Southern Palms Beach Resort

優點：沙灘不錯 缺點： 1.吵，非常吵！！！酒店在入住時未提醒我們入住時間段晚上有party ，半夜DJ喊麥喊得心臟疼，測了分貝已經到了噪音級別，多次和酒店聯繫換房間，都沒有得到迴應，最後才派了一個服務員來説可以換個房間，去了一看還是很吵，衹能忍到party 結束。第二天才八點，又是印度人婚禮的噪音！！！ 2.服務很差。由於第一天晚上太吵沒有休息好，第二天發熱請酒店找個温度計，或者派人去買我們來付費，酒店草草迴應可以找一下，但到我們退房都沒有通知我們到底有沒有温度計，而且叫其他服務也都回應很慢 3.吃的不行，酒店自助餐基本都是印度菜，各種咖喱和泥，非常鹹，不知道是不是因為酒店一多半客人都是印度人 4.房間設施老舊，床品很舊，看起來也不是很乾凈

Nice hotel. Great food choices. Staff was helpful and had great customer service. Night time entertainment was very enjoyable. Would recommend this hotel to anyone interested in having a good time.

We were given a lower grade room than we had paid for and he’d to move twice before we got the correct one . They were aware this had happened but did not tell us until we complained. Food is good , however if you do not like Indian cuisine your choices will be limited. Wine on the all inclusive is poor. staff are brilliant , management not so much . Annoying that you cannot go for a walk on the beach without getting swamped by beach sellers.

Wonderful hotel - great location and also the facilities are great. The only issue is when the hotel is full - there are insufficient Beach towels. it doesn't help that most people take more than expected ie 3/4 more per person rather than one per person. We had to wait the whole day to get a clean towel. ( speaking to other guests - they collected their towels @ 7.30am or the night before...) . Would recommend that management bring in a CARD system for beach towels so that everyone has an equal allocation( when it is not full you can revert to the current system. ) Guest relations ( Marcia) is amazing and recommend speaking to her about anything local. She can advise you and help whenever possible. the biggest positive is the FOOD - it was amazing and the freshest of the cooking was visibly seen. the bar was quick to respond to drinks orders. the only issue is the amount of paperwork they need as most guests are on All- inclusive yet it was requested that the room number be given every time you ordered a drink. Perhaps management can review this? let the staff see the BANDS to decide which needs food orders or not

Diane beach is a gem. The locals are extremely friendly. The pool is large and very accommodating, always clean as well. Buffet was good, the menu changes daily. Very friendly staff, fun night time entertainment. Snorkeling in the open beach was my highlight 🏝🌴

Southern Palms absolutely ruined our short holiday. They had loud music playing late into the night in complete disregard for guests. Even after making a complaint. Why host a wedding if it will disrupt your other guests. DO NOT RECOMMEND SOUTHERN PALMS.

I recently stayed at Southern Palm Diani in October and unfortunately, my experience was far from pleasant. While the rooms were undeniably beautiful and spacious, the issues I encountered significantly dampened my stay. First and most importantly, I got food poisoning during my visit. After seeing a doctor, I tested positive for Rota Virus. This was alarming, and I strongly believe it came from the hotel’s food. When I informed the hotel, all I got was a casual "Sorry." This response was disappointing, given the seriousness of the issue. Food safety must be a priority at any establishment, especially one of this caliber. Additionally, housekeeping was severely delayed. When I called reception for service, they responded with, "We will get there when we are able to." It was evident that the staff were overwhelmed, likely due to poor planning and being understaffed for the volume of guests. The food selection was another major letdown. There was little variety – breakfast, lunch, and dinner felt repetitive with minimal changes, mainly in desserts. I was hoping for more creativity, especially for dinners. What was most frustrating, though, was the preferential treatment given to Caucasian and Indian guests over Africans. This bias was very obvious and left me feeling uncomfortable. Fair treatment of all guests should be a fundamental part of hospitality. On the positive side, the room itself was great, offering comfort and beautiful decor. However, the issues with food, service, and inequality left me with an overall poor impression of my stay. I hope the management takes this feedback seriously. There is potential for this hotel to offer an excellent experience, but significant improvements are needed, especially in food safety, planning, and guest treatment.

Paradiesisch… Die Anlage des Hotels ist top gepflegt sehr groß und wunderschön. Die Zimmer modern ausgestattet, mit Save Großen Balkon oder Terasse Kühlschrank , Föhn und vielem mehr. Das Bett sehr bequem und groß. Das Personal ist durchgehend freundlich und hilfsbereit. Wir haben uns sehr wohl gefühlt. Und werden sicher nochmal her kommen.

Heerlijke vakantie gehad! Personeel is vriendelijk, resort is prachtig, kamer is netjes en schoon en de ligbedden bij het zwembad liggen heerlijk. Het eten was erg lekker! Een van ons heeft een notenallergie en bij iedere maaltijd maakte de kok een rondje om aan te geven wat we wel en niet mochten. Misschien iets gevarieerder zou wel fijn zijn geweest, maar het eten was altijd goed, lekker en vers bereid. Van de restaurants hadden we misschien iets meer verwacht maar ook daar kun je goed eten! Eenmaal aangekomen meerdere excursies geboekt. Na het lezen van de positieve reviews een 2 daagse safari geboekt bij Julius Tact Safaris. Ze maakten een planning op maat op basis van onze wensen en hebben uiteindelijk een prive safari gehad met Joseph. Incl. lunch bij voi lodge en taita hills en overnachting in het prachtige salt lick. Alles was goed geregeld en wij vonden de prijs ook erg meevallen! Het was een ervaring om nooit meer te vergeten.