why would you put a guest in a room like that and charge 6k plus. The bathroom had no hand towels, no soap ... it basically felt like they shoved me into any room that was there. And there weren't many guests so I'm sure they had other rooms. Again I thought maybe they thought a local wouldn't complain so much and they gave me a really sad room! I hope they amp up their service and do it really fast or else the amount charged is unjustified and other hotels will soon take over.

We have tecently been travelling around India, Bhutan and Nepal staying at a lot of 4 and 5 star hotels but our all too short time at Zone Niathu was probably the best experience of all and certainly the best value. The hotel is in a lovely setting with great facilities around the pool and a perfect place to relax over a well made cocktail. The rooms are very smart with modern bathroom facilities and unlike other hotels we stayed at everything actually works. However, the stand-out is the courtesy and attentiveness of the staff at the reception when you first arrive and the restaurant staff for whom nothing was too much trouble. Thank you for looking after us so well and we very much hope to be able to return.