Anda Barut Collection – Ultra All Inclusive

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Newly opened problem, some problems with service but everyone try to make their best. I think next year it will be better.

I can honestly say this hotel is the best I have ever stayed in, everything about it is modern and immaculate, the staff are friendly and helpful, but the best part for me was the food it is top end restaurants quality, we are back on 21st March for my wife’s birthday. Can’t wait.

Good morning Team We are coming to your hotel again on March 21st 2025 for 3 nights We stayed last year and it was fantastic Staff where very polite and competent Food fantastic Cleanliness was very good staff cleaning all the time I cannot praise this hotel and staff enough Cannot wait and we will be back again a few times this year as bringing my daughter and her son in May 2025

Avoid Watersports at all costs. Terrible customer services and poor safety. It was very difficult to pay for the services on offer as they only accepted cash, which I imagine was for tax avoidance purposes. They offered to take you to a cash machine via speedboat that was miles away. I was offered a bank transfer which I now regret agreeing to. I was advised it hadn’t gone through so sent again only to find later that both went through. Despite complaining to the owner and the hotel no refund has been offered which is poor having spent thousands on the holiday. Whilst on the trip our friends were thrown off the banana boat and one sustained a head injury. No first aid was offered.

Arrived early hours Saturday morning and all was good! The following days were brilliant until the Thursday when my husband became very unwell and went back to the room and stayed there all of the day after but I then begged him to come down for dinner on the Friday evening! Whilst out for dinner he started to fit and collapsed! The doctor came and checked him over and then we went back to our room which was when it all went very very wrong! He was so poorly it was coming out of both ends and the tummy cramps were next level (thank goodness I had bought lots of buscapan) I would still go down for my breakfast and evening meal but obviously he never left the room until check out on the Monday evening! Everyone in the hotel (staff and mangers) knew what was going on and very kindly let us have the late check out room for free! On returning home literally a few hours later I made an appointment at our gp’s to be told it could be food poisoning but needed to do a sample test! A week later we had the results and it was confirmed he had salmonella which then spread to hepatitis! The hotel are not accepting responsibility even tho they knew at the time what was going on! He’s lost 2 stone and was off work 3 months due to the severity of it all! As such a massive company I’m very saddened how all of this has been handled even tho proof has proved he caught it from the hotel as he never left the hotel once.