Hawthorn Suites by Wyndham Dwarka

Excellent Location and Facilities.

"Had a fantastic stay at Hathorn by Wyndham! The resort exceeded my expectations in every way. The staff, especially Aadil, were incredibly friendly and attentive. They went above and beyond to ensure our stay was comfortable and enjoyable. The amenities were top-notch, and the surroundings were breathtaking. Highly recommend Hathorn by Wyndham for a relaxing getaway!"

This is amazing property for stay in Dwarka. The staff were super friendly and helpful throughout our stay. The rooms were clean and spacious, perfect for a family vacation. We loved the ambiance and the overall experience was truly memorable and enjoyable too. Janki's service during dinner was fantastic - attentive, courteous, and made the experience even more special. Her warm hospitality really added to our dining experience.

It was an amazing time staying in this resort they had all the facilities including spa,gym,game zone,kids play area ,garden,pool and the food was so delicious the service was also great all the staff were polite the rooms were also clean and amazing.The restaurant staff Janki mam and the all the staff were polite and they provide all the help u need.

Bed experience with Hawthron resort dwarka visted in last week Resort staff is very arrogant and management is bed in service Room is good and clean Staff is not given proper answer. We not expected this type of service Food is good. Need to improve in guest service.

We were a group of 18 people (6 families) who recently stayed at Hawthorn Dwarka, and unfortunately, our experience was far below expectations, especially considering the premium charges. 1. Room Allocation Issues Despite requesting six rooms adjacent or close to each other well in advance, we were given rooms scattered across three different locations within the resort. Initially, adjacent rooms had been allocated, but due to another guest requesting an extension, our pre-booked rooms were reassigned without any prior communication. This reflects a serious lapse in internal coordination and guest service. 2. Delayed Check-In Although the official check-in time was 2:00 PM, we received our rooms only by 3:00 PM, with no proper explanation or apology for the delay. 3. Poor Response to Extra Bedding Request Out of the six rooms, five had extra bedding booked in advance. However, one room did not receive the bedding despite multiple follow-ups. Eventually, only a mattress (without a stand) was delivered at 1:45 AM—after half the night had already passed. The staff’s excuse was that the resort was overbooked, which is unacceptable and unprofessional. 4. Slow and Inefficient Room Service Every room service request took 30 to 45 minutes to fulfill, again with the same excuse of being overbooked. This level of service is not acceptable for a resort of this stature. 5. Overcrowded Dining Area The dining area was consistently overcrowded during breakfast and dinner. With only one restaurant serving the entire resort, the capacity was clearly inadequate for the number of guests. 6. Limited and Poorly Maintained Amenities We requested 10 bicycles for our group but were provided with only 4, most of which were in poor condition. The rest were either in use or under maintenance, which again points to poor planning and upkeep. 7. Lack of Basic Toiletries The bathrooms were poorly stocked. Only a dental kit was provided—there were no shower caps, shaving kits, vanity kits, sewing kits, or even cotton slippers, which are standard in resorts of this category. 8. Lack of Accountability Perhaps the most disappointing aspect was the staff’s attitude. There was no acknowledgment of the inconvenience caused, and no effort was made to make amends or offer any form of compensation. Conclusion: The overall service quality was extremely poor and not at all reflective of the high charges levied. We would not recommend Hawthorn Dwarka to anyone, especially at this price point. The resort seriously needs to improve its service standards, staff training, and guest management practices.