Hoi An Royal Beachfront Villas

아직 완공않된 호텔...어수선한 분위기...교육이덜된 직원들.. 메인 수영장은 꽤크지만 해변가 수영장은 작은...현지인 단체가 많은듯한.,.다낭에서 같은 가격이라면 선택지가 많을거같은...

There is opportunity for improvement The venue is excellent the villas beautiful and the location great. initially we were not warmly welcomed and staff suggested we had been scammed on booking dot com. This was eventually resolved as they had assumed the booking was in my husbands name on not mine. The service in the restaurant was slow even when relatively empty with staff seemingly extra and not anticipating guests needs of water drinks and menus. we had three nights there and this was a regular observation. The restaurant staff while friendly did not share what was not available when bringing the menu - so on ordering we had to reorder on both occasions. The pool and beach service was great and good quality. The breakfast excellent. The staff could be more patient when working with Google translate - we had several incidents that we were patiently trying to resolve and it just got frustrating to resolved. A staff person picked up a key card that was left and we were unable to communicate that it was likely ours. In the gym - we were not able to negotiate its return and on check out we were asked to pay for it. Which we did- it just became easier - as we had not pursued the return with the initial incident. There was Construction happening on site and while the massage are excellent the vibration and hammering was unwelcome distraction We had stayed in several other hotels and staff were far more confident with Google translate. It is a lovely location and we would consider it again

Our experience was so amazing! The resort was great, and the staff that helped for breakfast was beyond great! Thu even helped us make special special food for our baby and remembered to get our toddler the small spoon every morning! They went above and beyond and I highly recommend this place to anyone with kids or family! A definite five stars!