Neptune Paradise Beach Resort & Spa - All Inclusive

Prestations générales de l’hôtel correct. Chambres et ensemble hôtelier propres. Ils devraient limiter le nombre de singes dans l’enceinte de l’hôtel. Buffet au restaurant limité en variété ! Desserts infesté par les guêpes 🐝. Glace 🍦 et cafés en supplément dans une prestation all inclusive! Belle baie de Diani Beach et possibilités d’excursions par l’agence JT Safaris à 100m de l’entrée de l’hôtel 😜👍 De belles vacances déjá terminées!!😎🤣

This is a stunning hotel in a beautiful location. First the negatives, cleaning inside the room and outside is very basic and replenishing coffee, sugar and tissues only done when asked. Glasses and crockery were chipped most of the time in the bar and restaurant. If you arrive from August onwards you will struggle to get a sun lounger and there are no particular areas to smoke which means people were smoking everywhere as a non smoker I struggled with this especially around the pool and bar area. Now the positives we arrived very early in the morning after a long journey and waited for a short amount of time to be allocated our room. Customer service is exceptional always with a smile management alwaysavailable and onsite. Food was excellent a great variety always cooked fresh the fish dishes were amazing and cooked to perfection. Although the hotel is on a public beach with lots of sellers they don’t badger you too much we went for long walks on there twice a day just to walk off the wonderful food. The location and grounds are stunning if you want a livelier holiday stay at the Neptune Village. There are so many wonderful qualities about this hotel except the cleanliness and expect to see lots of monkeys (keep an eye on your belongings) would thoroughly recommend this hotel we have stayed at Neptune Hotel in Zanzibar and Kenya now and highly rate the hotels as a chain.

The best hotel we spent our holidays in. The food is delicious. The rooms were cleaned every day, there was always room for sun loungers.Friendly, nice and helpful animators. HOOPE was the best. Greetings, my friend.We will definitely go back there soon

Our family spent 5 nights at the Neptune Paradise after a weeklong safari. Overall, it was a really enjoyable resort. We arrived on New Year’s Eve and the celebration on the lawn was amazing, with a huge buffet that had pretty much any kind of food imaginable, including a huge fresh fruit station. The regular buffet the rest of the visit was not quite as extravagant, but still had some good options, including some authentic Kenyan dishes. There was also a nice selection of South Indian dishes. We ate one night at the special Italian restaurant that required reservations, which was a nice change of pace. The pool area was excellent, including the swim-up bar, which included alcoholic and non-alcoholic options; our kids were thrilled to learn that Shirley Temples were included in the all-inclusive. (Shout-out to the excellent bartenders, especially Mangi and Geoffrey.) The beach was excellent, clean and picturesque and generally fairly quiet (at least during our visit around the New Year). There are some beach boys who do try to sell or “guide” you, but they are pleasant enough and willing to take “no” for an answer. Rooms were generally comfortable with strong air conditioning. Wifi was great throughout the resort. The front desk was very helpful, including in receiving a couple of parcels for us (like when we needed to order aloe vera from a local pharmacy). The only significant annoyance was the need to compete for sun loungers, as there clearly are not enough for everyone when the resort is busy. This leads to a massive competition to reserve loungers first thing in the morning (or leave possessions out overnight), using towels, shirts, books, etc., and then keep the lounger all day while going to the pool, beach, meals, etc. The hotel tries to manage this by having a check-out/check-in system for towels, but people just keep the towels overnight (and then sometimes will remove towels from chairs). If there were a better way to manage the chair situation (ideally by providing enough chairs for all guests), that would be a significant improvement. The other surprise was the lack of a tip box. Based on other places we had stayed, we expected to be able to leave tips at the end for all the staff. However, the front desk said there is no tip box and we should just tip individuals as we liked, which is challenging given the number of people we interacted with and the lack of small bills. However, overall we enjoyed our stay and would recommend this hotel.

Das Hotel ist sehr schön direkt am kilometerlangen Strand gelegen. Die Bungalows sind sehr groß und zweckmäßig eingerichtet. Die Bäder sind schon etwas in die Jahre gekommen (Spülung war insgesamt 3 x defekt, Dichtung an der Dusche war durchlässig, sodass das Bad regelmäßig überflutet war & das Toilettenbecken wackelte). Der Zimmerservice war unterschiedlich gut. In der zweiten Hälfte unseres Aufenthaltes wurde leider täglich irgendetwas vergessen (Kaffee, Topapier, Handtücher…), was etwas nervte. Essen war sehr gut & abwechslungsreich - hier kann jeder etwas finden und satt werden. Besonders gut war das Salat & Dessertbuffet mit leckeren frischen Früchten sowie die Wok und Nudelstation, wo jedes Gericht frisch zubereitet wurde.Leider wurden im Restaurant immer wieder Tische reserviert und dann nicht belegt 😕. Der Service war gut und einige einzelne Servicekräfte waren sehr pfiffig & besonders aufmerksam. Am Pool und auf der Wiese gab es leider zu wenig Liegen und auch Schattenplätze (also mit Sonnenschirm), was bei Temperaturen von 30-35 Grad absolut erforderlich gewesen wäre. Leider wurden somit täglich Liegen reserviert und manchmal waren hier stundenlang keine Gäste zu sehen, die die Liegen frequentiert haben. Erwähnen möchten wir unbedingt noch den Safarianbieter JT Safari (Julius Tact), der sich direkt gegenüber des Hotelausgangs (100 m links) befindet. Hier wurden wir absolut professionell & kompetent beraten und unsere gebuchte Tour war 100%ig wie geplant und beschrieben und preislich definitiv günstiger, als vorab im Reisebüro gebucht. Gesagt sei auch noch, dass die Anbieter am Strand nicht halten, was sie versprechen (hier würden wir definitiv von abraten, wenn man auf Qualität bedacht ist).

I rate the hotel 5*. Very polite staff, delicious food and drinks. Rooms cleaned daily. Animation at the highest level for both children and adults. Great football and ping-pong tournaments - fantastic animator Hoope. I recommend this hotel.