Exelente atendimento, simpatia do melhor que há, limpeza e higiene de perfeição. Manutencao nas madeiras um pouco relaxada, escadas de acesso estragadas. Comida vulgar, mas sempre muito repetitiva, ao almocos e jantares sempre as mesmas coisas.... Mesmo nos restaurantes a pagar extra, fraca variedade...
Käännä
Vieraskäyttäjä
Majoittunut 12. 2024
Perhe
3.0/5
Lähetetty 30.1.2025
Would not call this a 5* resort - the water villas are is desperate need of renovation, the service at the bars are slow and kids club is disappointing as they don't adhere to their agenda. The execursions are fantastic and the spa is so tranquil with well skilled staff. Our room boy was incredible (Azzam) and made my 30th amazing with the decorations he did in the room. Soli in the main restaurant offered incredible service. We didn't see or hear from our rep after the welcome as we had already booked onto excursions and so she then could get no commission. There was a long delay on arrival to get a sea plane to the island and this included dropping down to another resort for others to get off. Then leaving, there was 40 minutes wasted from the hotel saying 330pm for seaplane and the seaplane didn't actually leave until gone 4:10pm. The beds and pillows were very uncomfortable with no alternatives available in the room. Overall, the service and resort is not as good as other 5* resorts I have stayed in and would suggest to others considering, to research other islands/ resorts.
Прекрасный отель с замечательным сервисом! Русскоговорящий персонал (отдельное спасибо Беме и Маре) очень душевный прием и оперативное решение всех возникающих вопросов. Потрясающая еда. Мы жили в корпусе без реновации и все равно остались с восторге. В отеле были на день рождения, большое спасибо отелю за создание сказочной атмосферы в номере на праздник. Вокруг отеля много красивых рыб, поэтому есть чем заняться во время отпуска. Очень хочется вернутся в отель еще раз! Дмитрий и Галина.